Questions and Answers
Would a clan approach work for a company like Delta Airlines?
What is a key distinction between a company that can take a clan/organic approach and one that cannot?
Size (small vs. large company) and nature of the product (creative vs. structured)
Organizations that are more mechanistic and bureaucratic tend to have a greater division of labor--i.e. more specialized jobs.
True
The more mechanistic and bureaucratic an organization is, the more likely it is to employ delegation of decision-making rights.
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A company can be organized based on which criteria?
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When a company organizes around criteria such as products, customers, or geography, what form of organizational structure has the company adopted?
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In August 2013, what organizational structure did Microsoft change from?
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A functional organizational structure is excellent for businesses that need to be responsive and adaptive to a dynamic business environment.
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A matrix organizational structure is excellent for complex business environments.
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A divisional organizational structure is excellent for accountability, while a matrix organizational structure is poor for accountability.
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A network organizational structure is excellent for adaptability and responsiveness.
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Applying figure 7.7: role of leadership across Life-Cycle Stages, Apple would best be described as being in the Life-Cycle Stage?
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What is Nadella trying to alter at Microsoft?
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Is altering a company's culture relatively easy or relatively difficult to accomplish?
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Applying the Levels of Organizational Culture, Terry College's Business Learning Community is an example of...
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Applying the levels of organizational culture, the sayings and statements written on the walls in Terry College's Business Learning Community are an example of...
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Applying the levels of organizational culture, the idea that you are respectful and even deferential to your professors when in class is an example of...
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What is UGA New Student Orientation a form of?
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From an organizational standpoint, the goal desired end result of socialization is organizational commitment.
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It would not be surprising to find a fully-developed and strategically-integrated HR program at a company in Growth Stage I.
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What is the process of analyzing information about specific job tasks in order to provide a more precise job description called?
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Dean Ayers is an example of external recruiting.
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The 360-degree feedback process is the appropriate tool for firms to make decisions on employment working conditions.
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Should former employees of UTI who wanted to work for the new contractor have a claim of illegal discrimination against BMW?
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An automobile manufacturer using Just In Time inventory management has significant exposure to liability if a hired truck driver causes an accident.
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What was the EEOC's theory of discrimination in the lawsuit against BMW regarding criminal background checks?
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What would BMW likely argue in defending the EEOC's discrimination lawsuit?
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Who do you believe prevailed in the EEOC's lawsuit against BMW over the use of criminal background checks?
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If I apply to be a server at a new Hooters restaurant and am not hired because of my gender, what protected class am I a member of?
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In the Hooters scenario, what claim might I have under Title VII of the Civil Rights Act?
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In the Hooters scenario, what defense is Hooters likely to assert regarding hiring practices?
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If I apply to work at Abercrombie & Fitch and am not hired based on my age, what claim might I have?
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Are you vulnerable to a claim of illegal discrimination under federal law if tests seem to turn away high percentages of applicants within a protected class?
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What type of claim for illegal discrimination should you be concerned about when testing applicants?
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The control cycle is a four-stage process that provides mechanisms to monitor the transformation process.
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What is the second stage of the control cycle?
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What was created to help businesses translate strategy into action by identifying critical measures?
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Costs of goods sold as a measurement of performance falls under which perspective of the balanced scorecard?
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What does the customer perspective of the balanced scorecard refer to?
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What is the first step involved in benchmarking?
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When Barcelona Restaurant Group chose metrics to follow, it was engaged in which phase of the control cycle?
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When Barcelona Restaurant Group chooses a specific target for food costs, it is engaged in which phase of the control cycle?
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The budgeting process involves allocating financial resources and measuring expected outcomes.
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When conducting secret shopper surveys at Barcelona Restaurant Group, which phase of the Control Cycle is involved?
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When Barcelona Restaurant Group has meetings to review food cost numbers, it is engaged in which phase of the Control Cycle?
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Zappos' adoption of Holocratic organizational structure is best described as what type of change?
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Describe the predominant form of change at Microsoft under Steve Ballmer.
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Describe the predominant form of change at Microsoft under Satya Nadella.
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Dissatisfaction provides the energy necessary for breaking organizational inertia.
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What is the Change Process intended to show or communicate?
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Which of the following helps change leaders build dissatisfaction?
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Study Notes
Organizational Structure Approaches
- Clan approach works well for smaller companies and creative products, unlike larger corporations with structured offerings.
- Mechanistic and bureaucratic organizations demonstrate high division of labor and specialization in job roles.
Organizational Structure Types
- Divisional structure organizes companies based on products, clientele (small, medium, large), or geography.
- Transition from divisional to functional structure focuses staff alignment around job functions rather than products.
- A matrix organizational structure excels in complex environments, while divisional structures emphasize accountability.
Corporate Culture and Change
- Microsoft's leadership under Nadella targets corporate culture changes as part of organizational transformation.
- Altering company culture is challenging, often requiring significant effort and time.
Levels of Organizational Culture
- Artifacts, beliefs, values, and assumptions constitute the levels of organizational culture, influencing behaviors and practices within companies.
- UGA New Student Orientation exemplifies socialization into organizational culture, aiming for commitment from new members.
Recruitment and Employment Issues
- Job analysis is essential for accurate job descriptions and identifying ideal candidates.
- Discrimination claims can arise from hiring practices, particularly regarding criminal background checks and gender-based hiring policies at establishments like Hooters.
- Title VII of the Civil Rights Act prohibits discrimination based on protected characteristics, such as gender or age.
Performance Measurement and Control
- The control cycle involves setting targets, identifying measures, measuring results, and taking corrective action to ensure output meets quality and quantity standards.
- The balanced scorecard connects strategic goals with operational actions using financial and customer perspectives to drive success.
Change Dynamics in Organizations
- Zappos employs a holocratic structure indicating a transformative, proactive, and planned change approach.
- Microsoft under Ballmer experienced incremental and often reactive change, while Nadella's approach represents transformative evolution.
- Blockbuster's response to Netflix showcases reactive and incremental changes, whereas Chipotle's aftermath of food safety issues exemplifies transformative and organic change.
Insights on Organizational Change
- Dissatisfaction propels change within organizations, necessitating greater motivation to overcome resistance to change.
- Leaders can foster dissatisfaction by highlighting performance gaps against competitors, setting the stage for change initiatives.
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Description
Test your knowledge on organizational structures and approaches with this flashcard quiz. Explore concepts like clan and mechanistic models, and understand their application in various company types. Ideal for students preparing for exams on business management.
