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Questions and Answers
What is the main reason why Organizational Behavior is a standard component of business courses?
Which of the following is NOT a level of Organizational Behavior analysis?
What is the term for the belief in one's abilities that can boost confidence and performance?
Which of the following is a challenge that businesses face today, according to Organizational Behavior?
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What is the term for the way employees respond to dissatisfaction, which includes exit, voice, loyalty, and neglect?
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What is the primary distinction between emotions and moods?
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What is the term for the process of transferring emotions to others?
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What are the two common methods of assessing personality?
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What are the two attributes of values?
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What is the primary focus of Hofstede's framework?
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Study Notes
Organizational Behavior (OB)
- OB is the study of human behavior in organizations, which helps in understanding oneself and others better, improving communication and relationships, and enhancing leadership and management skills.
- OB is a standard component of business courses, as it helps managers understand and manage employees, leading to increased productivity and effectiveness.
Contributions of Behavioral Sciences
- Behavioral sciences that contribute to OB include psychology, sociology, anthropology, and social psychology.
- Psychology, for example, helps managers understand individual behavior, motivation, and learning.
Applications of OB
- Applying the concept of self-efficacy (belief in one's abilities) to a situation in school or work can boost confidence and performance.
- Major OB challenges businesses face today include managing diversity, improving employee engagement, and developing effective leadership.
Levels of OB Analysis
- The three levels of OB analysis are individual, group, and organizational.
- Each level focuses on different aspects of behavior and can be used to analyze and address various issues.
Attitudes
- The three components of an attitude are affective (emotions), cognitive (beliefs), and conative (behavior).
- Attitudes influence behavior, but the relationship is complex, and behavior can also influence attitudes.
- Job attitudes like job satisfaction, engagement, and commitment are related but distinct concepts.
Job Satisfaction
- Managers can increase job satisfaction by providing meaningful work, recognition, and opportunities for growth.
- High job satisfaction leads to increased productivity and reduced turnover.
- Employee responses to dissatisfaction include exit, voice, loyalty, and neglect.
Emotions and Moods
- Emotional terms include emotions (intense feelings), moods (less intense feelings), and affect (general emotional state).
- Emotions and moods can come from various sources, including personality, environment, and social interactions.
- Emotional labor (managing emotions for work purposes) and stress can impact employee well-being and performance.
Emotional Intelligence (EI)
- Emotional intelligence (EI) is a valid concept that helps individuals recognize and manage their emotions and those of others.
- Emotion regulation is ethical when done authentically and not to manipulate others.
Personality
- The two common methods of assessing personality are self-report inventories and observer ratings.
- Observer ratings are likely to be more accurate.
- The MBTI framework categorizes individuals into 16 personality types based on four dimensions.
- The Big Five personality traits are extraversion, agreeableness, conscientiousness, neuroticism, and openness to experience.
Values
- Values are important in OB because they influence behavior, decision-making, and job satisfaction.
- Two attributes of values are intensity and centrality.
- Terminal values are desired outcomes, while instrumental values are means to achieve those outcomes.
Cultural Differences
- Hofstede's framework focuses on national culture differences, while GLOBE's framework examines cultural practices and values.
- Cultural and individual differences can influence the expression and importance of job satisfaction and emotions.
Diversity
- The two main levels of diversity are surface-level (demographic) and deep-level (psychological and behavioral).
- Stereotypes can lead to discrimination and misunderstandings in organizations.
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Description
Learn about Organizational Behavior, its importance in daily life, and its role in enhancing leadership and management skills. Understand how OB helps managers and improves productivity.
