Organizational Culture Flashcards

Questions and Answers

Sustainability is also referred to as:

Resource management

Being green (correct)

Environmental protection

Maintaining balance

What are the four functions of organizational culture?

Organizational identity, collective commitment, social system stability, and sense-making device.

One mechanism for creating culture change in an organization is changing the firm's ___ because they are easy to recall and perpetuate.

sayings, acronyms, slogans

Because employees with unrealistic expectations are more likely to quit their jobs, firms may want to use _ _ ___ to aid employees in their expectations of a job.

realistic job preview Signup and view all the answers

One way to perpetuate a firm's culture is to:

hire those with a strong person to organization fit. Signup and view all the answers

What are formal statements in an organization about?

Values, philosophy, mission Signup and view all the answers

What does the Competing Values Framework help managers to do?

Understand, measure, and change organizational culture. Signup and view all the answers

The second level of organizational culture is .

espoused values Signup and view all the answers

Why are specialized languages such as slogans and acronyms useful for culture change?

Employees will easily remember and repeat them. Signup and view all the answers

The process by which a person learns the values, norms, and required behaviors which permit him to participate as a member of the organization is called:

Organizational socialization. Signup and view all the answers

Select the important characteristics of organizational culture:

Impact outcomes at multiple levels Signup and view all the answers

The values that employees actually exhibit based on their observations and what occurs on a daily basis are called: _ _.

enacted values Signup and view all the answers

What is the process of forming and maintaining an intensive and lasting developmental relationship between a variety of developers and a junior person called?

Mentoring. Signup and view all the answers

Select the mechanisms for changing organizational culture.

Systems or procedures Signup and view all the answers

Edgar Schein outlines 12 of the most potent mechanisms for changing organizational ____.

culture. Signup and view all the answers

The planned and unplanned activities and ceremonies that are used to celebrate important events or achievements are called _ and _.

rites and rituals Signup and view all the answers

Because they are meaningful and visible, _ _ are considered one of the strongest ways to embed organizational culture.

Reward systems. Signup and view all the answers

Select the mechanisms for changing organizational culture.

Role modeling, teaching, coaching Signup and view all the answers

The physical manifestation of an organization's culture is referred to as:

Artifacts. Signup and view all the answers

Organizational values that have become so taken for granted over time that they become assumptions that guide organizational behavior are called:

Basic underlying assumptions. Signup and view all the answers

What information would be important to a manager who wanted to foster an adhocracy culture?

<h1>of patents developed in R&D, # of new ideas submitted through suggestion systems, results of customer satisfaction surveys.</h1> Signup and view all the answers

How might a manager reinforce an adhocracy culture using workflow and organizational structure?

Encouraging brainstorming meetings. Signup and view all the answers

The and phase of the organizational socialization process requires employees to master important tasks and roles and to adjust their work group's values and norms.

Change and acquisition Signup and view all the answers

The phase of organizational socialization that occurs before an individual actually joins an organization is ____ socialization.

anticipatory Signup and view all the answers

Companies are using electronic _____ as a tool to promote different types of cultures.

networks. Signup and view all the answers

Select internal processes influenced by organizational culture.

Procedures Signup and view all the answers

Leaders can send a strong message about acceptable norms and behaviors by paying special attention to what they can measure such as:

Outcomes, processes, activities. Signup and view all the answers

The competing values framework teaches us that companies with a culture tend to have more positive organizational outcomes, but financial performance is not strongly related to organizational .

Market, culture. Signup and view all the answers

What kinds of emotions tend to travel faster and farther within an organization?

Negative emotions. Signup and view all the answers

The three phases in Daniel Feldman's Organizational Socialization model are:

Change and acquisition, anticipatory socialization, encounter. Signup and view all the answers

Programs that help employees to integrate, assimilate, and transition to new jobs is called:

Onboarding. Signup and view all the answers

Companies with a(n) ____ culture have an internal focus and value flexibility rather than stability control.

clan Signup and view all the answers

Which of the following often determine the development of subcultures?

