Official Checks Procedures

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Questions and Answers

How many Official Checks can a member request for free each calendar month?

  • 10
  • 5
  • 3 (correct)
  • 1

Official Checks can be made payable to Cash.

False (B)

What happens to unnegotiated Official Checks after three years?

They are escheated to the state.

Official Checks are valid for _____ calendar days.

<p>90</p> Signup and view all the answers

Match the following actions to their corresponding methods of requesting Official Checks:

<p>In Person = Verify the ID By Phone = Contact the member By Mail = Send request via post Through Secure Email = Use encrypted email service</p> Signup and view all the answers

What must be included in the payee field of an Official Check?

<p>A natural person(s), business, or entity (D)</p> Signup and view all the answers

Members will be notified by letter regarding unnegotiated checks.

<p>True (A)</p> Signup and view all the answers

What is the consequence of placing a stop payment on an Official Check?

<p>Stop payments are only placed as exceptions.</p> Signup and view all the answers

What type of check must be confirmed as not reconciled before proceeding with the Declaration of Loss?

<p>Official Check (A)</p> Signup and view all the answers

The Declaration of Loss form can only be generated in PDF format.

<p>False (B)</p> Signup and view all the answers

What additional risk is involved when third-party indemnification is used for an individual?

<p>There is additional risk due to potential fraud or miscommunication.</p> Signup and view all the answers

The case comments should include a rationale for any __________.

<p>approval</p> Signup and view all the answers

Match the step with its corresponding action for reissuing an Official Check:

<p>Click EASE OpCon Self Service = Access the Reissue Checks module Enter the check number = Identify the check to reissue Check your email = Receive confirmation of the reissue Click the Submit button = Submit the reissue request</p> Signup and view all the answers

How long must a member typically wait after the original issue date before a check can be reissued?

<p>90 days (C)</p> Signup and view all the answers

What screen printout must be included when presenting a Declaration of Loss to a manager?

<p>IC screen</p> Signup and view all the answers

Exceptions for the Declaration of Loss can only be granted based on the dollar amount of the check.

<p>False (B)</p> Signup and view all the answers

What must be verified before disbursing an official check?

<p>Sufficient funds to cover the check (A)</p> Signup and view all the answers

Members can place stop payments on official checks for any reason.

<p>False (B)</p> Signup and view all the answers

What form must members complete to initiate a stop payment on an official check?

<p>Declaration of Loss (Exchange Items) form</p> Signup and view all the answers

Branch employees must ask members to sign the transaction receipt using a __________.

<p>signature pad</p> Signup and view all the answers

Which transaction codes are used for disbursing a check?

<p>KD for CFCU, KO for Spectrum (A)</p> Signup and view all the answers

Match the following procedures with their corresponding steps:

<p>A = Verify there are sufficient funds to cover the check. B = Create a MARS case for the request. C = Debit the account in Symitar. D = Add a case comment regarding any OFAC finding.</p> Signup and view all the answers

Branch employees may disburse official checks for phone requests without any prior process checks.

<p>False (B)</p> Signup and view all the answers

What must members sign on the file copy of the check to confirm its accuracy?

<p>Members must sign to confirm that the information on the check is accurate.</p> Signup and view all the answers

What must be included on the front of the check as part of its characteristics?

<p>A security warning at the center bottom (B)</p> Signup and view all the answers

The back of the check requires only one endorsement line for validity.

<p>False (B)</p> Signup and view all the answers

What specific term must be included in the check but not as part of the embossed amount?

<p>Pay</p> Signup and view all the answers

The check must have a notice that reads: 'Security Features ______. Details on back.'

<p>included</p> Signup and view all the answers

Match the following pieces of information with their corresponding locations on the check:

<p>Authorized signatures = Front 5-line disclosure = Back Pre-printed stock number = Back Notice of security features = Front</p> Signup and view all the answers

Which of the following must be present on the back of the check?

<p>A disclaimer above the endorsement lines (C)</p> Signup and view all the answers

The authorized signatures must conform to policy regarding the number of signers.

<p>True (A)</p> Signup and view all the answers

What does the text box on the back of the check contain?

<p>Security details</p> Signup and view all the answers

Which checks cannot be reissued?

<p>Checks with check numbers that do not exist (C)</p> Signup and view all the answers

Checks issued more than 4 days ago can be reissued.

<p>False (B)</p> Signup and view all the answers

What should newly arrived stock of Official Checks be placed into?

<p>Sealed envelopes or tamper-proof bags</p> Signup and view all the answers

Checks must be counted and recorded on a ______ basis during the cash and negotiable items audit.

