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Questions and Answers

Which aspect does medication safety primarily address?

  • Assessing surgical outcomes
  • Monitoring blood transfusion reactions
  • Ensuring the correct administration of medications (correct)
  • Preventing infections during procedures

What is a key factor in infection prevention and control (IPC)?

  • Routine audits of surgical performance
  • Implementation of sterile techniques (correct)
  • Regular training on medication administration
  • Monitoring patient dietary needs

What does the term 'performance evaluation' encompass?

  • Implementation of new healthcare policies
  • Selection of healthcare staff
  • Patient satisfaction surveys
  • Analysis of healthcare quality indicators (correct)

What is the purpose of conducting a management review in healthcare?

<p>To review inputs for improvement opportunities (A)</p> Signup and view all the answers

Which of the following is considered a component of continual improvement?

<p>Systematic review of opportunities for improvement (C)</p> Signup and view all the answers

What is the primary focus of a people-centred care approach?

<p>Improving service user experience (C)</p> Signup and view all the answers

Which term refers to the ability to meet health requirements without discrimination?

<p>Equitable (D)</p> Signup and view all the answers

What does risk management in healthcare involve?

<p>Monitoring and addressing risks (B)</p> Signup and view all the answers

What does continual improvement in an organization aim to achieve?

<p>Consistent and ongoing enhancement of processes (C)</p> Signup and view all the answers

What is meant by 'nonconformity' in a healthcare management system?

<p>Deviation from established protocols (B)</p> Signup and view all the answers

Which concept signifies the shared responsibility for health outcomes among service users and providers?

<p>Co-production (B)</p> Signup and view all the answers

What is the role of documented information in a healthcare management system?

<p>To ensure clarity and improve communication (C)</p> Signup and view all the answers

Which of the following best describes 'patient safety'?

<p>Minimizing harm or error while providing care (A)</p> Signup and view all the answers

How does health literacy impact service user experience?

<p>By promoting understanding of health information (D)</p> Signup and view all the answers

In healthcare, what is the significance of performance measurement?

<p>To assess the efficiency and effectiveness of processes (A)</p> Signup and view all the answers

What is the primary focus of compassionate care in healthcare?

<p>Desire to help service users (C)</p> Signup and view all the answers

Which component is critical to the planning process within healthcare quality management?

<p>Determining risk culture (A)</p> Signup and view all the answers

What is one of the key roles of leadership in healthcare organizations?

<p>Establishing a healthcare quality policy (D)</p> Signup and view all the answers

What is meant by 'credentialing' in healthcare?

<p>The verification of qualifications and competencies (B)</p> Signup and view all the answers

What is included in understanding the context of an organization?

<p>Understanding stakeholder expectations (B)</p> Signup and view all the answers

Which of the following actions addresses risks and opportunities in healthcare?

<p>Assessing potential risks and planning accordingly (A)</p> Signup and view all the answers

What does the term 'human factors' refer to in healthcare context?

<p>Ergonomics and their impact on healthcare delivery (C)</p> Signup and view all the answers

What aspect of healthcare does 'access to care' prioritize?

<p>Ensuring service users can receive necessary health services (D)</p> Signup and view all the answers

What is the aim of a management system for quality in healthcare organizations?

<p>To enhance the quality of services provided (C)</p> Signup and view all the answers

Which model is referenced in the context of management systems for quality in healthcare organizations?

<p>Plan-Do-Study-Act (D)</p> Signup and view all the answers

What is meant by 'top management' in the context of healthcare organizations?

<p>The individuals who set policies and objectives (B)</p> Signup and view all the answers

What does a 'management system' typically include in healthcare organizations?

<p>Policies, objectives, and processes (C)</p> Signup and view all the answers

Which of the following best defines 'stakeholder' in healthcare management?

<p>Any person or organization with an interest in the healthcare services (A)</p> Signup and view all the answers

What role does 'policy' play in the management system of healthcare organizations?

<p>Guides the organization's objectives and processes (C)</p> Signup and view all the answers

Which section focuses on the management and maintenance of healthcare facilities?

<p>8.2 Healthcare facilities management and maintenance (D)</p> Signup and view all the answers

In the context of healthcare organization management, what is meant by 'quality'?

