Podcast
Questions and Answers
Which of the following best describes the role of resources in a business process?
Which of the following best describes the role of resources in a business process?
- They are the overarching goals of the process.
- They refer only to technological tools used in automation.
- They are exclusively human tasks within the process.
- They include both items and activities necessary to complete a function. (correct)
What aspect of operations management is primarily focused on improving internal processes?
What aspect of operations management is primarily focused on improving internal processes?
- Value chain efficiency assessment (correct)
- Stakeholder engagement framework
- Annual financial performance review
- Inbound logistics innovation strategy
Which process improvement technique focuses on eliminating waste and enhancing value?
Which process improvement technique focuses on eliminating waste and enhancing value?
- Lean methodology (correct)
- Waterfall model
- Six Sigma implementation
- Agile development
In what way can information systems negatively impact a process?
In what way can information systems negatively impact a process?
Which of the following roles within a business process is performed by an actor?
Which of the following roles within a business process is performed by an actor?
What is the primary distinction between effectiveness and efficiency in organizational processes?
What is the primary distinction between effectiveness and efficiency in organizational processes?
Which of the following best defines inbound logistics processes?
Which of the following best defines inbound logistics processes?
Which process is classified as an operational process in a manufacturing organization?
Which process is classified as an operational process in a manufacturing organization?
What role do operational processes play in outbound logistics?
What role do operational processes play in outbound logistics?
Which of the following activities is an example of a support activity as per the value chain concept?
Which of the following activities is an example of a support activity as per the value chain concept?
Which statement accurately reflects the role of information systems in business processes?
Which statement accurately reflects the role of information systems in business processes?
In the context of process improvement techniques, what is typically a focus for inbound logistics?
In the context of process improvement techniques, what is typically a focus for inbound logistics?
What is the primary goal of Six Sigma in process management?
What is the primary goal of Six Sigma in process management?
Which diagram represents the current state of a process in process improvement?
Which diagram represents the current state of a process in process improvement?
What is a common consequence of having information silos in an organization?
What is a common consequence of having information silos in an organization?
Which process improvement technique is characterized by a focus on minimizing process variability?
Which process improvement technique is characterized by a focus on minimizing process variability?
What is a potential ethical issue raised by implementing a vehicle tracking system?
What is a potential ethical issue raised by implementing a vehicle tracking system?
What is the main consideration when analyzing whether process improvements are worth the cost?
What is the main consideration when analyzing whether process improvements are worth the cost?
Which of the following is NOT a reason for the existence of information silos?
Which of the following is NOT a reason for the existence of information silos?
How do process teams utilize BPMN in the context of process improvement?
How do process teams utilize BPMN in the context of process improvement?
What is a characteristic outcome of effective process improvement principles?
What is a characteristic outcome of effective process improvement principles?
Which of the following techniques is most likely to reduce waste in business processes?
Which of the following techniques is most likely to reduce waste in business processes?
Flashcards
Business Process Objective
Business Process Objective
A desired outcome or goal an organization seeks to achieve.
Effectiveness
Effectiveness
Doing the right things to achieve a goal.
Efficiency
Efficiency
Doing things correctly and with the least resources.
Inbound Logistics
Inbound Logistics
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Operations Process
Operations Process
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Outbound Logistics
Outbound Logistics
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Value Chain
Value Chain
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Business Process
Business Process
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Activities
Activities
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Resources
Resources
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Actors
Actors
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Role
Role
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Six Sigma
Six Sigma
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Process improvement
Process improvement
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BPMN
BPMN
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As-is diagram
As-is diagram
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Ought-to-be diagram
Ought-to-be diagram
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Information silos
Information silos
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Data control
Data control
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Process Teams
Process Teams
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Process Management Principles
Process Management Principles
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Vehicle Tracking system
Vehicle Tracking system
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Study Notes
Accounting, Finance, and Information Systems
- Course title: Organization and Information System
- Instructors: Prof. Diego Campagnolo & Prof. Massimiliano Oleotto
- Course year: 2024-2025
Operational Processes and Information Systems
- Chapter 5
- Focuses on using information systems (IS) to improve processes
Learning Objectives
- Q1: Characteristics of processes in organizations
- Q2: Examples of common business processes
- Q3: How management improves processes
- Q4: How IS can improve processes
- Q5: How process management principles improve processes
- Q6: Method process teams use to diagram process improvement
- Q7: How an IS can hinder a process
What Are the Important Characteristics of Processes in Organizations?
