16 Questions
What is a matrix organization according to Thompson and Strickland?
A structure with two channels of command, two lines of budget authority, and two sources of performance and reward
What is the product or market organization appropriate for?
Large corporations with many product lines in several related industries
Which are the two major forms of communication as mentioned in the text?
Verbal and nonverbal communications
What does nonverbal communication involve?
Conveying message through body language, time, space, touch, clothing, appearance, and aesthetic elements
What is the purpose of a matrix structure?
To keep employees in a central pool and allocate them to various projects in the firm
What are the characteristics of a product or market organization?
Operating by divisions and appropriate for a large corporation with many product lines
What does controlling refer to?
The process of ascertaining whether organizational objectives have been achieved
What are conceptual skills in the context of leadership?
The ability to think in abstract terms, to see how parts fit together to form the whole
What is the importance of controlling in a typical factory?
To help the company keep its overhead and other costs at expected levels
What are human skills in the context of leadership?
Ability of a leader to deal with people inside and outside the organization
What are the steps in the control process?
Establishing performance objectives and standards, measuring actual performance, comparing actual performance against objectives, taking corrective action as needed
What is technical skills in the context of leadership?
Specialized knowledge needed to perform a job
What is meant by total demand for a product or service in a given area?
Demand from potential customers in a given area
What is strategic control systems used for?
Determining what activities should be taken to achieve objectives better in the future
What factors must be used in selecting a target market according to the provided text?
The ability to satisfy profit objectives of the company
What is meant by establishing performance objectives and standards in controlling?
Establishing specific goals and criteria for measuring performance against those goals
Prepare for your final exam with this multiple choice/identification quiz on organization structures. Test your knowledge on the parts of an organization, including the matrix organization, as defined by Thompson, Strickland, and Higgins.
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