Organization Structures Final Exam

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What is a matrix organization according to Thompson and Strickland?

A structure with decentralized decision-making and budget control
A structure with one channel of command and one line of budget authority
A structure with multiple divisions and product lines
A structure with two channels of command, two lines of budget authority, and two sources of performance and reward (correct)

What is the product or market organization appropriate for?

Large corporations with many product lines in several related industries (correct)
Start-up companies with a single product line
Nonprofit organizations with diverse service offerings
Small corporations with few product lines

Which are the two major forms of communication as mentioned in the text?

Formal and informal communications
Verbal and nonverbal communications (correct)
Internal and external communications
Oral and written communications

What does nonverbal communication involve?

Conveying message through body language, time, space, touch, clothing, appearance, and aesthetic elements (A) Signup and view all the answers

What is the purpose of a matrix structure?

To keep employees in a central pool and allocate them to various projects in the firm (B) Signup and view all the answers

What are the characteristics of a product or market organization?

Operating by divisions and appropriate for a large corporation with many product lines (C) Signup and view all the answers

What does controlling refer to?

The process of ascertaining whether organizational objectives have been achieved (B) Signup and view all the answers

What are conceptual skills in the context of leadership?

The ability to think in abstract terms, to see how parts fit together to form the whole (B) Signup and view all the answers

What is the importance of controlling in a typical factory?

To help the company keep its overhead and other costs at expected levels (B) Signup and view all the answers

What are human skills in the context of leadership?

Ability of a leader to deal with people inside and outside the organization (C) Signup and view all the answers

What are the steps in the control process?

Establishing performance objectives and standards, measuring actual performance, comparing actual performance against objectives, taking corrective action as needed (A) Signup and view all the answers

What is technical skills in the context of leadership?

Specialized knowledge needed to perform a job (D) Signup and view all the answers

What is meant by total demand for a product or service in a given area?

Demand from potential customers in a given area (A) Signup and view all the answers

What is strategic control systems used for?

Determining what activities should be taken to achieve objectives better in the future (A) Signup and view all the answers

What factors must be used in selecting a target market according to the provided text?

The ability to satisfy profit objectives of the company (D) Signup and view all the answers

What is meant by establishing performance objectives and standards in controlling?

Establishing specific goals and criteria for measuring performance against those goals (B) Signup and view all the answers