Podcast
Questions and Answers
What is onshore outsourcing?
What is onshore outsourcing?
Onshore outsourcing is contracting firms or freelancers based in the same country as the business.
List two advantages of onshore outsourcing.
List two advantages of onshore outsourcing.
Advantages include ease of communication and local connections.
Why might language fluency be important in onshore outsourcing?
Why might language fluency be important in onshore outsourcing?
Language fluency is important because it enhances communication in roles like sales, customer support, and marketing.
What challenge does offshore outsourcing present related to time zones?
What challenge does offshore outsourcing present related to time zones?
How does onshore outsourcing improve control and reliability for a business?
How does onshore outsourcing improve control and reliability for a business?
In what situations might onshore outsourcing be more cost-effective than offshore outsourcing?
In what situations might onshore outsourcing be more cost-effective than offshore outsourcing?
What role do local connections play in onshore outsourcing?
What role do local connections play in onshore outsourcing?
Why is responsiveness a critical factor in outsourcing decisions?
Why is responsiveness a critical factor in outsourcing decisions?
What are some challenges posed by geographical distance in outsourcing?
What are some challenges posed by geographical distance in outsourcing?
How can cultural differences affect communication between onshore and offshore businesses?
How can cultural differences affect communication between onshore and offshore businesses?
What specific advantage does outsourcing locally provide regarding skill sets?
What specific advantage does outsourcing locally provide regarding skill sets?
In what way can input from specialist companies enhance outsourcing results?
In what way can input from specialist companies enhance outsourcing results?
What is a potential downside of outsourced suppliers working in different time zones?
What is a potential downside of outsourced suppliers working in different time zones?
Why might offshore suppliers not align with onshore business holidays?
Why might offshore suppliers not align with onshore business holidays?
How could differing attitudes towards feedback impact outsourcing relationships?
How could differing attitudes towards feedback impact outsourcing relationships?
What are the implications of working with professionals who have similar-sounding qualifications from abroad?
What are the implications of working with professionals who have similar-sounding qualifications from abroad?
What is the primary goal of sourcing in a supply chain?
What is the primary goal of sourcing in a supply chain?
How does outsourcing potentially increase the supply chain surplus?
How does outsourcing potentially increase the supply chain surplus?
What are two factors that should be considered when selecting a supplier?
What are two factors that should be considered when selecting a supplier?
Why is design collaboration important in sourcing decisions?
Why is design collaboration important in sourcing decisions?
What represents a significant portion of sales for major manufacturers?
What represents a significant portion of sales for major manufacturers?
List one risk associated with using a third-party logistics provider.
List one risk associated with using a third-party logistics provider.
How can auctions impact supplier selection?
How can auctions impact supplier selection?
What are the potential consequences for a company if labor injustices are revealed in its supply chain?
What are the potential consequences for a company if labor injustices are revealed in its supply chain?
Why is job creation considered a benefit for companies producing locally?
Why is job creation considered a benefit for companies producing locally?
What should a supplier contract be designed to achieve?
What should a supplier contract be designed to achieve?
What is one key challenge associated with tracking outsourced work?
What is one key challenge associated with tracking outsourced work?
What is the significance of analyzing spending across suppliers?
What is the significance of analyzing spending across suppliers?
What is nearshore outsourcing and why is it beneficial?
What is nearshore outsourcing and why is it beneficial?
What factor can influence the growth of surplus by a third party in terms of uncertainty?
What factor can influence the growth of surplus by a third party in terms of uncertainty?
How can workflow management software assist in contractor management?
How can workflow management software assist in contractor management?
What key factor should you ensure when outsourcing customer service or marketing?
What key factor should you ensure when outsourcing customer service or marketing?
Why is respecting intellectual property important when outsourcing?
Why is respecting intellectual property important when outsourcing?
What is a potential downside of offshore outsourcing regarding costs?
What is a potential downside of offshore outsourcing regarding costs?
How does political and financial stability affect outsourcing decisions?
How does political and financial stability affect outsourcing decisions?
What advantage does marketing yourself as 100% local provide?
What advantage does marketing yourself as 100% local provide?
What should you consider when choosing an outsourcing partner regarding their understanding of your market?
What should you consider when choosing an outsourcing partner regarding their understanding of your market?
Why might onshore outsourcing sometimes be preferred despite higher costs?
Why might onshore outsourcing sometimes be preferred despite higher costs?
What is a drawback of constantly changing suppliers in outsourcing?
What is a drawback of constantly changing suppliers in outsourcing?
What makes second-price auctions particularly vulnerable to collusion among bidders?
