Questions and Answers
What does upward communication in organizational communication involve?
Communicating needs and wants from lower levels to higher levels
What does internal climate in the communication process encompass?
Values, feelings, temperament, and stress levels of the sender and receiver
What is the primary focus of downward communication in organizational communication?
Relaying information from higher levels to lower levels
What is included in the external climate in the communication process?
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What is the purpose of organizational communication?
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Study Notes
Organizational Communication
- Upward communication involves the flow of information from subordinates to superiors, including feedback, suggestions, and complaints.
Communication Climate
- Internal climate in the communication process encompasses the attitudes, feelings, and emotions of organizational members towards the communication process and the organization as a whole.
Downward Communication
- The primary focus of downward communication in organizational communication is to convey information, instructions, and decisions from superiors to subordinates, including job instructions, policies, and goals.
External Climate
- The external climate in the communication process includes the social, economic, political, and cultural environment outside the organization that affects the communication process.
Purpose of Organizational Communication
- The primary purpose of organizational communication is to facilitate the exchange of information, ideas, and feedback between organizational members to achieve organizational goals and objectives effectively.
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