<p>monthly</p> Signup and view all the answers

Match the guidelines for safeguarding Official Check stock with the correct actions:

<p>Checks should be loaded into the printer during working hours = True Unused stock should be left in the printer at closing = False Newly arrived stock should be opened under single control = False The checks should always be secured in the vault or locked cabinet = True</p> Signup and view all the answers

What is the primary method for verifying the authenticity of Official Checks?

<p>Both visual verification and verification in Symitar Check Manager (D)</p> Signup and view all the answers

It is necessary to open sealed envelopes to count the Official Checks inside.

<p>False (B)</p> Signup and view all the answers

What should employees do if they receive a 'Check Not Found' message?

<p>Contact Symitar Support</p> Signup and view all the answers

What should you do if the check status is Escheated?

<p>Contact Operations Services (D)</p> Signup and view all the answers

When searching for a check issued by Accounting, the prefix '01' must be entered.

<p>True (A)</p> Signup and view all the answers

What is indicated when a check’s status is Escheated?

<p>The Credit Union is sending the funds to the state as unclaimed property.</p> Signup and view all the answers

Check numbers issued by departments other than Accounting begin with the prefix _____ .

<p>00</p> Signup and view all the answers

Match the following departments with their corresponding check number prefixes:

<p>Accounting = 01 Other Departments = 00</p> Signup and view all the answers

What message returns if an invalid check number is entered?

<p>Record Not Found (D)</p> Signup and view all the answers

Employees should process transactions in Symitar before printing the letter.

<p>True (A)</p> Signup and view all the answers

What information must be included in MARS cases when requesting checks?

<p>Subject, member's name, address, dollar amount, GL, and a letter.</p> Signup and view all the answers

Flashcards

Official Checks

Checks issued by a credit union, guaranteeing funds unless a stop payment is placed

Stop Payment

A request to prevent an official check from being processed.

Uncashed Checks

Official checks that haven't been used or negotiated within 90 days.

Stale Dated Check

An uncashed official check that is over 90 days old.

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Free Official Checks (First 3)

The first three official checks in a calendar month are free services

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OFAC Verification

A check payable to a non-member must be verified against sanctions lists.

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90-Day Validity

Official checks are valid for 90 calendar days after issuance.

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Check Reissuance/Credit

Members can request the reissue of a stale dated check or a credit back to their account.

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MAAP Level 3 Verification

Verifying sufficient funds and OFAC compliance for an official check.

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OFAC Check

Official check processing requires verifying if the recipient is on the OFAC list.

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Official Check Disbursement

The process of issuing an official check to a member following proper procedures.

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Stop Payment on Official Check

Members can only place a stop payment if the check is lost, stolen, destroyed, or mutilated.

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Transaction Receipt

A document that confirms official check disbursement actions and member acknowledgment.

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Declaration of Loss

A form members must complete to request a stop payment on a lost, stolen, or damaged official check.

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Member Signature

A member's signature confirms receipt of the official check and acknowledges the stop payment requirements.

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Daily Balancing

The process of verifying the accuracy of official check transactions and ensuring accountability.

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Official Check Reconciliation

Verifying that an official check has not been previously reconciled, reissued, or escheated before handling a Declaration of Loss.

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Declaration of Loss form

A document used to request a replacement for a lost official check.

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Symitar System

A system used for accessing forms and documents related to official checks, and account servicing.

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Reissuing Official Checks

Process of reprinting a lost or missing official check through a system like OpCon Self Service.

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OpCon Self Service

A system module used to reset check status to 'Not Issued' before reissue.

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Third Party Indemnification

Insurance coverage to protect against double payment for lost checks in cases of large companies.

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90-day waiting period

Minimum time a member must wait after the original check issue to reissue the same check.

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Manager Approval

Necessary authorization from a manager or supervisor for certain claims due to risk associated with check loss.

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Reissuable Checks

Checks that can be reissued.

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Non-reissuable Checks

Checks that cannot be reissued.

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Check Number Issues

Checks with non-existent or invalid check numbers are not re-issuable.

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Check Age Limit

Checks issued more than 4 days ago cannot be reissued.

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Check Status

Checks with a status other than 'Issued' cannot be reissued.

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Departmental Checks

Checks not issued by your department cannot be reissued.

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Official Check Storage

Properly store official checks in a vault or locked cabinet.

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Official Check Verification

Verify official checks in Symitar Check Manager. Visual verification alone is NOT enough.

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Check Number Prefix

A unique identifier added to the beginning of a check number, indicating the issuing department. For example, '01' for Accounting and '00' for other departments.

