Organizational Culture and Subcultures
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Questions and Answers

What is organizational culture defined as?

  • A system of shared job descriptions and responsibilities
  • A system of shared assumptions, values, and beliefs (correct)
  • A system of shared policies and procedures
  • A system of shared goals and objectives

What is the term for a culture that emerges within different departments, branches, or geographic locations?

  • Departmental culture
  • Workplace culture
  • Subculture (correct)
  • Organizational culture

Why may different subcultures arise within an organization?

  • Due to differences in employee personalities
  • Due to differences in management styles
  • Due to both the personal characteristics of employees and managers, as well as the different conditions under which work is performed (correct)
  • Due to the differences in job descriptions and responsibilities

Which of the following is an example of a subculture?

<p>A culture that emphasizes innovativeness in the marketing department (A)</p> Signup and view all the answers

What is a characteristic of the manufacturing department's culture?

<p>Emphasis on detail orientation (A)</p> Signup and view all the answers

How many different subcultures were uncovered in a single police organization in a research study?

<p>Five (B)</p> Signup and view all the answers

What is the primary reason why managers need to understand subculture values?

<p>To see its impact on workforce behavior and attitudes (C)</p> Signup and view all the answers

What is a counterculture?

<p>A subculture that is in direct opposition to the values of the broader organizational culture (C)</p> Signup and view all the answers

According to Schein, what is the deepest level of organizational culture?

<p>Basic assumptions (D)</p> Signup and view all the answers

What is the purpose of observing an organization's artifacts during an interview?

<p>To get a sense of the organization's values and assumptions (D)</p> Signup and view all the answers

What is the outcome of differences in basic assumptions between departments or subcultures?

<p>Source of conflict (C)</p> Signup and view all the answers

What is the primary difference between a subculture and a counterculture?

<p>A subculture is a group that agrees with the organization's values, while a counterculture is a group that opposes them (B)</p> Signup and view all the answers

What is the relationship between employee perceptions regarding subcultures and employee commitment?

<p>Employee perceptions are positively correlated with employee commitment (B)</p> Signup and view all the answers

What is the purpose of understanding an organization's culture?

<p>To understand the organization's values and assumptions (A)</p> Signup and view all the answers

What is an example of an artifact that reflects an organization's values?

<p>An executive 'open door' policy (C)</p> Signup and view all the answers

Why is it important for employees to understand the type of subculture in their department?

<p>To align their personal assumptions and values with the department's subculture (D)</p> Signup and view all the answers

What is one way to uncover the values and assumptions that shape an organization's culture?

<p>By observing how employees interact and make choices (D)</p> Signup and view all the answers

What is the benefit of having a rare and hard-to-imitate organizational culture?

<p>It can provide a competitive advantage (D)</p> Signup and view all the answers

According to Kihlstrom, what is as important as strategy in terms of organizational performance?

<p>Company culture (B)</p> Signup and view all the answers

What is an example of a company that may benefit from a culture that encourages innovativeness and adaptability?

<p>A company in the high-tech industry (D)</p> Signup and view all the answers

What is a potential consequence of having the 'wrong' culture in an organization?

<p>Organizational failure (B)</p> Signup and view all the answers

Why is culture a more effective control mechanism for dictating employee behavior than organizational rules and regulations?

<p>Because rules are often less helpful in unique situations (B)</p> Signup and view all the answers

What is the benefit of having a culture of respect, civility, and inclusion in the workplace?

<p>It can help to keep workplace conflict functional and productive (D)</p> Signup and view all the answers

What is the main reason for adapting your communication style?

<p>To suit the situation, the audience, and the purpose (B)</p> Signup and view all the answers

What is conflict management?

<p>The practice of being able to identify and manage conflicts sensibly, fairly, and efficiently (B)</p> Signup and view all the answers

What is the collaborating conflict management style?

<p>A style that produces the best long-term results, but is frequently the most difficult and time-consuming to achieve (A)</p> Signup and view all the answers

Which of the following can create conflicts in organizational culture?

<p>Different levels of power and authority (C)</p> Signup and view all the answers

What is the purpose of aligning values and goals with the vision and mission of the organization?

<p>To manage and resolve conflicts (D)</p> Signup and view all the answers

Why is it important for organizations to have people who understand conflicts and know how to resolve them?

<p>Because conflicts are a natural part of the workplace (C)</p> Signup and view all the answers

How can employees be encouraged to embrace and benefit from change and innovation?

<p>By creating a culture of learning, curiosity, and adaptability (A)</p> Signup and view all the answers

What is the outcome of not establishing clear rules, policies, and procedures in an organization?

<p>Conflicts and issues related to power and authority (A)</p> Signup and view all the answers

What is essential for resolving conflicts generated by different values and goals?

<p>Negotiation and compromise (B)</p> Signup and view all the answers

Which conflict management style is used when it is critical to maintain all parties' relationships or when the solution itself will have a significant impact?

<p>Collaborating (A)</p> Signup and view all the answers

What is the outcome of using the competing conflict management style?

<p>It quickly resolves disputes but has a high risk of lowering morale and productivity (A)</p> Signup and view all the answers

What is the purpose of the accommodating conflict management style?

<p>To put the needs of the other party ahead of one's own (D)</p> Signup and view all the answers

When is the accommodating conflict management style used?

<p>When you don't care as much about the issue as the other person (B)</p> Signup and view all the answers

What is the outcome of using the compromising conflict management style?

<p>It breeds resentment, especially when used excessively (B)</p> Signup and view all the answers

What is one of the most common sources of conflict in organizational culture?

<p>Diversity and inclusion (D)</p> Signup and view all the answers

What can lead to misunderstandings, stereotypes, discrimination, and resentment among employees?

<p>Poorly managed diversity and inclusion (C)</p> Signup and view all the answers

Why can communication styles lead to conflict in organizational culture?

<p>Because they are influenced by factors such as personality, culture, and gender (A)</p> Signup and view all the answers

What is the goal of using the avoiding conflict management style?

<p>To reduce conflict by ignoring it or removing the conflicting parties (A)</p> Signup and view all the answers

What can happen if avoidance is used in place of proper conflict resolution?

<p>Conflict is put off indefinitely and can lead to more conflicts in the future (A)</p> Signup and view all the answers
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