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Questions and Answers
Why is pay satisfaction crucial for some individuals?
What is the common approach to measuring job satisfaction?
What is the benefit of using established scales to measure job satisfaction?
What is the exception to using established scales to measure job satisfaction?
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What is the Job Descriptive Index (JDI) primarily used to measure?
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What aspects of job satisfaction does the JDI emphasize?
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What is the primary focus of the Pay Satisfaction Questionnaire (PSQ)?
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Why is the PSQ useful?
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What is the main advantage of using established measures of job satisfaction?
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Why should employers avoid creating their own measures of job satisfaction?
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Study Notes
Types of Turnover
- Involuntary Turnover: Turnover initiated by the organization (often among people who would prefer to stay)
- Voluntary Turnover: Turnover initiated by employees (often whom the company would prefer to keep)
Principles of Justice
- Distributive Justice: Focuses on the outcomes, such as losing one's job
- Procedural Justice: Focuses on the means, such as the methods used to determine the outcomes
- Interactional Justice: Refers to the interpersonal nature of how the outcomes were implemented
Noncompete Clauses
- A noncompete clause prevents an employee from seeking new employment at a firm in the same industry after being terminated or leaving the job
- Traditionally used for high-paid jobs, such as top-level executives or senior technical personnel, but now used more widely
Progressive Discipline and Alternative Dispute Resolution
- Progressive discipline programs have two central components: documentation and progressive punitive measures
- Alternative Dispute Resolution (ADR) is used to resolve conflicts, with four stages:
- Stage 1: Open-door policy for direct negotiation
- Stage 2: Peer review by a panel of representatives from the organization
- Stage 3: Mediation by a neutral third party
- Stage 4: Arbitration by a professional arbitrator
Employee Assistance and Wellness Programs
- Employee Assistance Programs (EAPs) are referral services for supervisors or employees to seek professional treatment for various problems
- Common elements of EAPs include publication in official documents, supervisor and employee training, and self-referrals
Behavioral Change
- Dissatisfied employees may try to change the conditions that generate dissatisfaction, leading to supervisor-subordinate confrontation or whistle-blowing
- When properly channeled, this can lead to organizational improvements and prevent turnover among engaged employees
Physical and Psychological Withdrawal
- If dissatisfied, employees may physically withdraw by leaving the job or transferring internally
- Alternatively, they may psychologically disengage, displaying low job involvement or organizational commitment
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Description
This quiz covers the concepts of involuntary and voluntary turnover, as well as the principles of justice in the context of employee discharge.
