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Organizational Behavior: Interpersonal Skills Importance

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Organizational Behavior: Interpersonal Skills Importance

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Questions and Answers

What did a survey of over 2,100 CFOs across 20 industries indicate?

Lack of financial skills is the top reason why some employees fail to advance

Lack of marketing skills is the top reason why some employees fail to advance

Lack of technical skills is the top reason why some employees fail to advance

Lack of interpersonal skills is the top reason why some employees fail to advance (correct)

What did business school curricula emphasize until the late 1980s?

Human behavior and interpersonal skills

Leadership and communication skills

Technical aspects of management and people skills equally

Economics, accounting, finance, and quantitative techniques (correct)

What received relatively less attention in business school curricula until the late 1980s?

Marketing and advertising strategies

Economics, accounting, finance, and quantitative techniques

Human behavior and people skills (correct)

Technical aspects of management

Why have required courses on people skills been added to many business school curricula over the past three decades?

To recognize the role that understanding human behavior plays in determining a manager's effectiveness (D) Signup and view all the answers

What does developing managers' interpersonal skills help organizations do?

Attract and keep high-performing employees (D) Signup and view all the answers

What is considered the top reason for some employees failing to advance based on the survey of CFOs mentioned in the passage?

Lack of interpersonal skills (D) Signup and view all the answers

What makes the workplace more pleasant and, in turn, makes it easier to hire and keep qualified people?

Managers with good interpersonal skills (C) Signup and view all the answers

What is the defining characteristic of managers?

Managers (D) Signup and view all the answers

What function of managers involves deciding what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made?

Organizing (B) Signup and view all the answers

What kind of employees are always in short supply, regardless of labor market conditions?

Outstanding employees (D) Signup and view all the answers

What does having managers with good interpersonal skills do for the workplace?

Makes it easier to hire and keep qualified people (D) Signup and view all the answers

What category of functions does a manager undertake when deciding which members of her team will work on engaging with the public and which will work on lobbying with the government?

Organizing (D) Signup and view all the answers

What does organizing function of managers include?

Determining what tasks are to be done (B) Signup and view all the answers

Who is responsible for getting things done through other people by making decisions, allocating resources, and directing the activities of others to attain goals?