<p>The extent to which services meet the needs of service users (C)</p> Signup and view all the answers

What does section 8.3.2 primarily address?

<p>Waste reduction (C)</p> Signup and view all the answers

Which aspect of service user experience does section 8.10.2.2 discuss?

<p>Service user experience assessment (A)</p> Signup and view all the answers

What is a significant success factor for quality management in healthcare organizations?

<p>Effective communication among stakeholders (B)</p> Signup and view all the answers

What is a key focus of section 8.10.4?

<p>Inclusivity and diversity (C)</p> Signup and view all the answers

Section 8.10.3 promotes which type of care?

<p>Compassionate care (D)</p> Signup and view all the answers

Which section emphasizes the importance of ethics in healthcare?

<p>8.11 Ethics (D)</p> Signup and view all the answers

Which of the following sections includes contingency planning for facilities and services?

<p>8.2.2 Contingency planning for facilities and services (B)</p> Signup and view all the answers

What is addressed in section 8.12.1?

<p>General patient safety measures (B)</p> Signup and view all the answers

What is the main focus of section 10.2 in the standard?

<p>Nonconformity and corrective action (C)</p> Signup and view all the answers

Which of the following is NOT mentioned as a topic within the bibliography?

<p>Healthcare marketing strategies (B)</p> Signup and view all the answers

Which vocabulary relates to risk management according to the content?

<p>All of the above (D)</p> Signup and view all the answers

What aspect is emphasized in the guidelines for inclusion in standards?

<p>Safety aspects (B)</p> Signup and view all the answers

Which document category is addressed first in the bibliography?

<p>Safety aspects guidelines (A)</p> Signup and view all the answers

What does the general section related to nonconformity primarily address?

<p>Management of nonconformity (D)</p> Signup and view all the answers

Which of the following is likely NOT a focus of auditing management systems?

<p>Financial profitability (A)</p> Signup and view all the answers

Which term is associated with the requirements for quality and competence in medical laboratories?

<p>Risk management (D)</p> Signup and view all the answers

Flashcards

Healthcare Management System

A system designed for quality within healthcare organizations.

Stakeholder

A person or organization that has an interest in or is affected by an organization.

Top Management

Higher-level leadership of an organization.

Management System

Set of arrangements for directing and controlling organizational activities.

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Policy

Guiding principle or course of action adopted by an organization.

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Objective

Specific, measurable goal.

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Service Users

Patients or customers who receive services from an organization

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Organization

A group of people working together to achieve a specific goal in a coordinated way; a legal entity.

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Incident

An event that might have resulted in or had the potential for harm.

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Credentialing

The process of verifying a person's qualifications and status.

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Privileging

Establishing the level of authority for a healthcare professional.

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Compassionate care

Caregiving with empathy and kindness.

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Harm

An adverse effect or negative consequence affecting health or well-being.

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Error

A mistake or fault in a procedure or process with the potential for causing harm.

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Healthcare Associated Infection

Infections that occur in healthcare settings.

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Risk Culture

The shared beliefs, values, and behaviours regarding risk within an organisation.

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Healthcare

The provision of services to maintain, promote, or restore health.

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Risk Assessment

An evaluation of potential risks and their likelihood.

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Risk Management

Strategies and actions to mitigate or eliminate risks.

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Health Indicator

A measurement that reflects the health of a population or system.

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Wellbeing

A state of overall health and happiness.

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Performance

The degree to which a healthcare system meets its objectives.

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Continual Improvement

A systematic process to optimize a healthcare system over time.

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Process in Healthcare

Specific steps taken for services and tasks.

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Documented Information

Records, reports, and data of a healthcare system.

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Knowledge and learning in safety

Involves understanding and implementing practices to ensure the safety of patients and healthcare workers. It includes continuous learning and education on safety protocols, risk identification, and incident reporting.

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Medication Safety

This area focuses on preventing harm related to medication use, including errors in prescribing, dispensing, administering, or monitoring medications.

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Infection Prevention and Control (IPC)

Focuses on minimizing the spread of infections within healthcare settings through practices like hand hygiene, environmental cleaning, and isolation of infected patients.

