Organizational Functions and Services Quiz

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Questions and Answers

Which department is primarily responsible for researching and implementing new technologies within the company?

  • Production and engineering
  • Quality and environment
  • Technological development (correct)
  • Infrastructure and security

A company is experiencing issues with its supply chain and inventory. Which service should be contacted to resolve this problem?

  • Production and engineering
  • Marketing
  • Purchasing and logistics (correct)
  • Human resources

An employee has a question about their employment contract. Which service should they contact?

  • Legal and fiscal relations
  • Human resources (correct)
  • Quality and environment
  • Management and accounting

Which department would handle a question about the company's legal obligations, and tax declarations?

<p>Legal and fiscal relations (A)</p> Signup and view all the answers

A customer has a query about product defects and environmental impact. Which service should be contacted?

<p>Quality and environment (A)</p> Signup and view all the answers

Flashcards

Company Functions

A company's structure can be analyzed through its functions, which are the departments or areas responsible for specific activities. Each function performs a set of tasks related to its domain, contributing to the overall success of the organization.

Company Services

Services are the actual tasks or activities that a function performs. These services are the specific outputs or contributions that a function provides to the company's operations.

Organizational Chart

An organizational chart is a visual representation of a company's structure, showing the different levels of hierarchy and reporting relationships between positions. It helps understand how responsibilities are distributed and delegated within the organization.

Commercial Function

The commercial function encompasses all activities related to marketing, sales, and customer relations. Examples include product promotion, customer acquisition, and order fulfillment.

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Workforce Size

The workforce size represents the total number of employees working for a company, excluding any temporary or contract workers. It provides a general picture of the company's overall staffing level.

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Study Notes

Exercise 1: Functions and Services

  • A company has various services, including general direction, technological development, purchasing and logistics, production and engineering, and marketing.
  • Other services include human resources, accounting, legal and fiscal relations, infrastructure and security, and quality and environmental concerns.
  • Different issues relating to a company are linked to specific services: a software update, pollution, shoplifting, customer complaints, and slow restocking.

Exercise 2: Organisational Chart

  • Energy company, located in Rennes, focusing on renewable energy (wood, wind, solar, heat pumps).
  • Several functions within the organisation are identified.
  • The text asks questions regarding the structure of the company based on an organisational chart.
  • Specific questions relate to service responsibilities, commercial function services, company workforce (besides the general manager), employee pay queries, and scheduling a meeting with the general manager.

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