What makes second-price auctions particularly vulnerable to collusion among bidders?
What is the primary goal of each negotiating party in a negotiation?
What is the primary goal of each negotiating party in a negotiation?
Name one type of contract that can help share the buyer's demand uncertainty with the supplier.
Name one type of contract that can help share the buyer's demand uncertainty with the supplier.
How do holding-cost subsidies in buyback contracts benefit manufacturers?
How do holding-cost subsidies in buyback contracts benefit manufacturers?
What is the potential downside of revenue-sharing contracts in a supply chain?
What is the potential downside of revenue-sharing contracts in a supply chain?
What advantage does a quantity flexibility contract offer to buyers?
What advantage does a quantity flexibility contract offer to buyers?
What can differences in costs at the buyer and supplier lead to?
What can differences in costs at the buyer and supplier lead to?
What is the purpose of a two-part tariff in a supply chain?
What is the purpose of a two-part tariff in a supply chain?
What is the main advantage of shared-savings contracts?
What is the main advantage of shared-savings contracts?
What percentage of a manufacturer's spending typically comes from procurement?
What percentage of a manufacturer's spending typically comes from procurement?
What are the key focuses of the procurement process for direct vs indirect materials?
What are the key focuses of the procurement process for direct vs indirect materials?
What is a tailored sourcing portfolio?
What is a tailored sourcing portfolio?
What are two major risks associated with sourcing?
What are two major risks associated with sourcing?
What role do multifunction teams play in sourcing decisions?
What role do multifunction teams play in sourcing decisions?
What is the primary benefit of onshoring in outsourcing strategies?
What is the primary benefit of onshoring in outsourcing strategies?
Flashcards
Sourcing
Sourcing
The process of obtaining goods and services from external sources.
Outsourcing
Outsourcing
When a company hires another company to perform a business process that they would normally do themselves. This can include manufacturing, logistics, or even IT.
Offshoring
Offshoring
Moving part of a company's operations to another country, often for lower labor costs.
Supplier Scoring and Assessment
Supplier Scoring and Assessment
A method for evaluating a supplier's performance based on their impact on the overall cost of the supply chain.
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Supplier Selection
Supplier Selection
The process of selecting the best supplier for a specific need. It involves evaluating multiple factors such as cost, quality, and reliability.
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Design Collaboration
Design Collaboration
The involvement of suppliers in the design phase of a product. This can result in products that are easier and cheaper to manufacture and distribute.
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Procurement
Procurement
The process of placing orders with suppliers and receiving the ordered products. It aims for timely delivery at the lowest possible cost.
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Sourcing Planning and Analysis
Sourcing Planning and Analysis
The analysis of spending data across different suppliers and product categories to identify opportunities for cost savings.
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Cost of Goods Sold (COGS)
Cost of Goods Sold (COGS)
A key financial metric that represents the direct costs of production, including raw materials and manufacturing labor. This is typically a significant portion of a company's sales.
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Third-Party Logistics (3PL)
Third-Party Logistics (3PL)
A third party logistics provider that takes on some or all of the logistics functions related to the flow of products, information, and funds.
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Onshore outsourcing
Onshore outsourcing
Contracting with firms or freelancers within the same country for specific tasks or services.
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Offshore outsourcing
Offshore outsourcing
Outsourcing specific business functions to companies or individuals based in a different country.
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Language Fluency
Language Fluency
A key advantage of onshore outsourcing, ensuring contractors understand the language, culture, and nuances of the target market.
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Local Connections
Local Connections
Local connections can be crucial for tasks like PR, where having established relationships with media outlets is essential.
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Time Zones
Time Zones
Time zone differences can impact communication and responsiveness, especially in urgent situations.
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Faster Response Times
Faster Response Times
Onshore outsourcing usually leads to faster response times and better handling of urgent situations.
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Quality Control
Quality Control
Onshore outsourcing makes it easier to manage quality control and address issues promptly.
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Collaboration Effectiveness
Collaboration Effectiveness
Onshore outsourcing can improve the overall effectiveness of collaborations, reducing communication barriers and misinterpretations.
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Understanding your Market
Understanding your Market
Understanding a customer's needs and cultural context is vital for successful outsourcing, especially when working with foreign companies.
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Intellectual Property Protection
Intellectual Property Protection
Companies offering outsourcing services may have varying levels of respect for intellectual property. Protect your unique ideas and avoid potential lawsuits.
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Onshore vs. Offshore Costs
Onshore vs. Offshore Costs
While lower costs may be attractive, consider hidden costs like communication, cultural differences, and travel when outsourcing.
