Office Automation and CSCW Overview
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Questions and Answers

What will the audit team verify regarding maintenance contracts with external companies?

  • The presence of warranties for all products.
  • The methods used for internal staff training on the contract terms.
  • The inclusion of maximum response time and labor within the contracts. (correct)
  • The exclusivity of the maintenance contract with a single provider.

    • What aspect of maintenance personnel will the audit team assess?

  • Their knowledge of the platforms they maintain. (correct)
  • Their salary and benefits.
  • Their ability to develop new applications.
  • The number of years they have worked in the company.

    • Which procedure will the audit team review in relation to incident management?

  • The financial implications of hiring external consultants.
  • The satisfaction survey results of users affected by incidents.
  • The business impact assessment for all incidents.
  • The existence of a record of incidents and assigned resources. (correct)

    • What concern is raised about applications developed in the 'office automation' environment?

    <p>They lack adequate quality and security controls.</p> Signup and view all the answers

    What will the audit team investigate regarding application development control?

    <p>The existence of a responsible department for application control.</p> Signup and view all the answers

    What will the audit team need to verify about applications developed by departments themselves?

    <p>The methodology and test runs align with organizational procedures.</p> Signup and view all the answers

    Why is the reliability of applications developed in 'office automation' environments a concern?

    <p>They often handle critical processes for the organization.</p> Signup and view all the answers

    What could potentially disrupt the operation of applications developed in the 'office automation' environment?

    <p>Backdoors or logic bombs introduced by programmers.</p> Signup and view all the answers

    What is one primary role of the audit team regarding internally developed applications?

    <p>To verify the configuration for sufficient audit trails</p> Signup and view all the answers

    What potential issue arises from changes to versions and applications?

    <p>Lack of integration and incompatibility</p> Signup and view all the answers

    What should the audit team determine about the authorization procedures for new applications?

    <p>Whether the procedures are established and followed</p> Signup and view all the answers

    What can insufficient user training lead to?

    <p>Loss of efficiency and effectiveness</p> Signup and view all the answers

    Why is it important for the audit team to analyze integration issues before new product implementation?

    <p>To avoid potential issues with application functionality</p> Signup and view all the answers

    What responsibility do those maintaining applications have regarding changes?

    <p>They must understand the applications sufficiently to ensure smooth changes</p> Signup and view all the answers

    What should be verified regarding training for end users of new applications?

    <p>Users have sufficient training and resources for effectiveness</p> Signup and view all the answers

    What might indicate a problem with user training effectiveness?

    <p>Users frequently express complaints and issues</p> Signup and view all the answers

    What is a primary requirement for applications in an office automation environment?

    <p>They must be perfectly integrated with each other.</p> Signup and view all the answers

    What does CSCW stand for in the context of application integration?

    <p>Computer Supported Collaborative Work</p> Signup and view all the answers

    What problem is particularly generated by the distribution of applications in office automation?

    <p>Poorly planned acquisitions of applications.</p> Signup and view all the answers

    Which of the following is NOT a characteristic of office automation environments?

    <p>Centralized control by IT professionals.</p> Signup and view all the answers

    Which factor contributes to information security issues in office automation?

    <p>User unawareness of information security importance.</p> Signup and view all the answers

    In recent years, what has mainly driven the increase in CSCW applications?

    <p>Advancements in communication technology.</p> Signup and view all the answers

    What is a consequence of distributing applications across departments in an organization?

    <p>Increased likelihood of illegal software usage.</p> Signup and view all the answers

    What is one of the common issues faced during the computerization of offices?

    <p>Inefficient and ineffective developments in critical processes.</p> Signup and view all the answers

    What is the primary purpose of maintaining a reliable office automation inventory?

    <p>To detect theft of computer equipment and licensing issues</p> Signup and view all the answers

    Why might departments bypass purchase authorization procedures?

    <p>Due to the low cost of many components</p> Signup and view all the answers

    What is one of the first actions the audit team will take regarding office automation inventory?

    <p>Ensure all equipment has been properly inventoried</p> Signup and view all the answers

    Which aspect of the office automation inventory is crucial for auditing other controls?