Divisions or departments Signup and view all the answers

Companies with a(n) ____ culture have an external focus and value flexibility.

adhocracy Signup and view all the answers

Companies with a(n) ____ culture have a strong external focus and value stability and control.

market Signup and view all the answers

Why might a company choose an open office layout?

To foster collaboration and innovation. Signup and view all the answers

The extent to which your personality and values match the climate and culture in an organization is called:

person-organization fit. Signup and view all the answers

Which forms of language help reinforce characteristics of a desired culture?

Stories about key people Signup and view all the answers

Which of the following best reflect companies with a hierarchy culture?

They emphasize stability and control Signup and view all the answers

What term refers to the measure of compatibility between your personality and values and the climate and culture of an organization?

Person-organization fit. Signup and view all the answers

Which of the following can be a good strategy for improving your level of fit?

Incorporate your strengths into your role at work Signup and view all the answers

Why do some companies emphasize role modeling, training, and coaching programs?

To build a culture focused on growth and development. Signup and view all the answers

Certain organizational ____ types reflect opposing core values.

culture. Signup and view all the answers

Select the statements that are true regarding culture and change.

Be sure culture fits the vision and mission of the firm Signup and view all the answers

A firm with a(n) _____ culture is more likely to develop reliable internal processes, extensive measurement, and implement a variety of control mechanisms.

hierarchy. Signup and view all the answers

When the work environment is perceived as positive and reinforcing, a firm's culture is said to promote stability.

social system. Signup and view all the answers

Two lessons from the competing values framework are that organizational culture is related to measures of organizational _ and employees are more satisfied and committed to firms with a _ culture.

effectiveness, clan. Signup and view all the answers

When employees understand why the firm does what it does and how it intends to accomplish its long-term goals, the culture is said to be helping members:

make sense of their surroundings. Signup and view all the answers

Select career functions of mentoring.

Challenging assignments Signup and view all the answers

Which of the following are characteristic of companies with a market culture?

They are focused externally and value stability Signup and view all the answers

Why is it important to understand that some cultures reflect opposing core values?

The competing values inherent in different culture types can impact a company's success. Signup and view all the answers

Which term refers to a person's productive potential, based on knowledge, skills, and experiences?

human capital. Signup and view all the answers

Select the three levels of organizational culture.

Basic underlying assumptions Signup and view all the answers

Culture provides employees with an organizational:

identity. Signup and view all the answers

One lesson from the competing values framework is that innovation and quality can be increased by building characteristics associated with which of the following cultures?

Clan Signup and view all the answers

Companies with a(n) ___ culture have a strong external focus and value stability and control.

market. Signup and view all the answers

The idea that culture facilitates _ _ is exemplified when Southwest Airlines employees all deliver customer service with warmth, friendliness, and individual pride.

collective commitment. Signup and view all the answers

A(n) __ represents a long-term goal that describes what an organization wants to become, and a(n) _ ___ outlines an organization's long-term goals and the actions necessary to achieve those goals.

vision; strategic plan. Signup and view all the answers

Select applications of socialization research.

Effective onboarding results in higher retention Signup and view all the answers

Select all that can be impacted by organizational cultures.

Organizational effectiveness Signup and view all the answers

Which term refers to the productive potential of relationships, goodwill, trust, and cooperative effort?

Social capital. Signup and view all the answers

Which of the following are included in the four phases of mentoring?

Separation Signup and view all the answers

Select the psychosocial functions of mentoring.

Counseling Signup and view all the answers

Select implications of social networking systems.

Coaching Signup and view all the answers

Select implications of social networking systems (2).

Create a mentoring plan and incorporate it into the firm Signup and view all the answers

Study Notes

Sustainability and Culture

Sustainability is synonymous with being green.
Organizational culture encompasses identity, commitment, stability, and a sense-making device.

Culture Change Mechanisms

Sayings, acronyms, and slogans are effective for culture change as they are memorable.
Realistic job previews can align employee expectations with job realities, reducing turnover.

Hiring and Culture Maintenance

Hiring individuals that fit well with the organization strengthens cultural continuity.
Formal statements express organizational values, mission, and philosophy.

