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Questions and Answers
What is the typical direction of downward communication?
What is a common behavior associated with transmitting bad news?
What is a characteristic of lateral communication?
What type of communication is often inaccurate and emphasizes good news?
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In what direction does upward communication flow?
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What is the main difference between bottom-top and other types of communication?
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What percentage of organizational communication spreads through the grapevine, according to statistics?
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What is the primary reason for the emergence of grapevine communication in organizations?
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Which of the following is NOT a characteristic of grapevine communication?
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What is the first step in effective communication according to the HURIER model?
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What is the first dimension of communicating direction?
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What is one way to improve your nonverbal communication?
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What is the purpose of aligning on purpose in communication direction?
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What is the purpose of a termination interview according to the text?
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What is the role of levelling and sharpening in grapevine communication?
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What is the main difference between formal and informal communication?
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What is one way to give and receive feedback according to the text?
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What is the benefit of using open and relaxed body language?
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What is the primary goal of the 5 dimensions of communicating direction?
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What is one way to demonstrate active listening?
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What is the main goal of a suggestion system according to the text?
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What is the purpose of Informal Meetings according to the text?
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What is a key benefit of group decision making?
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What is an obstacle to sensing what matters in organizational decision making?
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What is a key characteristic of the Rational-Economic model of decision making?
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What is a type of framing effect in decision making?
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What is a common imperfection of decisions?
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What is a type of bias in decision making?
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What is a benefit of using heuristics in decision making?
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What is a characteristic of the Administrative model of decision making?
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What is a key aspect of Image Theory in decision making?
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What is a type of decision-making approach?
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What is essential to organizational success?
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What should the manager do during a termination interview?
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What is the primary goal of a termination interview?
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Why is it important to act with respect and courtesy during a termination interview?
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What should the employee do during a termination interview?
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What is the outcome of a well-conducted termination interview?
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What is the manager's role during a termination interview?
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What is the primary focus of a decision making process in an organization?
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Study Notes
Communication
- Downward communication refers to the transmission of information from top-level management to lower-level employees.
- Upward communication occurs when information flows from lower-level employees to top-level management.
- Lateral communication occurs between employees at the same level of the organization.
- Informal communication involves the sharing of unofficial messages among employees, often through casual conversations, rumors, and gossip.
- Grapevine communication is a type of informal communication that can spread rapidly, but may be inaccurate and altered by personal biases.
- Statistics suggest that 70% of all organizational communication occurs through the grapevine.
Communication Frameworks
- The 5 dimensions of communicating direction are:
- Know your audience
- Cater the content to your audience
- Align on purpose
- Design the process
- Understand, then question
- The HURIER model is a framework for improving communication skills.
Improving Communication Skills
- Give and receive feedback through methods such as 360° feedback, suggestion systems, corporate hotlines, informal meetings, and employee surveys.
- Work on nonverbal communication by maintaining eye contact, using open and relaxed body language, practicing facial expressions, and using purposeful gestures.
- Practice active listening and demonstrate attention to the speaker.
- Termination interviews require clear communication, respect, and empathy.
Decision Making
- Decision making is the ability to consistently make timely and sound decisions about work, workplace, and workforce.
- There are different types of decisions, including nonprogrammed and programmed decisions.
- Certain decisions are made with complete information, while uncertain decisions are made with incomplete information.
- Group decisions can have benefits, such as pooling resources and greater acceptance, but may also have drawbacks, such as wasting time and potential conflict.
Factors Affecting Organizational Decisions
- The Decision Styles Model highlights the different approaches to decision making, including rational, intuitive, and dependent styles.
- Obstacles to consistent decision making include noise, complexity, human nature, and organizational barriers.
Imperfections of Decisions
- People make 35,000 decisions each day, and research suggests that unconscious brain activity determines our choices well before we are aware of them.
- Framing effects can influence decision making, such as risky choice framing, attribute framing, and goal framing.
- Reliance on heuristics can lead to imperfect decisions, including the availability heuristic and the representativeness heuristic.
- Biases, such as hindsight bias, person sensitivity bias, and escalation of commitment bias, can also lead to imperfect decisions.
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Description
This quiz covers concepts related to organizational communication, including downward and upward communication, and the reluctance to transmit bad news.