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Political and Financial Stability
Political and Financial Stability
Political instability or economic turmoil in a country can disrupt your outsourcing operations. Partner with stable businesses.
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Marketing Advantages of Local Sourcing
Marketing Advantages of Local Sourcing
A company that is 100% local can build trust and familiarity with customers. This can be a marketing differentiator.
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Cultural Differences
Cultural Differences
Differences in customs, traditions, and ways of doing business between different countries.
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Challenges of Offshoring
Challenges of Offshoring
Potential issues that arise when working with international suppliers, including those related to communication, logistics, and time zones.
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Open Communication
Open Communication
Involves getting feedback and suggestions from suppliers to improve products or processes. It encourages a collaborative approach to business.
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Supplier Onboarding
Supplier Onboarding
The process of getting new suppliers ready to work with your company, including training and providing information about your expectations.
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Input from Specialist Companies
Input from Specialist Companies
When a company works with specialists to enhance efficiency and improve results, potentially reducing errors and rework.
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Maintaining Quality Across Borders
Maintaining Quality Across Borders
Maintaining consistent quality in a product involves ensuring that suppliers adhere to the same standards regardless of their location.
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Trusting Offshore Suppliers
Trusting Offshore Suppliers
Trusting suppliers to meet your expectations and deliver what they promise, even when you're not physically present.
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Nearshore outsourcing
Nearshore outsourcing
A business practice where a company chooses to have tasks completed by companies in neighboring countries, often due to geographical proximity, cultural similarities, and language accessibility. This allows for easier communication and travel.
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Workflow management software
Workflow management software
Software that enables real-time communication, task tracking, and process monitoring between a business and its contractors, helping to ensure a clear view of the outsourced work.
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Reputational damage due to unethical labor practices
Reputational damage due to unethical labor practices
The potential negative consequences for a company's reputation if unethical labor practices are uncovered in their supply chain, leading to consumer boycotts and reputational damage.
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Job creation and local goodwill
Job creation and local goodwill
The positive impact on a company's image and the local economy when it creates jobs within its own country, attracting consumers who value local production.
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Collusion among bidders
Collusion among bidders
A situation where bidders secretly cooperate to manipulate auction results, often by agreeing to lower bids or set a minimum price. This is illegal and can harm the competitive process.
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Second-Price Auctions
Second-Price Auctions
A type of auction where the highest bidder wins but pays the second-highest bid. This format is more vulnerable to collusion because bidders know the price they'll pay.
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Bargaining Surplus
Bargaining Surplus
In a negotiation, the difference between what the buyer is willing to pay and what the seller is willing to accept, representing potential gains for both.
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Buyback Contract
Buyback Contract
A contract where the buyer can return unsold inventory to the supplier at a pre-agreed price, typically lower than the initial purchase price. This helps the buyer manage demand uncertainty and the supplier share the risk of unsold goods.
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Revenue-Sharing Contract
Revenue-Sharing Contract
A contract where the supplier charges a lower wholesale price but shares a portion of the retailer's revenue. This aims to align incentives by rewarding both parties for higher sales.
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Quantity Flexibility Contract
Quantity Flexibility Contract
A contract that allows the buyer to adjust their order quantity within limits after observing actual demand. This helps manage demand fluctuations and create a better match between supply and demand.
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Quantity Discount Contract
Quantity Discount Contract
A contract where the supplier offers a discounted price for larger order quantities, encouraging the buyer to purchase more and potentially reduce total supply chain costs. However, this can lead to information distortion and order batching.
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Shared-Savings Contract
Shared-Savings Contract
A contractual agreement where the supplier receives a percentage of the cost savings achieved through performance improvement efforts. This aligns incentives by rewarding the supplier for their contribution to cost reduction.
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Nearshoring
Nearshoring
A sourcing strategy where a company acquires goods from suppliers located in a nearby country. This can offer advantages similar to onshoring while also allowing access to a larger pool of potential providers.
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Procurement Process
Procurement Process
The process of selecting and managing external suppliers to provide goods or services. This involves identifying potential suppliers, evaluating their capabilities, negotiating contracts, and managing the ongoing relationship.
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Tailored Sourcing
Tailored Sourcing
A sourcing strategy that involves tailoring the supplier portfolio to best match the specific needs of each product or market. This allows for optimizing sourcing decisions based on factors like cost, responsiveness, and risk.
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Risk Management in Sourcing
Risk Management in Sourcing
Identifying and assessing potential risks associated with sourcing decisions. This includes considering factors like supply chain disruptions, price fluctuations, quality issues, and geopolitical instability.