Frameworks and Values

The Competing Values Framework assists managers in measuring and altering organizational culture.
Espoused values form the second tier of organizational culture, reflecting professed values.
Enacted values are the actual behaviors observed in employees, contrasting with espoused values.

Organizational Socialization

Mentoring fosters relationships between junior employees and experienced individuals.
Stages of organizational socialization include anticipatory socialization, encounter, and change and acquisition.

Cultural Characteristics

Organizational culture is shared, learned, and influences behavior and outcomes.
Artifacts represent the physical representation of an organization’s culture.
Basic underlying assumptions are ingrained values that guide behavior subconsciously.

Organizational Types and Impact

Clan culture values flexibility and internal focus, enhancing employee commitment.
Adhocracy culture prioritizes innovation and external focus.
Market culture emphasizes predictability and results, aiming for external stability.

Cultural Reinforcement Strategies

Rites and rituals in organizations celebrate achievements, reinforcing culture.
Reward systems significantly influence culture embedding through visible, meaningful recognition.

Communication and Language

Specialized language such as myths and legends strengthens cultural identity.
Negative emotions tend to spread faster within organizations, impacting morale.

Leadership and Culture

Leaders act as architects of culture, influencing change through structured approaches.
Effective onboarding programs enhance employee retention and ease transitions.

Mentoring provides essential functions, including protection, visibility, and sponsorship.
Social capital refers to the productive potential stemming from relationships and goodwill.

Implications of Organizational Culture

Culture profoundly affects employee attitudes, organizational performance, and effectiveness.
Understanding competing values in cultures can inform successful management strategies.

Support Systems in Organizations

Networking systems facilitate mentoring by promoting visibility and support.
It’s crucial to align mentoring networks with individual career aspirations for optimal success.

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Test your knowledge on key concepts related to organizational culture with these flashcards. Learn about sustainability, the functions of organizational culture, and mechanisms for culture change in an organization. Perfect for students and professionals looking to enhance their understanding of workplace dynamics.

Organizational Culture Flashcards

Questions and Answers

Sustainability is also referred to as:

What are the four functions of organizational culture?

One mechanism for creating culture change in an organization is changing the firm's ___ because they are easy to recall and perpetuate.

Because employees with unrealistic expectations are more likely to quit their jobs, firms may want to use ___ ___ ___ to aid employees in their expectations of a job.

One way to perpetuate a firm's culture is to:

What are formal statements in an organization about?

What does the Competing Values Framework help managers to do?

The second level of organizational culture is ____ ____.

Why are specialized languages such as slogans and acronyms useful for culture change?

The process by which a person learns the values, norms, and required behaviors which permit him to participate as a member of the organization is called:

Select the important characteristics of organizational culture:

The values that employees actually exhibit based on their observations and what occurs on a daily basis are called: ___ ___.

What is the process of forming and maintaining an intensive and lasting developmental relationship between a variety of developers and a junior person called?

Select the mechanisms for changing organizational culture.

Edgar Schein outlines 12 of the most potent mechanisms for changing organizational ____.

The planned and unplanned activities and ceremonies that are used to celebrate important events or achievements are called ___ and ___.

Because they are meaningful and visible, ___ ___ are considered one of the strongest ways to embed organizational culture.

Select the mechanisms for changing organizational culture.

The physical manifestation of an organization's culture is referred to as:

Organizational values that have become so taken for granted over time that they become assumptions that guide organizational behavior are called:

What information would be important to a manager who wanted to foster an adhocracy culture?

How might a manager reinforce an adhocracy culture using workflow and organizational structure?

The ____ and ____ phase of the organizational socialization process requires employees to master important tasks and roles and to adjust their work group's values and norms.

The phase of organizational socialization that occurs before an individual actually joins an organization is ____ socialization.

Companies are using electronic _____ as a tool to promote different types of cultures.

Select internal processes influenced by organizational culture.

Leaders can send a strong message about acceptable norms and behaviors by paying special attention to what they can measure such as:

The competing values framework teaches us that companies with a ____ culture tend to have more positive organizational outcomes, but financial performance is not strongly related to organizational ____.

