Opening a Claim in Insurance Procedure

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Questions and Answers

What is the first step after a client signs up with us and provides information about their accident?

Send a letter of representation

Get a claim number

Enter the client's information into CasePeer and call each car insurance company (correct)

Talk to the adjuster

Why do we open a claim with the other driver's car insurance company?

To pursue compensation for medical expenses and car repairs (correct)

To pay for the client's rental car

To avoid liability

To confirm the accident happened

What does the claim number represent?

A unique reference number for the insurance company (correct)

The number of claims filed in a day

The cost of the damages

The number of adjusters assigned to the claim

What document signed by the client allows us to represent them?

Designation of Legal Representation Signup and view all the answers

Why do we open a claim with our client's insurance company even if the accident was not their fault?

To use MedPay or UM/UIM coverage if needed Signup and view all the answers

What is the purpose of sending a letter of representation?

To confirm in writing that we represent the client Signup and view all the answers

Who is responsible for handling the claims at the insurance company?

The adjuster Signup and view all the answers

What information is obtained after calling the insurance company to open a claim?

Claim number and adjuster contact info Signup and view all the answers

Which type of claim is opened for vehicle damage?

Property Damage (PD) claim Signup and view all the answers

What is MedPay used for?

Paying for immediate medical bills Signup and view all the answers

How is the claim number used in communication with the insurance company?

To help identify the accident claim Signup and view all the answers

Why do we need to send the Designation of Legal Representation to the insurance company?

To show proof that the client authorizes us to represent them Signup and view all the answers

What are the two types of claims we open after an accident?

Bodily Injury (BI) and Property Damage (PD) Signup and view all the answers

Who assigns an adjuster to handle the insurance claim?

The insurance company Signup and view all the answers

What is the main purpose of communicating with the adjuster?

To negotiate a settlement for the damages Signup and view all the answers

Study Notes

Opening a Claim

Entering client information into CasePeer and calling both client and defendant car insurance companies is the first step after a client signs up.
Claims are opened with both the client and defendant’s car insurance companies to ensure all necessary coverages are utilized and to pursue compensation for damages.
The claim number serves as a unique reference identifier for the insurance company.
The Designation of Legal Representation is the document signed by the client authorizing the law firm to represent them.

Claim Types

Bodily Injury (BI) claims cover injuries sustained by the client.
Property Damage (PD) claims cover vehicle damages.
MedPay coverage can pay for immediate medical bills.
UM/UIM coverage can apply when the defendant's insurance is insufficient.

Communication with the Insurance Company

The insurance company assigns an adjuster who handles claims and determines settlement amounts.
The claim number is paramount in identifying the claim with the insurance company.
The main purpose of communicating with the adjuster is to negotiate a favorable settlement for all damages.

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Description

This quiz covers the essential steps for opening a claim in a car insurance context, including entering client information, categorizing claim types, and communicating with insurance representatives. Understand the different types of claims, such as Bodily Injury and Property Damage, and the importance of the Designation of Legal Representation. Test your knowledge on the procedures to ensure effective handling of insurance claims.