- Business Process: Sequence of activities to achieve a function
- Activities: Tasks within a business process
- Resources: Items needed for accomplishing an activity
- Actors: Human or computer resources involved
- Role: Subset of activities performed by a particular actor
What Is a Business Process?
- Sequence of activities to accomplish a function
- Activities are tasks within a business process
- Example: Booking a flight online (Detailed steps are outlined)
- Documentation: Business Process Model and Notation (BPMN) and Global standard for documentation
- Roles and Actors
- Swimlanes (Visual representation)
Documenting Business Processes using BPMN
- Illustration of a Drive-Thru Process (diagram and symbols explained)
Examples of Processes
- Five processes, resources, actors, and roles at a pizza shop (diagram provided)
Recruitment process - example
- Diagram of the recruitment process, showing decisions, and steps (flowchart style)
Customer order - example
- Diagram of a customer order process (flowchart style)
Characteristics of Processes
- Stability of flow
- Scope
- Objectives
- Location in Value Chain
Structured and Dynamic Processes Vary
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Structured Processes: Formally defined, fixed activity flow
-
Examples in the slides include procurement, sales, fast food restaurant processes like scheduling, revenue, etc.
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Dynamic Processes: Informal, rapid change, and adaptative.
-
Examples on slides include collaboration, social media, landscaping community, and hiring business processes.
Scope of Processes
- Three types: operational, managerial, and strategic
- Operational: common, routine, daily tasks, often utilizing computers
- Managerial: resource allocation, often involve more people
- Strategic: organization-wide, long-term decisions
Objectives of Processes
- Objective Category: Efficiency (more output, less input) and effectiveness (organizational goals)
- Example at Pizza Shop: Baking using less energy or making better-tasting pizzas
What Are Examples of Common Business Processes?
- Categorized in the Value Chain:
- Inbound Logistics
- Operations
- Outbound Logistics
- Sales and marketing
- Customer service
- Table illustrating Primary Activities and Support Activities in the Value Chain (slide details the table)
How Can Management Improve Processes through Measures?
- Managers must specify and communicate appropriate measures for each objective.
- Measures should be reasonable, accurate, exact, precise, and consistent.
How Can Information Systems Be Used to Improve Processes?
- Improve activities
- Improve data flow
- Improve control of activities (through control limits)
- Use automation (replacing human tasks with technology)
- Improve procedures (constant refinement due to technological advancements) Specific examples from the slides for improving the pizza shop/health clinic processes are provided.
How Can Process Management Principles Improve Processes?
- Examples include: Systems engineering, workflow management, Business Process Modeling, and Six Sigma.
- Six Sigma: Removing defects, minimizing variations, and striving toward 99.99966% defect-free output
- Improvement Category: Includes specific examples for improving processes like improving activity, removing unproductive resources, etc.
How Do Process Teams Diagram Process Improvement?
- BPMN, As-is diagrams and Ought-to-be diagrams
- Examples of objectives and measures (table)
How Can IS Hinder a Process?
- Information silos: Data isolated in different functional information systems making it difficult to share.
- Reasons for existence of information silos: separate databases, data control, sensitive data, quick purchasing of departmental systems.
Ethical Considerations
- Vehicle tracking system (Process Improvement or Privacy Problem?)
Applying Process Characteristics
- How to apply techniques to improve processes
- Consider the importance of processes objectives
- Standardize structured processes
- Keep dynamic processes fluid
- Don't confuse processes and information systems
- Ensure processes work together
Three Questions
-
How can managers improve processes?
-
How can IS be applied to improve processes?
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How can process management techniques lead to process improvement?
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Description
Test your knowledge on the essential concepts of operations management, including roles of resources, process improvement techniques, and the impact of information systems on business processes. This quiz covers various aspects of both operational and support activities in the context of logistics and manufacturing.
