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Questions and Answers
What does upward communication in organizational communication involve?
What does upward communication in organizational communication involve?
- Communicating needs and wants from lower levels to higher levels (correct)
- Communicating with external stakeholders
- Relaying information from higher levels to lower levels
- Exchanging information horizontally between colleagues
What does internal climate in the communication process encompass?
What does internal climate in the communication process encompass?
- Physical environment and surroundings
- Communication barriers and challenges
- Values, feelings, temperament, and stress levels of the sender and receiver (correct)
- Cultural diversity within the organization
What is the primary focus of downward communication in organizational communication?
What is the primary focus of downward communication in organizational communication?
- Exchanging information horizontally between colleagues
- Communicating with external stakeholders
- Communicating needs and wants from lower levels to higher levels
- Relaying information from higher levels to lower levels (correct)
What is included in the external climate in the communication process?
What is included in the external climate in the communication process?
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What is the purpose of organizational communication?
What is the purpose of organizational communication?
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Study Notes
Organizational Communication
- Upward communication involves the flow of information from subordinates to superiors, including feedback, suggestions, and complaints.
Communication Climate
- Internal climate in the communication process encompasses the attitudes, feelings, and emotions of organizational members towards the communication process and the organization as a whole.
Downward Communication
- The primary focus of downward communication in organizational communication is to convey information, instructions, and decisions from superiors to subordinates, including job instructions, policies, and goals.
External Climate
- The external climate in the communication process includes the social, economic, political, and cultural environment outside the organization that affects the communication process.
Purpose of Organizational Communication
- The primary purpose of organizational communication is to facilitate the exchange of information, ideas, and feedback between organizational members to achieve organizational goals and objectives effectively.
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