Nutella Factory Shutdown for Quality Control
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Questions and Answers

What characteristic influences dependability within an operation?

  • Agility
  • Volume flexibility
  • Flexibility
  • Reliability of other processes (correct)

Which type of flexibility allows operations to adapt to changing requirements?

  • Mix flexibility
  • Delivery flexibility
  • Volume flexibility
  • Product/service flexibility (correct)

What is the benefit of high flexibility for companies like Dell and Paris Miki?

  • Mass customization (correct)
  • Limited product variety
  • Increased costs
  • Low customer satisfaction

What does agility in operations management refer to?

<p>Response to changes effectively, efficiently, and timely (A)</p> Signup and view all the answers

What was the reason for Nutella shutting its largest factory for five days?

<p>Quality defect in a semi-finished product (B)</p> Signup and view all the answers

What does dependability refer to in operations management?

<p>Timely delivery of products or services to customers (D)</p> Signup and view all the answers

How did Nutella deal with the quality defect issue in its factory?

<p>Temporary interruption for further investigations (D)</p> Signup and view all the answers

Why is high internal dependability considered more effective than non-dependency operations?

<p>It saves time and resources when spare parts run out (B)</p> Signup and view all the answers

Which company allows each customer to 'design' their own configuration, showcasing mass customization?

<p>Dell (D)</p> Signup and view all the answers

Why is speed important in operations management according to the text?

<p>To improve customer satisfaction and likelihood of purchase (B)</p> Signup and view all the answers

'Dependability' can be an overriding factor for customers even when?

<p>Other criteria are met or exceeded over time (B)</p> Signup and view all the answers

How does speed impact inventory levels according to the text?

<p>Speed reduces inventories by decreasing the time spent on different process stages (B)</p> Signup and view all the answers
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