Podcast
Questions and Answers
What will the audit team verify regarding maintenance contracts with external companies?
What will the audit team verify regarding maintenance contracts with external companies?
- The presence of warranties for all products.
- The methods used for internal staff training on the contract terms.
- The inclusion of maximum response time and labor within the contracts. (correct)
- The exclusivity of the maintenance contract with a single provider.
What aspect of maintenance personnel will the audit team assess?
What aspect of maintenance personnel will the audit team assess?
- Their knowledge of the platforms they maintain. (correct)
- Their salary and benefits.
- Their ability to develop new applications.
- The number of years they have worked in the company.
Which procedure will the audit team review in relation to incident management?
Which procedure will the audit team review in relation to incident management?
- The financial implications of hiring external consultants.
- The satisfaction survey results of users affected by incidents.
- The business impact assessment for all incidents.
- The existence of a record of incidents and assigned resources. (correct)
What concern is raised about applications developed in the 'office automation' environment?
What concern is raised about applications developed in the 'office automation' environment?
What will the audit team investigate regarding application development control?
What will the audit team investigate regarding application development control?
What will the audit team need to verify about applications developed by departments themselves?
What will the audit team need to verify about applications developed by departments themselves?
Why is the reliability of applications developed in 'office automation' environments a concern?
Why is the reliability of applications developed in 'office automation' environments a concern?
What could potentially disrupt the operation of applications developed in the 'office automation' environment?
What could potentially disrupt the operation of applications developed in the 'office automation' environment?
What is one primary role of the audit team regarding internally developed applications?
What is one primary role of the audit team regarding internally developed applications?
What potential issue arises from changes to versions and applications?
What potential issue arises from changes to versions and applications?
What should the audit team determine about the authorization procedures for new applications?
What should the audit team determine about the authorization procedures for new applications?
What can insufficient user training lead to?
What can insufficient user training lead to?
Why is it important for the audit team to analyze integration issues before new product implementation?
Why is it important for the audit team to analyze integration issues before new product implementation?
What responsibility do those maintaining applications have regarding changes?
What responsibility do those maintaining applications have regarding changes?
What should be verified regarding training for end users of new applications?
What should be verified regarding training for end users of new applications?
What might indicate a problem with user training effectiveness?
What might indicate a problem with user training effectiveness?
What is a primary requirement for applications in an office automation environment?
What is a primary requirement for applications in an office automation environment?
What does CSCW stand for in the context of application integration?
What does CSCW stand for in the context of application integration?
What problem is particularly generated by the distribution of applications in office automation?
What problem is particularly generated by the distribution of applications in office automation?
Which of the following is NOT a characteristic of office automation environments?
Which of the following is NOT a characteristic of office automation environments?
Which factor contributes to information security issues in office automation?
Which factor contributes to information security issues in office automation?
In recent years, what has mainly driven the increase in CSCW applications?
In recent years, what has mainly driven the increase in CSCW applications?
What is a consequence of distributing applications across departments in an organization?
What is a consequence of distributing applications across departments in an organization?
What is one of the common issues faced during the computerization of offices?
What is one of the common issues faced during the computerization of offices?
What is the primary purpose of maintaining a reliable office automation inventory?
What is the primary purpose of maintaining a reliable office automation inventory?
Why might departments bypass purchase authorization procedures?
Why might departments bypass purchase authorization procedures?
What is one of the first actions the audit team will take regarding office automation inventory?
What is one of the first actions the audit team will take regarding office automation inventory?
Which aspect of the office automation inventory is crucial for auditing other controls?
Which aspect of the office automation inventory is crucial for auditing other controls?
What action will the audit team take after ensuring all equipment has been inventoried?
What action will the audit team take after ensuring all equipment has been inventoried?
What procedure will the audit team conduct regarding previous financial audits?
What procedure will the audit team conduct regarding previous financial audits?
How will the audit team address discrepancies found between their findings and the official inventory?
How will the audit team address discrepancies found between their findings and the official inventory?
Which factor is NOT mentioned as a criterion for the selected audit controls?
Which factor is NOT mentioned as a criterion for the selected audit controls?
What role does the auditor play in relation to deficiencies found in the organization's operations?
What role does the auditor play in relation to deficiencies found in the organization's operations?
Which of these is NOT considered a benefit of incorporating office automation audits into broader audits?
Which of these is NOT considered a benefit of incorporating office automation audits into broader audits?
What ideally should NOT be the nature of 'office automation' audits?
What ideally should NOT be the nature of 'office automation' audits?
Which statement about the responsibilities of an auditor is true?
Which statement about the responsibilities of an auditor is true?
What is the main focus of the assessment provided during an audit?
What is the main focus of the assessment provided during an audit?
What type of elements should auditors specifically be assessing in their reports?
What type of elements should auditors specifically be assessing in their reports?
What is essential for auditors to identify during their evaluation?
What is essential for auditors to identify during their evaluation?
Which of these would indicate a deficiency in operational procedures?
Which of these would indicate a deficiency in operational procedures?
Study Notes
Office Automation and CSCW
- CSCW (Computer Supported Cooperative Work) is considered an extension of application integration.
- CSCW encompasses coordinated activities performed by a group, facilitated by a computer system.
- "Office automation" should allow information exchange between departments and organizations.
- Most office automation packages follow the virtual desktop paradigm, integrating with products from various manufacturers.
- The rise of CSCW applications stems from advancements in communications, enhancing functionality and integration standards.
Audit Controls in Office Automation
- Challenges: Distributed applications, user responsibility for information security, and IT expertise deficiencies.
- Common problems: Poorly planned acquisitions, inefficient development, lack of user security awareness, illegal software, backup issues, and inadequate training.
Economy, Efficiency, and Effectiveness Controls
- Inventory accuracy.
- Verify inventory procedures for all equipment.
- Reconcile inventory with past audits and purchases.
- Prepare a comprehensive equipment and software list.
- Identify discrepancies between audit list and official inventory.
- Determine active maintenance contracts and internal maintenance capabilities.
- Verify maintenance contract terms and personnel competency.
- Evaluate incident handling procedures, resource allocation, and resolution times.
- Application quality.
- Assess the existence of a department responsible for application development.
- Evaluate the quality assurance, security controls, and development methodology.
- Ensure development occurs in a separate environment.
- Review incident reports and user feedback for application malfunctions.
- Version and application change management
- Verify formalized procedures for authorizing and implementing new applications.
- Ensure compliance with change management procedures.
- Analyze compatibility issues between new and existing products.
- Create training programs for users and maintainers.
- User training and documentation
- Evaluate user training programs and document availability.
- Assess sufficiency and suitability of risk prevention controls.
- Identify and document operational deficiencies.
- Contribute expertise to develop recommended procedures and solutions.
Recommended Reading & Review Questions
- Numerous books and articles are available on EDP auditing, office automation, and CSCW.
- Nine review questions are provided to assess understanding of the concepts presented.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Explore the concepts of Computer Supported Cooperative Work (CSCW) and how it extends application integration in office automation. This quiz covers the challenges faced in audit controls, user security, and the importance of effective communication in enhancing organizational efficiency. Test your knowledge on modern office automation practices and controls.