Questions and Answers
The economic slowdown has had more of an effect on the sector when compared to the sector.
manufacturing, service
By providing needed goods and services to developing markets, a company will experience what?
growth
Using factors like land, labor, and capital to create goods and services is referred to as:
production
Converting and transforming resources into goods and services in business is referred to as:
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The goal of operations management in service industries is customer satisfaction.
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Which sector has suffered less from the economic slowdown than the manufacturing sector?
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Developing countries are providing new markets for companies that can provide them with needed:
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_____ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.
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A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of:
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When providing a service, the goal of _____ is to create a good experience for the customer.
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A key to company growth is providing goods and services to developing _____
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The type of production that puts components together is referred to as a(n) _____ process.
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Select outputs of the production process: goods or _____
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True or false: CAM is the computer-aided process used to design products.
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What process requires long production runs that turn out finished goods over time?
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What is the acronym used for the system of production that uses computers to control the manufacturing process?
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Select all that apply. Which of the following are uses of robots in service industries today?
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Tailoring products to meet the needs of individual customers is referred to as mass _____
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Which production system tailors products to meet the needs of large numbers of individual customers?
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True or false: ISO is a governmental body.
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What strategy focuses on a company deciding where to locate its operations?
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The task of _____ involves the buying of all materials needed by the organization; also called procurement.
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The physical arrangement of resources in the production process refers to:
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Which term describes the act of buying all materials needed by the organization?
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True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.
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Study Notes
Operations Management Overview
- Economic slowdowns impact the manufacturing sector more significantly than the service sector.
- Operations management focuses on converting resources into goods and services and achieving customer satisfaction.
- The goal is to provide the right products to developing markets, which promotes business growth.
Production Factors and Processes
- Production involves utilizing land, labor, and capital to create goods and services.
- Operations management is specialized in transforming resources into outputs: goods, services, and ideas.
- Form utility is created when producers add value during the production process.
Types of Production
- Assembly Process: Focuses on combining components.
- Continuous Process: Involves long runs of production output.
- Intermittent Process: Short runs with frequent changes in production.
Manufacturing Techniques
- Mass production emphasizes producing a limited variety of products at low cost.
- Flexible manufacturing employs machines that can perform multiple tasks, accommodating a wider range of products.
- Lean manufacturing seeks to minimize resource and time usage while maximizing efficiency.
Technology and Automation in Production
- Computer-Aided Manufacturing (CAM) automates control of manufacturing processes.
- Robots are becoming increasingly used in both service and manufacturing sectors.
- Sensors in manufacturing aid in controlling processes and ensuring quality.
Facility and Operations Planning
- Key aspects of operations management involve facility location, layout, and inventory control.
- Just-in-Time (JIT) inventory minimizes on-site stock, reducing waste and costs.
- MRP (Materials Requirement Planning) uses sales forecasts to ensure material availability.
Quality Management
- The Malcolm Baldrige National Quality Award provides a benchmark for organizational quality.
- ISO (International Organization for Standardization) is a global federation developing quality standards, although it is not a governmental organization.
- Quality in operations management includes consistently meeting customer expectations and reducing errors.
Strategic Management Considerations
- Facility location decisions affect cost efficiency, buyer proximity, and resource access.
- Outsourcing and utilizing internet-focused strategies are growing trends for operations management in a competitive market.
- Career opportunities in operations management are expanding as companies adapt to global market demands.
Future Trends
- Skills in trend analysis and automation are valuable for future operations management roles.
- Maintaining operational efficiency in competitive landscapes is key to business sustainability.
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Description
Explore the fundamentals of operations management, focusing on how economic factors impact production in various sectors. This quiz covers production processes, types of production, and techniques for efficient manufacturing. Perfect for those looking to understand the mechanics behind resource conversion into goods and services.