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Escheated Funds

Funds that belong to a member but haven't been claimed within a specific timeframe and are sent to the state as unclaimed property.

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Operations Services

Department responsible for printing and mailing official checks for closed accounts.

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Check Request Subject

The subject line used in the MARS case system when requesting an official check.

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GL for Offset

The specific general ledger account used to process the offset when issuing an official check.

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CHK REQ ATM EXCEP

The comment to be added in the Symitar system when processing a check request.

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Vendor Inventory Control

The process used by the Credit Union to manage the stock of official check paper.

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Credit Union Check Branding

The check must include the credit union's name, mailing address, toll-free number, and website address.

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Check 'Pay' Placement

The word 'Pay' should be pre-printed on the check, not part of the amount.

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Check Security Feature

A security warning must appear at the bottom center of the check.

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Authorized Signatures

The check must have authorized signatures that follow credit union policy, including the number and type of signatures.

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Back of Check Disclosure

The back of the check must include a 5-line disclosure at the top.

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Check Endorsement Line

The back of the check must have two endorsement lines with a disclaimer stating 'Must be endorsed by all parties.

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Check Security Details

The security details should be enclosed in a text box on the back of the check.

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Check Stock Number

The back of the check must include a pre-printed stock number.

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Study Notes

Official Checks

  • Offered by the Credit Union
  • Funds debited when check disbursed, unless a stop payment is placed
  • First three checks in a month are free; fees apply thereafter

Contents

  • Ordering Official Checks: page 2
  • Stop Payments: page 3
  • Reissuing Official Checks: page 4
  • Safeguarding Stock: page 4
  • Auditing Stock: page 4
  • Identifying Official Checks: page 5
  • Printing from a GL: page 7
  • Vendor Inventory Control: page 7

The Basics

  • First three official checks in a calendar month are free.
  • Check disbursement is when the account is debited.
  • Checks are payable to people, businesses, or entities (not cash, bearer, for deposit only).
  • Checks are valid for 90 days. If not cashed, they become stale-dated.
  • Uncashed checks are reviewed periodically. Members receive notifications about uncashed checks. They can reissue checks or have funds returned to their accounts. After 3 years, uncashed checks are escheated (given) to the state.
  • The Credit Union is responsible for official checks and is liable if payment is refused

Official Check Order Process

  • Members can get official checks in person, by phone, by mail, or secure email.
  • Employees must follow steps:
    • Verify sufficient funds, OFAC compliance, and create a request case
    • Debit the account, assign to Operations Services if needed for processing.
    • Record documentation details
    • Employees disburse the check according to specific codes (KD for CFCU or KO for Spectrum).
    • Employees must ask members to sign transaction receipts, for stop payment requirements, and to confirm details on the check.
    • Employees give members the check, stubs, and transaction receipts.
    • Receipts are saved for daily balancing.

Official Check Stop Payments

  • Stop payments can only be placed in cases of loss, theft, destruction, or mutilation of checks.
  • Members must complete a Declaration of Loss form and use the IC feature in Symitar to confirm the check is not already reconciled, reissued, or escheated before placing a stop payment.
  • Forms can be generated in DocuSign or downloaded as PDF.
  • Third-party risk assessment considerations apply (double payments).
  • Second party statements and third-party indemnity must be discussed with a manager or supervisor.

Reissuing Official Checks

  • Reset "Not Issued" status in the OpCon Self Service module before reissuing.
  • Check number, email address, and submitting process.
  • Checks that cannot be reissued:
    • Non-existent check numbers
    • Checks older than 4 days
    • Checks with status other than "Issued"
    • Checks not issued by the department.
  • Contact Symitar Support for issues.

Safeguarding Official Check Stock

  • Branches keep a working supply of official checks in a locked cabinet or vault.
  • Unused checks are moved from the printer to the vault/cabinet when closing.
  • Newly arrived checks are placed in sealed envelopes or bags (25, 50, or 100 per bag).
  • Envelopes are signed and dated.
  • Checks are stored securely in the vault or cabinet.

Auditing Official Check Stock

  • Monthly review of stocks
  • Auditing counts the working supply and vault supply during cash audits.
  • Record the starting number, ending number, and total amount of physical checks on hand.
  • Checks in sealed, initialed envelopes require no opening.

Identifying Official Checks

  • Two methods exist (visual, or through Symitar Check Manager).
  • Symitar Check Manager is the recommended procedure for verification. Visual verification alone is not sufficient.
  • Front of checks: brand name, address, toll-free number, web address, "Pay" designation(not part of amount), security warning
  • Back of checks: 5-line disclosure, disclaimer (endorsement by all parties), endorsement lines, security details, stock number.

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