Nutella Factory Shutdown for Quality Control

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What characteristic influences dependability within an operation?

Agility

Volume flexibility

Flexibility

Reliability of other processes (correct)

Which type of flexibility allows operations to adapt to changing requirements?

Mix flexibility

Delivery flexibility

Volume flexibility

Product/service flexibility (correct)

What is the benefit of high flexibility for companies like Dell and Paris Miki?

Mass customization (correct)

Limited product variety

Increased costs

Low customer satisfaction

What does agility in operations management refer to?

Response to changes effectively, efficiently, and timely Signup and view all the answers

What was the reason for Nutella shutting its largest factory for five days?

Quality defect in a semi-finished product Signup and view all the answers

What does dependability refer to in operations management?

Timely delivery of products or services to customers Signup and view all the answers

How did Nutella deal with the quality defect issue in its factory?

Temporary interruption for further investigations Signup and view all the answers

Why is high internal dependability considered more effective than non-dependency operations?

It saves time and resources when spare parts run out Signup and view all the answers

Which company allows each customer to 'design' their own configuration, showcasing mass customization?

Dell Signup and view all the answers

Why is speed important in operations management according to the text?

To improve customer satisfaction and likelihood of purchase Signup and view all the answers

'Dependability' can be an overriding factor for customers even when?

Other criteria are met or exceeded over time Signup and view all the answers

How does speed impact inventory levels according to the text?

Speed reduces inventories by decreasing the time spent on different process stages Signup and view all the answers