Alpine Info Site Quiz

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Questions and Answers

When should an SMS be sent to Tod and Brandon regarding an inspection?

When there are any changes to Brandon's orders that coincide with an inspection on the same day. (correct)

When there's a change in start time of more than an hour.

When the inspection is scheduled on a different day than initially planned.

When an inspection is scheduled for the same day as another inspection.

What is the recommended procedure for handling client requests for start times that deviate from the norm?

If the requested start time is within 30 minutes of the normal time, it can be scheduled; otherwise, text the inspector. (correct)

Always adhere strictly to the scheduled start times.

Schedule any start time requested by the client without question.

Allow start times up to 15 mins different from normal, within standard business hours.

If a client requests a start time 45 minutes earlier than the standard time, what action should be taken?

Text the inspector to see if they can accommodate that. (correct)

Reschedule the inspection for the next day.

Inform the client that start times must always be on schedule.

Immediately schedule the new time as requested.

What is the primary objective when scheduling inspection start times?

To stick as closely as possible to the original schedule. (C) Signup and view all the answers

Under what circumstances is it acceptable to deviate from the standard scheduled start time without contacting the inspector?

If the new start time is not more than 30 minutes different to the scheduled time. (B) Signup and view all the answers

What should you state as the company name when asked?

Alpine Inspections (A) Signup and view all the answers

If you cannot schedule an inspection using the normal options, what action should be taken?

Call the LA (Listing Agent) (B) Signup and view all the answers

What additional information is required to schedule an inspection for a 'FSBO' property?

The seller's contact information (C) Signup and view all the answers

What is shared with Google when you use this site?

Information about your use of this site (D) Signup and view all the answers

What is the purpose of the cookies used by this site?

To deliver Google's services and analyze traffic on the site (A) Signup and view all the answers

A customer mentions a monthly promo code. What is the correct procedure for applying the discount?

Apply the $25 discount only if the customer provides the exact monthly promo code. (D) Signup and view all the answers

A customer is eligible for both a Repeat Customer discount and a Close the Deal discount. What discount should be applied?

Apply only the Repeat Customer discount. (D) Signup and view all the answers

When is a customer eligible for the $25 Repeat Customer discount?

If they have had a recent inspection within the last 90 days. (A) Signup and view all the answers

How is the Warranty Inspection discount correctly applied?

Select the ‘Warranty (one-year) Inspection’ type to automatically apply the $50 discount. (B) Signup and view all the answers

A customer has a $25 dollar discount applied to their account with the online scheduler, and also qualifies for the repeat customer discount, how much total discount should be applied?

$25 (D) Signup and view all the answers

What specific information should be included in the SMS sent to Tod regarding confirming pricing and scheduling?

Phase of inspection, property address, and caller's name and number. (C) Signup and view all the answers

Besides the caller's contact information, what property details are essential to send to Tod via SMS?

Square footage, year built, and property address. (C) Signup and view all the answers

If a previous inspection was done at the same property, what information should be sent to Tod via SMS?

The previous OID and property address. (C) Signup and view all the answers

What minimal information about the requested service needs to be included in the SMS to Tod?

The property address and the service requested. (C) Signup and view all the answers

Which of the following is NOT directly sent to Tod via SMS according to the content?

Phase of inspection needed. (D) Signup and view all the answers

Study Notes

Order Inspection Notifications

Notify Tod and Brandon via SMS of any inspection changes for Brandon's orders.
New: Include phase needed, property address, caller name & number, property sq ft, year built, foundation type, previous OID, and property services requested in SMS notifications to Tod.

Deviated Start Times

Adhere to scheduled start times whenever possible.
Schedule client requests within a 30-minute deviation from the usual start time.
For deviations exceeding 30 minutes, contact the inspector to confirm their availability.
If unable to schedule using the above options, call the LA.
If the property is FSBO (For Sale By Owner), seller information is needed to gain access from the seller.

Promotions and Discounts

Monthly Promotion: Do not proactively offer; add only if the caller mentions the current month's promo code (available HERE). Discount: $25. Note the actual promo code in the discount section.
Warranty Inspection Discount: A total discount of $50 is automatically applied to Warranty (one-year) Inspections. Do not add any additional discounts to this inspection type.
Repeat Customer: Discount of $25 for recent inspections (within 90 days).
Online Scheduler: This discount is automatically applied by the online scheduler. Do not add any additional discounts if chosen. Discount: $25.
Close the Deal: Do not apply this discount if other discounts have already been added. Discount: $25.

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Description

This quiz covers the procedures related to order inspections, including how to notify relevant personnel about inspection changes via SMS. It also outlines guidelines for managing start times and handling client requests effectively.