    <p>The reliability of the inventory</p> Signup and view all the answers

    What action will the audit team take after ensuring all equipment has been inventoried?

    <p>Prepare a comprehensive list of equipment and software</p> Signup and view all the answers

    What procedure will the audit team conduct regarding previous financial audits?

    <p>Verify the reconciliation between the official inventory and purchases</p> Signup and view all the answers

    How will the audit team address discrepancies found between their findings and the official inventory?

    <p>Identify actual differences for correction</p> Signup and view all the answers

    Which factor is NOT mentioned as a criterion for the selected audit controls?

    <p>Compatibility with existing technologies</p> Signup and view all the answers

    What role does the auditor play in relation to deficiencies found in the organization's operations?

    <p>Detect deficiencies and participate in their definition</p> Signup and view all the answers

    Which of these is NOT considered a benefit of incorporating office automation audits into broader audits?

    <p>Isolation of office automation operations</p> Signup and view all the answers

    What ideally should NOT be the nature of 'office automation' audits?

    <p>Conducted independently</p> Signup and view all the answers

    Which statement about the responsibilities of an auditor is true?

    <p>Auditors should acknowledge deficiencies and contribute to developing them</p> Signup and view all the answers

    What is the main focus of the assessment provided during an audit?

    <p>The adequacy of controls against risks</p> Signup and view all the answers

    What type of elements should auditors specifically be assessing in their reports?

    <p>Defined and implemented policies and procedures</p> Signup and view all the answers

    What is essential for auditors to identify during their evaluation?

    <p>Any deficiencies present in operations</p> Signup and view all the answers

    Which of these would indicate a deficiency in operational procedures?

    <p>Lack of defined procedures for certain operations</p> Signup and view all the answers

    Study Notes

    Office Automation and CSCW

    • CSCW (Computer Supported Cooperative Work) is considered an extension of application integration.
    • CSCW encompasses coordinated activities performed by a group, facilitated by a computer system.
    • "Office automation" should allow information exchange between departments and organizations.
    • Most office automation packages follow the virtual desktop paradigm, integrating with products from various manufacturers.
    • The rise of CSCW applications stems from advancements in communications, enhancing functionality and integration standards.

    Audit Controls in Office Automation

    • Challenges: Distributed applications, user responsibility for information security, and IT expertise deficiencies.
    • Common problems: Poorly planned acquisitions, inefficient development, lack of user security awareness, illegal software, backup issues, and inadequate training.

    Economy, Efficiency, and Effectiveness Controls

    • Inventory accuracy.
      • Verify inventory procedures for all equipment.
      • Reconcile inventory with past audits and purchases.
      • Prepare a comprehensive equipment and software list.
      • Identify discrepancies between audit list and official inventory.
      • Determine active maintenance contracts and internal maintenance capabilities.
      • Verify maintenance contract terms and personnel competency.
      • Evaluate incident handling procedures, resource allocation, and resolution times.
    • Application quality.
      • Assess the existence of a department responsible for application development.
      • Evaluate the quality assurance, security controls, and development methodology.
      • Ensure development occurs in a separate environment.
      • Review incident reports and user feedback for application malfunctions.
    • Version and application change management
      • Verify formalized procedures for authorizing and implementing new applications.
      • Ensure compliance with change management procedures.
      • Analyze compatibility issues between new and existing products.
      • Create training programs for users and maintainers.
    • User training and documentation
      • Evaluate user training programs and document availability.
      • Assess sufficiency and suitability of risk prevention controls.
      • Identify and document operational deficiencies.
      • Contribute expertise to develop recommended procedures and solutions.

    Recommended Reading & Review Questions

    • Numerous books and articles are available on EDP auditing, office automation, and CSCW.
    • Nine review questions are provided to assess understanding of the concepts presented.

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    Related Documents

    Auditoría De La Ofimática PDF

    Description

    Explore the concepts of Computer Supported Cooperative Work (CSCW) and how it extends application integration in office automation. This quiz covers the challenges faced in audit controls, user security, and the importance of effective communication in enhancing organizational efficiency. Test your knowledge on modern office automation practices and controls.

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