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Preventing Falls, Pressure Ulcers & Thromboembolism

This area addresses common risks for patients, including falls, pressure ulcers (bedsores) and blood clots. Measures are taken to mitigate these potential complications.

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Performance Evaluation

This process assesses the effectiveness of the healthcare system in terms of its quality and safety. It involves monitoring, measurement, analysis, and evaluation of all aspects of healthcare delivery.

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What are documented information control methods?

These methods ensure the creation, updating, control, management, and auditing of documents within a healthcare organization. They aim to maintain accurate, current, and readily accessible information.

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Electronic information management

This involves the specific control and management of electronic information within a healthcare organization. This ensures secure storage, access, and integrity of electronic data.

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Contingency planning for facilities

This is a plan for responding to disruptions or emergencies affecting healthcare facilities. It outlines procedures for maintaining essential services and protecting patients, staff, and property.

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Waste management in healthcare

This involves reducing, managing, and responsibly disposing of waste generated by healthcare activities. It also ensures compliance with environmental regulations.

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Handling and storage of materials

This involves managing the receipt, storage, and use of materials within a healthcare facility, aiming for efficient inventory control, safety, and compliance.

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Emerging technologies in healthcare

These are new technologies like telemedicine, AI, and robotics that are changing the way healthcare is delivered. It's crucial to evaluate and manage the implementation of these technologies to ensure safety and effectiveness.

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Service Design in Healthcare

This involves designing and improving the overall healthcare experience for patients. It considers every step of the healthcare journey, from booking an appointment to follow-up care.

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What is people-centred care?

This is a patient-centered approach to healthcare delivery that prioritizes individual needs, preferences, and values. It emphasizes communication, collaboration, and respect for patient autonomy.

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Nonconformity

A deviation from a specified requirement or standard. For example, a medical device not meeting its intended use specifications.

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Corrective Action

Actions taken to eliminate the cause of a nonconformity and prevent its recurrence.

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Management of Nonconformity

The process of identifying, investigating, and addressing nonconformities within a healthcare organization.

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Corrective Action Process

A structured approach to addressing nonconformities, involving analysis, root cause investigation, corrective actions, and monitoring effectiveness.

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Risk Management Vocabulary

Terminology used to describe and analyze potential risks in healthcare settings.

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Safety Aspects in Standards

Guidelines for incorporating safety considerations into standards for medical devices.

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Quality Management System (QMS)

A system designed to ensure that healthcare organizations consistently meet patient needs and regulatory requirements.

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Healthcare Organization Management Vocabulary

Terminology used to describe and analyze management practices within healthcare organizations.

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Study Notes

Introduction

  • Healthcare organizations of all sizes are striving for quality and continuous improvement, aiming for timely, safe, effective, efficient, equitable, and people centred care.
  • Current and future healthcare challenges impact financial resources, workforce shortages, aging populations, chronic diseases, data limitations, and medical equipment/medication shortages.
  • A global pandemic highlighted the importance of virtual healthcare, technology, and adapting healthcare management.
  • This document provides requirements for management systems for quality in healthcare organizations.

Scope

  • This document specifies requirements for management systems for quality in healthcare organizations.
  • Requirements for organizations to continually meet the needs of stakeholders.
  • Creating and maintaining processes for quality, safety, effectiveness, and equity for all people.

Normative References

  • No normative references are included in this document.

Terms and Definitions

  • Defines key terms like stakeholder, top management, management system, policy, objective, risk, process, competence, documented information, performance, continual improvement, effectiveness, requirement.
  • Includes notes, examples, and clarifying information for each term.
  • Provides links to relevant databases where terminology is maintained.

Leadership

  • Top management demonstrates commitment to the quality management system by defining mission, vision, and values;
  • Ensuring compatibility between the healthcare quality policy and the organizational strategic direction;
  • Creating a quality culture.
  • Establishing quality governance structures.
  • Integrating requirements into the services and processes of the organization, including securing adequate human resources with the necessary skills.

Healthcare Quality Policy

  • Top management establishes a healthcare quality policy that is appropriate to the purpose of the organization.
  • The policy sets a framework for setting healthcare objectives.
  • It includes a commitment to meet applicable requirements and continual improvement.
  • Considers stakeholder input and commits to a people centred care approach.

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