What kinds of emotions tend to travel faster and farther within an organization?

The three phases in Daniel Feldman's Organizational Socialization model are:

Programs that help employees to integrate, assimilate, and transition to new jobs is called:

Companies with a(n) ____ culture have an internal focus and value flexibility rather than stability control.

Which of the following often determine the development of subcultures?

Companies with a(n) ____ culture have an external focus and value flexibility.

Companies with a(n) ____ culture have a strong external focus and value stability and control.

Why might a company choose an open office layout?

The extent to which your personality and values match the climate and culture in an organization is called:

Which forms of language help reinforce characteristics of a desired culture?

Which of the following best reflect companies with a hierarchy culture?

What term refers to the measure of compatibility between your personality and values and the climate and culture of an organization?

Which of the following can be a good strategy for improving your level of fit?

Why do some companies emphasize role modeling, training, and coaching programs?

Certain organizational ____ types reflect opposing core values.

Select the statements that are true regarding culture and change.

A firm with a(n) _____ culture is more likely to develop reliable internal processes, extensive measurement, and implement a variety of control mechanisms.

When the work environment is perceived as positive and reinforcing, a firm's culture is said to promote ____ ____ stability.

Two lessons from the competing values framework are that organizational culture is related to measures of organizational _____ and employees are more satisfied and committed to firms with a _____ culture.

When employees understand why the firm does what it does and how it intends to accomplish its long-term goals, the culture is said to be helping members:

Select career functions of mentoring.

Which of the following are characteristic of companies with a market culture?

Why is it important to understand that some cultures reflect opposing core values?

Which term refers to a person's productive potential, based on knowledge, skills, and experiences?

Select the three levels of organizational culture.

Culture provides employees with an organizational:

One lesson from the competing values framework is that innovation and quality can be increased by building characteristics associated with which of the following cultures?

Companies with a(n) ___ culture have a strong external focus and value stability and control.

The idea that culture facilitates ___ ___ is exemplified when Southwest Airlines employees all deliver customer service with warmth, friendliness, and individual pride.

A(n) ____ represents a long-term goal that describes what an organization wants to become, and a(n) ___ ___ outlines an organization's long-term goals and the actions necessary to achieve those goals.

Select applications of socialization research.

Select all that can be impacted by organizational cultures.

Which term refers to the productive potential of relationships, goodwill, trust, and cooperative effort?

Which of the following are included in the four phases of mentoring?

Select the psychosocial functions of mentoring.

Select implications of social networking systems.

Select implications of social networking systems (2).

Study Notes

Sustainability and Culture

Culture Change Mechanisms

Hiring and Culture Maintenance

Frameworks and Values

Organizational Socialization

Cultural Characteristics

Organizational Types and Impact

Cultural Reinforcement Strategies

Communication and Language

Leadership and Culture

Career Development and Social Capital

Implications of Organizational Culture

Because employees with unrealistic expectations are more likely to quit their jobs, firms may want to use _ _ ___ to aid employees in their expectations of a job.

The second level of organizational culture is .

The values that employees actually exhibit based on their observations and what occurs on a daily basis are called: _ _.

The planned and unplanned activities and ceremonies that are used to celebrate important events or achievements are called _ and _.

Because they are meaningful and visible, _ _ are considered one of the strongest ways to embed organizational culture.

The and phase of the organizational socialization process requires employees to master important tasks and roles and to adjust their work group's values and norms.

The competing values framework teaches us that companies with a culture tend to have more positive organizational outcomes, but financial performance is not strongly related to organizational .

When the work environment is perceived as positive and reinforcing, a firm's culture is said to promote stability.

Two lessons from the competing values framework are that organizational culture is related to measures of organizational _ and employees are more satisfied and committed to firms with a _ culture.

The idea that culture facilitates _ _ is exemplified when Southwest Airlines employees all deliver customer service with warmth, friendliness, and individual pride.

A(n) __ represents a long-term goal that describes what an organization wants to become, and a(n) _ ___ outlines an organization's long-term goals and the actions necessary to achieve those goals.