OOP Concepts in Java
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Questions and Answers

What is the primary purpose of encapsulation in object-oriented programming?

  • To focus on essential features and hide non-essential details
  • To hide implementation details and show only necessary information to the outside world (correct)
  • To show all implementation details to the outside world
  • To create a new class based on an existing class
  • What is the term for an instance of a class?

  • Method
  • Class
  • Property
  • Object (correct)
  • What is the term for creating a new class based on an existing class?

  • Abstraction
  • Encapsulation
  • Inheritance (correct)
  • Polymorphism
  • What is the term for multiple methods with the same name but different parameters?

    <p>Method Overloading</p> Signup and view all the answers

    What is the term for a class containing objects of other classes?

    <p>Composition</p> Signup and view all the answers

    What is the term for assigning a subclass object to a superclass reference variable?

    <p>Upcasting</p> Signup and view all the answers

    What is the first step in problem-solving in customer service?

    <p>Identify the problem</p> Signup and view all the answers

    What is an important aspect of effective communication in customer service?

    <p>Maintaining a positive and professional demeanor</p> Signup and view all the answers

    What should you do after offering a solution to a customer's problem?

    <p>Implement the solution and follow up with the customer</p> Signup and view all the answers

    Why is active listening important in customer service?

    <p>To understand the customer's concerns and ask clarifying questions</p> Signup and view all the answers

    What should you do when communicating with customers who have disabilities or language barriers?

    <p>Adjust your communication style to meet their needs</p> Signup and view all the answers

    Why is verifying understanding important in customer service?

    <p>To ensure the customer understands the solution or information</p> Signup and view all the answers

    Study Notes

    Object-Oriented Programming (OOP) in Java

    Key Concepts

    • Encapsulation: Hiding implementation details and showing only necessary information to the outside world.
    • Abstraction: Focusing on essential features and hiding non-essential details.
    • Inheritance: Creating a new class based on an existing class.
    • Polymorphism: Objects of different classes responding to the same method call.

    Classes and Objects

    • A class is a blueprint or template for creating objects.
    • An object is an instance of a class.
    • A class defines properties (data) and methods (functions).

    Inheritance

    • Superclass (or parent class): The class from which another class inherits.
    • Subclass (or child class): The class that inherits from another class.
    • Extends keyword: Used to indicate inheritance.
    • Single inheritance: A class can only inherit from one superclass.
    • Multilevel inheritance: A class can inherit from a subclass that itself inherits from another class.

    Polymorphism

    • Method Overloading: Multiple methods with the same name but different parameters.
    • Method Overriding: A subclass provides a different implementation of a method already defined in its superclass.
    • Upcasting: Assigning a subclass object to a superclass reference variable.
    • Downcasting: Assigning a superclass object to a subclass reference variable.

    Other OOP Concepts

    • Composition: A class containing objects of other classes.
    • Interface: A abstract class that defines a contract for other classes to implement.
    • Abstract class: A class that cannot be instantiated and is used as a base class for other classes.
    • Packages: A way to group related classes and interfaces together.

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