Organizational Culture Quiz

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Questions and Answers

What can happen if a company's strategy is not adapted to the changing needs of the situation?

The company may go out of business in a few years. (correct)

The company's strategy will become more effective.

The company will experience a temporary setback.

The company will continue to thrive in the long run.

Why do groups come together?

To isolate from others.

For socializing purposes only.

To accomplish a common purpose or goal. (correct)

To compete with each other.

What happens to a group's beliefs, values, and behavior patterns over time?

They are forgotten and no longer apply.

They are only applied to new members.

They become taken for granted as the way to continue. (correct)

They are constantly debated and changed.

What is a result of a group's shared learning process?

A broadening of language, thought, and feeling. Signup and view all the answers

What is a key aspect of a company's foundation?

A common interest in the company's purpose. Signup and view all the answers

Why do groups need to interact with their environment?

To get feedback on their actions. Signup and view all the answers

What is a key aspect of a group's identity?

A set of non-negotiable values and beliefs. Signup and view all the answers

What happens to newcomers in a group?

They are expected to adopt the group's non-negotiable values and beliefs. Signup and view all the answers

What is the term used to describe the broad policies and ideological principles that guide a group's actions?

Formal philosophy Signup and view all the answers

Which of the following concepts refers to the implicit, unwritten rules for getting along in the organization?

Rules of the game Signup and view all the answers

What is the term used to describe how the organization views itself in terms of 'who we are', 'what is our purpose', and 'how we do things'?

Identity and images of self Signup and view all the answers

Which of the following concepts is most closely related to the socialization or 'onboarding' process?

Habits of thinking, mental models, or linguistic paradigms Signup and view all the answers

What is the term used to describe the special competencies displayed by group members in accomplishing certain tasks?

Embedded skills Signup and view all the answers

Which of the following concepts is most closely related to the concept of 'the way we do things around here'?

Rules of the game Signup and view all the answers

What is the term used to describe the shared cognitive frames that guide the perceptions, thoughts, and language used by the members of a group?

Habits of thinking, mental models, or linguistic paradigms Signup and view all the answers

Which of the following concepts is most closely related to the concept of 'a fair day's work for a fair day's pay'?

Group norms Signup and view all the answers

What do common ways of thinking and perceiving in a group develop from?

Success and shared experience Signup and view all the answers

What does the phrase 'Do the right thing' symbolize in Digital Equipment Corporation (DEC)?

Technical honesty, openness, and really solving the customer's problems Signup and view all the answers

What does the phrase 'Do your own thing' mean in Apple?

Feel free to contribute in the best way you can but express yourself personally Signup and view all the answers

What is often forgotten about culture in an organization?

That it is mostly behavioral Signup and view all the answers

What happens to the thoughts and emotions of the members of an organization over time?

They become more alike Signup and view all the answers

What is a challenge that subsidiaries of companies that move to new countries often face?

Differences in language, thought, and emotional processes Signup and view all the answers

What is a characteristic of companies with a strong and well-embedded corporate culture?

Their local offices in different countries look like and function exactly the same way as the headquarters organization Signup and view all the answers

What was the author asked to describe in the context of Ciba-Geigy?

The culture of the Swiss-German company Signup and view all the answers

Study Notes

Formal Philosophy

Guiding principles that shape actions towards stakeholders (e.g., "HP way" at Hewlett-Packard, culture statements at Netflix and Google)
Influences decisions and behavior within an organization

Group Norms

Implicit standards and values that evolve in working groups (e.g., "a fair day's work for a fair day's pay" at Bank Wiring Room)
Shapes behavior and expectations within a group

Rules of the Game

Unwritten rules for getting along in an organization (e.g., "the way we do things around here")
Newcomers must learn these rules to become accepted members

Identity and Images of Self

Organization's self-perception and purpose (e.g., "who we are," "what is our purpose")
Influences behaviors and decisions within an organization

Embedded Skills

Special competencies displayed by group members to accomplish tasks
Often passed down through generations without being written down

Habits of Thinking and Mental Models

Shared cognitive frames that guide perceptions, thoughts, and language used by group members
Taught to new members during socialization or "onboarding" process

Formation of Culture

Groups form for a purpose and survive based on accomplishing that purpose
Success leads to established beliefs, values, and behavior patterns becoming part of the group's identity
New members are expected to adopt these values and beliefs as "this is who we are"

Perception, Thought, Feeling, and Behavior

Shared learning process broadens to language, thinking, and feeling as a group grows
Common ways of thinking and perceiving develop, including "jargon," humor, and expressions
Company identity influences how members think, feel, and behave

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Description

Test your knowledge of organizational culture, including policies, group norms, and values that guide a company's actions towards stakeholders.