12 Questions
What is the purpose of the PD measurement in eyeglasses?
To ensure the prescription is set correctly in the lenses
What is a common feature of polarized lenses?
They improve vision clarity and contrast, and provide 100% UV protection
What type of lenses are used when there is an ADD power?
Multifocal lenses
What is the universal PD used for patients under 13 years old?
25
What does the abbreviation 'OD' stand for in the context of eye exams?
Oculus Dexter, meaning 'right eye' in Latin
What is the standard shipping time frame for orders?
3-5 business days
What should be included in the comments when solving a case?
All of the above, plus the cart ID
What should be done if a customer needs to make two orders for each eye?
Create a separate order for each eye
What is the category for canceling an order paid with PayPal?
Category: Order, Subcategory: Cancel
What should be done if a customer received an order and wants to return it?
Check the order through ASM to return it
What is the time frame for customers to return an order after receiving it?
30 days
What should be used if the patient doesn't have a PD because they didn't have previous orders?
The PD from the manual
Study Notes
Lenses and Prescriptions
- Color contact lenses always require a prescription.
- Sphere and axis are used for single-use lenses.
- ADD is used for multifocal lenses.
- Bifocals and trifocals are only available in-store.
- Polarized lenses provide clarity, contrast, and 100% UVA and UVB protection.
Astigmatism
- Astigmatism occurs when the cornea or lens inside the eye has mismatched curves, causing blurred vision at all distances.
PD (Pupillary Distance)
- PD is the distance between the center of the pupil and the bridge of the nose.
- PD is required for online eyeglasses orders to ensure correct prescription setup in lenses.
- Universal PD values:
- Under 13 years old: 25
- 13-17 years old: 28.5
- Over 17 years old: 31.5
Other Terms
- Nerve: unexplained
- ASM: unexplained
- SDS: unexplained
Serve Ticketing System
- Serve is a ticketing system for managing customer cases across various communication platforms.
- RX: Prescription
- SV: Single Vision
- CL Rx: Contact Lenses Eye Exam
- BC: Base Curve
- OD: Oculus Dexter (Right Eye)
- OS: Oculus Sinister (Left Eye)
Serving Customers
- Assign cases in the subchannel for the relevant website.
- Place Consignment notes on Resolution notes to solve a case.
- Standard shipping is free (3-5 business days), expedited shipping costs $11.95 (1-2 business days).
- Prescriptions on boxes are not accepted.
- Include consignment notes, store ref, and other relevant info in the comments.
Prescriptions and Orders
- Prescriptions should have a doctor's signature and expiration date.
- For external doctor prescriptions, select "Has doctor?" and save the image of the Rx.
- Leave the cart ID in Serve notes for the next agent to complete the order.
- Partly cancel an order by selecting "cancel consignment" and specifying the unwanted item.
- Place separate orders for each family member.
- Contact lens prescriptions are applicable for eye exams using the Eye Care Club.
Test your knowledge of different types of lenses, including color contact lenses, bifocals, and trifocals, as well as astigmatism and its effects on vision.
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