28 Questions
Which statement best describes the impact of automation on an inefficient operation?
Automation will worsen the inefficiency of the operation
What is the purpose of the BPM Lifecycle?
To monitor and improve business processes
Which process is part of the Core Processes in the BPM Lifecycle?
Process identification
Which action might lead to collusion and potential academic misconduct?
Uploading original work to file-sharing websites
Who owns the copyright on course materials developed by UNSW staff?
UNSW
What is the purpose of the Acknowledgement of Country in the video?
To recognize Aboriginal and Torres Strait Islander contributions to business practices
Which of the following is NOT a goal of this course?
To provide coding training.
What is Process Mining?
The evolution of BPM.
Which of the following is NOT an example of a common business process?
Product development
What is the purpose of Business Process Management (BPM)?
To streamline operations and drive continuous improvement within the organization.
What is Business Process Management (BPM)?
A systematic approach to improve business processes
What are the elements of a business process?
Events, activities, decision points, actors, physical objects, immaterial objects
What are the three dimensions of process performance?
Time, cost, quality
Why is Business Process Management (BPM) important?
To improve process performance
Which statement best describes the impact of automation on an inefficient operation?
Automation will worsen the inefficiency of the operation.
What is the purpose of Business Process Management (BPM)?
To improve the efficiency and effectiveness of business processes.
Which process is part of the Core Processes in the BPM Lifecycle?
Process implementation.
Which of the following actions is considered copyright infringement or academic misconduct?
Uploading original work to file-sharing websites
Who owns the copyright on course materials developed by UNSW staff?
UNSW
What is the purpose of the Acknowledgement of Country in the video?
To recognize the traditional custodians of the lands where UNSW campuses are located
Which one of these is NOT an element of a business process?
Outcome
What is the goal of Business Process Management (BPM)?
To increase efficiency and achieve better outcomes
Which of the following is NOT a dimension of process performance?
Customer satisfaction
What is the purpose of Business Process Management (BPM)?
To improve process performance
Which of the following is NOT a common business process?
Budgeting
What is the purpose of Process Mining?
To analyze, optimize, and automate business processes
Which statement best describes a business process?
A set of activities that create value for the customer
What is the role of Business Process Management (BPM)?
To streamline operations and drive continuous improvement
Test your knowledge on typical processes in organizations and their value propositions. Learn about order-to-cash, quote-to-order, procure-to-pay, application-to-approval, issue-to-resolution, and core and non-core processes. Understand the negative outcomes and how they can reduce value for customers.
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