Organizational Communication Chapter
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Questions and Answers

What is the typical direction of downward communication?

  • From superior to subordinate (correct)
  • Between people of same hierarchical level
  • From customers to organization
  • From subordinate to superior

    • What is a common behavior associated with transmitting bad news?

  • Highlighting good news and downplaying bad news
  • Promptly informing the recipient
  • Emphasizing the severity of the situation
  • Avoiding transmission or delegating the task (correct)

    • What is a characteristic of lateral communication?

  • It occurs frequently and is of long duration
  • It is common in hierarchical organizations
  • It occurs infrequently and is of short duration (correct)
  • It is only used for formal communications

    • What type of communication is often inaccurate and emphasizes good news?

    <p>Bottom-top communication</p> Signup and view all the answers

    In what direction does upward communication flow?

    <p>From subordinate to superior</p> Signup and view all the answers

    What is the main difference between bottom-top and other types of communication?

    <p>Duration of communication</p> Signup and view all the answers

    What percentage of organizational communication spreads through the grapevine, according to statistics?

    <p>70%</p> Signup and view all the answers

    What is the primary reason for the emergence of grapevine communication in organizations?

    <p>Lack of transparency and mistrust</p> Signup and view all the answers

    Which of the following is NOT a characteristic of grapevine communication?

    <p>Formal communication channel</p> Signup and view all the answers

    What is the first step in effective communication according to the HURIER model?

    <p>Understand, then question</p> Signup and view all the answers

    What is the first dimension of communicating direction?

    <p>Know Your Audience</p> Signup and view all the answers

    What is one way to improve your nonverbal communication?

    <p>Maintain appropriate eye contact</p> Signup and view all the answers

    What is the purpose of aligning on purpose in communication direction?

    <p>To achieve a specific goal</p> Signup and view all the answers

    What is the purpose of a termination interview according to the text?

    <p>To invite someone for an important reason</p> Signup and view all the answers

    What is the role of levelling and sharpening in grapevine communication?

    <p>To alter information</p> Signup and view all the answers

    What is the main difference between formal and informal communication?

    <p>Formal communication is official</p> Signup and view all the answers

    What is one way to give and receive feedback according to the text?

    <p>Through 360° Feedback</p> Signup and view all the answers

    What is the benefit of using open and relaxed body language?

    <p>It conveys confidence and openness</p> Signup and view all the answers

    What is the primary goal of the 5 dimensions of communicating direction?

    <p>To achieve effective communication</p> Signup and view all the answers

    What is one way to demonstrate active listening?

    <p>By maintaining eye contact</p> Signup and view all the answers

    What is the main goal of a suggestion system according to the text?

    <p>To receive suggestions from employees</p> Signup and view all the answers

    What is the purpose of Informal Meetings according to the text?

    <p>To give and receive feedback</p> Signup and view all the answers

    What is a key benefit of group decision making?

    <p>It pools resources and increases acceptance of the decision</p> Signup and view all the answers

    What is an obstacle to sensing what matters in organizational decision making?

    <p>Noise and complexity</p> Signup and view all the answers

    What is a key characteristic of the Rational-Economic model of decision making?

    <p>People consider all possible alternatives</p> Signup and view all the answers

    What is a type of framing effect in decision making?

    <p>All of the above</p> Signup and view all the answers

    What is a common imperfection of decisions?

    <p>Decisions are often influenced by unconscious brain activity</p> Signup and view all the answers

    What is a type of bias in decision making?

    <p>All of the above</p> Signup and view all the answers

    What is a benefit of using heuristics in decision making?

    <p>They reduce the need for detailed information</p> Signup and view all the answers

    What is a characteristic of the Administrative model of decision making?

    <p>People consider available alternatives</p> Signup and view all the answers

    What is a key aspect of Image Theory in decision making?

    <p>People adopt a course of action that best fits their individual principles</p> Signup and view all the answers

    What is a type of decision-making approach?

    <p>All of the above</p> Signup and view all the answers

    What is essential to organizational success?

    <p>The ability to consistently make timely and sound decisions</p> Signup and view all the answers

    What should the manager do during a termination interview?

    <p>Listen without interruption and clarify unclear points</p> Signup and view all the answers

    What is the primary goal of a termination interview?

    <p>To allow the employee to speak and ask questions</p> Signup and view all the answers

    Why is it important to act with respect and courtesy during a termination interview?

    <p>To ensure a professional interaction</p> Signup and view all the answers

    What should the employee do during a termination interview?

    <p>Listen without interruption and clarify unclear points</p> Signup and view all the answers

    What is the outcome of a well-conducted termination interview?

    <p>A clear understanding of the decision and next steps</p> Signup and view all the answers

    What is the manager's role during a termination interview?

    <p>To listen and answer questions</p> Signup and view all the answers

    What is the primary focus of a decision making process in an organization?

    <p>Making timely and sound decisions about work, workplace, and workforce</p> Signup and view all the answers

    Study Notes

    Communication

    • Downward communication refers to the transmission of information from top-level management to lower-level employees.
    • Upward communication occurs when information flows from lower-level employees to top-level management.
    • Lateral communication occurs between employees at the same level of the organization.
    • Informal communication involves the sharing of unofficial messages among employees, often through casual conversations, rumors, and gossip.
    • Grapevine communication is a type of informal communication that can spread rapidly, but may be inaccurate and altered by personal biases.
    • Statistics suggest that 70% of all organizational communication occurs through the grapevine.

    Communication Frameworks

    • The 5 dimensions of communicating direction are:
      • Know your audience
      • Cater the content to your audience
      • Align on purpose
      • Design the process
      • Understand, then question
    • The HURIER model is a framework for improving communication skills.

    Improving Communication Skills

    • Give and receive feedback through methods such as 360° feedback, suggestion systems, corporate hotlines, informal meetings, and employee surveys.
    • Work on nonverbal communication by maintaining eye contact, using open and relaxed body language, practicing facial expressions, and using purposeful gestures.
    • Practice active listening and demonstrate attention to the speaker.
    • Termination interviews require clear communication, respect, and empathy.

    Decision Making

    • Decision making is the ability to consistently make timely and sound decisions about work, workplace, and workforce.
    • There are different types of decisions, including nonprogrammed and programmed decisions.
    • Certain decisions are made with complete information, while uncertain decisions are made with incomplete information.
    • Group decisions can have benefits, such as pooling resources and greater acceptance, but may also have drawbacks, such as wasting time and potential conflict.

    Factors Affecting Organizational Decisions

    • The Decision Styles Model highlights the different approaches to decision making, including rational, intuitive, and dependent styles.
    • Obstacles to consistent decision making include noise, complexity, human nature, and organizational barriers.

    Imperfections of Decisions

    • People make 35,000 decisions each day, and research suggests that unconscious brain activity determines our choices well before we are aware of them.
    • Framing effects can influence decision making, such as risky choice framing, attribute framing, and goal framing.
    • Reliance on heuristics can lead to imperfect decisions, including the availability heuristic and the representativeness heuristic.
    • Biases, such as hindsight bias, person sensitivity bias, and escalation of commitment bias, can also lead to imperfect decisions.

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    Description

    This quiz covers concepts related to organizational communication, including downward and upward communication, and the reluctance to transmit bad news.

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