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Supply Chain Management
- Sourcing: The business processes needed to purchase goods and services. This includes outsourcing and offshoring.
- Outsourcing Questions:
- Will a third-party increase supply chain surplus compared to in-house performance?
- How much of the increased surplus does the company keep?
- How much does risk increase when outsourcing?
- Supplier Scoring and Assessment: Supplier performance should be evaluated based on total cost impact, not just purchase price. Other factors influence total cost.
- Supplier Selection: Identify suitable suppliers, develop contracts that ensure supply chain performance, and increase profits for both buyer and supplier.
- Design Collaboration: Suppliers should be involved in product design early; around 80% of a product's cost is set during design.
- Procurement: Suppliers respond to buyer orders, aiming for timely delivery at the lowest possible cost overall.
- Sourcing Planning and Analysis: Analyze spending across different suppliers and components. Identify areas to decrease total cost.
- Cost of Goods Sold (COGS): A significant portion of sales (over 50% in major manufacturers). Purchased parts represent a larger fraction of COGS currently than in the past, with companies reducing vertical integration and outsourcing.
- Benefits of Effective Sourcing: Better economies of scale, more efficient procurement, design collaboration that improves product manufacturability and distribution, and the sharing of risk through supplier contracts.
- Factors Influencing Surplus Growth by a Third Party: Increased surplus is difficult with large scale, variable requirements, or firm-specific assets.
- Risks of Using a Third Party: Problems with processes, inaccurate cost coordination estimates, reduced supplier/customer contact, loss of internal capabilities, leakage of data/information, ineffective contracts, lack of supply chain visibility, and negative impact on reputation.
- Third- and Fourth-Party Logistics Providers (3PL and 4PL): 3PLs perform one or more logistics activities (information flow, product flow, financial flow.) 4PLs design, build, and maintain the entire supply chain process.
- Supplier Selection: Supplier selection can be achieved through competitive bidding, reverse auctions, or direct negotiation.
- Auctions: Include sealed-bid first-price auctions, English auctions, Dutch auctions, and second-price (Vickery) auctions.
- Auction Performance Factors: Supplier cost structure type (private or affected by common factors). Are suppliers symmetric or asymmetric (similar ex ante costs). Can suppliers adequately estimate their costs? Does the buyer have a maximum price in mind?
- Supplier Negotiation Principles: The difference between buyer and seller values comprises the bargaining surplus to be used in negotiation. Each party aims to capture the most surplus, seeking fair division.
- Contracts (Product Availability/Supply Chain Performance): Contracts are crucial for ensuring performance in specific areas, such as supplier performance or coordinating supply chain operations. Contracts can include buyback/return clauses, revenue sharing, and quantity flexibility.
Contracts
- Buyback Contracts: Allow retailers to return unsold inventory up to a specified amount. Manufacturers determine wholesale, buyback price, and salvage price per unit of returned item.
- Buyback Strategy - Holding Cost Subsidies: Manufacturers pay retailers to retain inventory over a specified time frame. This encourages retailers to order more and align with manufacturer needs.
- Buyback Contracts - Price support: Manufacturers share risk of obsolete products, guaranteeing lower prices for existing stock.
- Revenue-Sharing Contracts: Manufacturer and retailer/seller share a percentage of the retailer's revenue. This helps improve profitability for both parties.
- Quantity Flexibility Contracts: Buyers can adjust order quantities after observing demand. This provides more flexible supply chains, higher overall profits, and lowered information distortion.
- Contracts to Coordinate Supply Chain Costs: Quantity discounts encourage buyers to purchase more, potentially reducing overall supply chain cost.
- Contracts to Increase Agent Effort: Two-part tariffs incentivize suppliers to perform at the level desired and appropriate amount of effort. Threshold contracts encourage better information sharing.
- Contracts to Improve Performance: Shared-savings contracts encourage suppliers to improve and align incentives with the buyer.
Designing a Sourcing Portfolio
- Options: Sourcing options include in-house production; outsource to a third party/supplier; or find a combination of both strategies. The strategies use direct materials and indirect materials, which are selected according to timing, location, and quantities. Tailoring sourcing strategies to different product and market characteristics is beneficial.
- Risk Management in Sourcing: Sourcing strategies should include risk mitigation in areas like meeting demand timeliness, procurement cost increases, and protection of intellectual property.
Onshore Outsourcing
- Definition: Contracting with companies or individuals in the same country to handle specific business tasks or functions.
- Benefits: Easier communication/collaboration, improved control/reliability, knowledge of local markets/regulations, respect for intellectual property (potentially).
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