Organization External Documents Quiz

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Questions and Answers

Which of the following documents is produced to provide a summary of financial information for a given year to stockholders?

  • Annual report (correct)
  • Letter granting or denying customer request
  • Thank you letter
  • Letter giving price for a product or service

If a customer requests credit for defective goods, which document would be used to communicate the company's decision?

  • Thank you letter
  • Annual report
  • Letter giving price for a product or service
  • Letter granting or denying customer request (correct)

Which document is used to express gratitude to individuals or entities that have assisted the company or its employees?

  • Annual report
  • Thank you letter (correct)
  • Letter giving price for a product or service
  • Letter granting or denying customer request

If a potential customer requests a quote for a specific product, fabrication, or service, which document would be used to provide the requested information?

<p>Letter giving price for a product or service (D)</p> Signup and view all the answers

Which document is typically sent to suppliers, customers, or other entities that have assisted the company or its employees, expressing gratitude for their support?

<p>Thank you letter (C)</p> Signup and view all the answers

Which type of letter can be categorized differently based on various criteria?

<p>Business letter (D)</p> Signup and view all the answers

In terms of size, a personal letter may be described as:

<p>Short and concise (A)</p> Signup and view all the answers

Which type of letter follows an officially recognized structure?

<p>Business letter (D)</p> Signup and view all the answers

Which method is commonly used in a business letter for communication?

<p>Persuasive and direct (A)</p> Signup and view all the answers

What is the primary nature of a business letter according to the text?

<p>Impersonal and universal (D)</p> Signup and view all the answers

Which type of letter generally cannot be easily categorized?

<p>Personal letter (A)</p> Signup and view all the answers

What attitude should be adopted when writing a business letter based on the text?

<p>&quot;You&quot; attitude (B)</p> Signup and view all the answers

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