Old Navy Interview Questions Flashcards

Questions and Answers

Tell me about yourself?

My name is Halena Ho, I just graduated from Alhambra High School and I'm currently attending ELAC and Cypress College to earn my degree in Pediatric Sonography. I have experience in customer service, I'm flexible, honest, reliable, and a team player.

Why do you want to work at Old Navy?

I want to work at Old Navy to learn new skills, gain experiences, and work in a team. I admire the affordability of the clothes, the company's diversity, and its history of being a great employer.

Do you have any experience in retail?

I don't have specific retail experience, but I have good communication skills, and I know how to handle customers and difficult situations. I'm a fast learner and willing to go the extra mile.

Why should we hire you?

You should hire me because of my passion for fashion and my desire to learn more about selling and customer service. My enthusiasm makes me a great fit. Signup and view all the answers

What are your strengths and weaknesses?

My strengths include being a people person, trustworthy, and adaptable. My weakness is having trouble saying no and taking on too much, but I'm learning to manage it. Signup and view all the answers

Do you prefer to work alone or in a team?

I prefer to work in a team because I enhance my skills and enjoy collaborative support. I've volunteered in team settings and found teamwork rewarding. Signup and view all the answers

Tell me how you work with other people?

I focus on supporting teammates, completing tasks diligently, and getting to know my colleagues to assist them when needed. I have past team experiences that contribute to my skills. Signup and view all the answers

How would you handle a difficult customer?

I would stay calm and positive, listen to their concerns, and strive to provide outstanding service. If needed, I would seek advice from my team leader. Signup and view all the answers

Describe a time where you went above and beyond for someone.

During a work shift, I organized files and completed resumes while managing phone calls. I finished all tasks and exceeded expectations, impressing my supervisor and pleasing customers. Signup and view all the answers

How can you benefit the company?

I excel in teamwork and customer service, always striving to deliver my best work and contribute positively. Signup and view all the answers

Study Notes

General Introduction

Introduce yourself with name, education, and current studies in Pediatric sonography.
Highlight previous customer service experiences and strong work ethics.
Emphasize reliability, honesty, and teamwork skills.

Motivation for Working at Old Navy

Value learning new skills and experiences in a supportive team environment.
Strong admiration for Old Navy's affordable clothing and commitment to diversity.
Appeal of working with experienced team members and a reputable organization.

Experience in Retail

Lack of direct retail experience acknowledged.
Familiarity with essential retail skills like communication and conflict resolution.
Fast learner with a commitment to customer satisfaction.

Reasons to be Hired

Passion for fashion and strong affinity for Old Navy's products.
Enthusiasm for learning more about customer service and sales.

Strengths and Weaknesses

Strengths include being a people person, adaptability, and trustworthiness.
Weakness: Difficulty in declining additional requests, leading to overcommitment, but actively working on this.

Preference in Work Environment

Preference for teamwork over solitary work.
Experience in community volunteering highlights success through collaboration.

Collaborative Work Style

Supportive team member focused on collective tasks and colleague support.
Past teamwork experiences in volunteering and project leadership have strengthened team skills.

Handling Difficult Customers

Commitment to maintaining high customer service standards.
Approach includes calmness, active listening, and positivity to resolve issues.
Utilization of team leader support when required.

Going Above and Beyond

An example from a previous job demonstrates handling multiple tasks effectively under pressure.
Successfully organized files and completed resumes while managing customer service.

Potential Contributions to Old Navy

Strong teamwork and customer service skills will benefit the company.
Dedication to working hard and providing the best service consistently.

Description

Prepare for your job interview at Old Navy with these flashcards featuring common questions and suggested responses. This quiz will help you build confidence and improve your answers for the interview process. Perfect for recent graduates or those entering the retail workforce.