Podcast
Questions and Answers
What is one consequence of not maintaining your Nomad Internet modem in good condition?
What is one consequence of not maintaining your Nomad Internet modem in good condition?
Which of the following is an example of physical damage to a modem?
Which of the following is an example of physical damage to a modem?
What type of modification could potentially result in charges when returning the modem?
What type of modification could potentially result in charges when returning the modem?
Why is it important to ensure that labels on the modem are intact?
Why is it important to ensure that labels on the modem are intact?
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Which condition is classified as excessive wear and tear on the modem?
Which condition is classified as excessive wear and tear on the modem?
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What happens if you return a non-functional modem?
What happens if you return a non-functional modem?
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What is one example of a missing component that could lead to charges upon returning the modem?
What is one example of a missing component that could lead to charges upon returning the modem?
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What would be classified as water damage to the modem?
What would be classified as water damage to the modem?
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What is a potential cost associated with returning a modem in bad condition?
What is a potential cost associated with returning a modem in bad condition?
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Which of the following is NOT a recommended tip for keeping your modem in good condition?
Which of the following is NOT a recommended tip for keeping your modem in good condition?
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What should you do if you want to ensure the modem is returned without any damage during shipping?
What should you do if you want to ensure the modem is returned without any damage during shipping?
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What happens if the modem is not returned or returned in a damaged state?
What happens if the modem is not returned or returned in a damaged state?
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Why is it important to keep the modem away from liquids?
Why is it important to keep the modem away from liquids?
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Which action should NOT be taken in regard to the modem?
Which action should NOT be taken in regard to the modem?
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What must be included when returning the modem?
What must be included when returning the modem?
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What should you do with shipping receipts or tracking numbers after returning the modem?
What should you do with shipping receipts or tracking numbers after returning the modem?
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Study Notes
Modem Maintenance
- Nomad Internet owns the modem.
- Maintaining modem condition is crucial to avoiding charges.
Importance of Good Condition
- Optimal performance (faster speeds, stable connection).
- Longevity (prevents issues/downtime).
- Avoids charges (repair/replacement fees).
Bad Condition Examples
-
Physical Damage:
- Cracked/broken casing.
- Damaged ports (USB, Ethernet, power).
- Water damage.
-
Missing Components:
- Power adapters.
- Antennas.
- Cables.
-
Unauthorized Modifications:
- Tampering with the casing.
- Custom firmware.
-
Excessive Wear & Tear:
- Heavy scratches.
- Stains/residue.
-
Label Issues:
- Missing labels (serial numbers, barcodes).
- Damaged labels.
-
Non-functional modem:
- Fail to power on.
- Intermittent connection.
Possible Charges
- Repair fees (minor damage).
- Replacement fees (beyond repair).
Keeping Modem in Good Condition
- Handle with care (safe location, avoid high-traffic areas).
- Avoid liquids (no water, drinks).
- Use original accessories (power adapter, cables).
- Keep it clean (avoid buildup).
- Avoid extreme temperatures.
- Don't open the modem.
Returning the Modem
- Package safely (original packaging if possible).
- Include all components.
- Follow return instructions (confirmation email or support).
- Keep tracking information.
Customer Support
- Email support available.
- Live chat available online.
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