Nursing Therapeutic Relationships Quiz
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Questions and Answers

Constructive criticism should be offered in a rational and balanced manner, not in ______ or hatred.

anger

One of the key objectives of constructive criticism is to promote ______ and improvement.

change

In a therapeutic relationship, the focus is on advancing the best interest and ______ of the client.

outcome

A therapeutic nurse-patient relationship is based on mutual trust and ______.

<p>respect</p> Signup and view all the answers

Maintaining professional ______ is crucial in a therapeutic nurse-patient relationship.

<p>boundaries</p> Signup and view all the answers

The first phase of the therapeutic nurse-patient relationship is the ______ phase.

<p>pre-orientation</p> Signup and view all the answers

In offering constructive criticism, it is important to be ______ and to lead by example.

<p>kind</p> Signup and view all the answers

During the therapeutic relationship, a nurse should actively ______ to the patient’s concerns.

<p>listen</p> Signup and view all the answers

Effective communication requires the presence of a ______ who initiates the process.

<p>sender</p> Signup and view all the answers

The ______ is the content of the communication, expressed in verbal or nonverbal forms.

<p>message</p> Signup and view all the answers

Communication can occur through various ______, such as written, verbal, or visual cues.

<p>channels</p> Signup and view all the answers

The recipient of the message, also known as the ______, interprets the message based on their knowledge.

<p>receiver</p> Signup and view all the answers

Feedback from the ______ indicates whether the communication has been effective.

<p>receiver</p> Signup and view all the answers

The stage of ______ involves converting a message into a code for transmission.

<p>encoding</p> Signup and view all the answers

Choosing the appropriate ______ is vital to ensure the right response from the intended audience.

<p>medium</p> Signup and view all the answers

In the decoding process, the receiver must translate the received ______ into understandable language.

<p>message</p> Signup and view all the answers

Human beings have the tendency to stick to old and customary patterns of life, resisting ______ to maintain the status quo.

<p>change</p> Signup and view all the answers

If a person lacks subject ______, they may not be able to convey their message clearly.

<p>knowledge</p> Signup and view all the answers

Semantic refers to the science of ______, and different individuals may interpret the same symbols uniquely.

<p>meaning</p> Signup and view all the answers

The emotions of the communicator may obstruct the free flow of ______ and understanding of messages.

<p>transmission</p> Signup and view all the answers

Credibility gap refers to the inconsistency between what one says and what one ______.

<p>does</p> Signup and view all the answers

Communication remains a one-way process if the receiver pays little ______ to the message.

<p>attention</p> Signup and view all the answers

As communication goes up the hierarchy, it is established that every layer cuts off a bit of ______ .

<p>information</p> Signup and view all the answers

Status barriers in an organization can obstruct the free flow of ______ between superiors and subordinates.

<p>information</p> Signup and view all the answers

The lack of mutual trust can lead to a credibility ______.

<p>gap</p> Signup and view all the answers

Technology is a body of knowledge devoted to creating ______.

<p>tools</p> Signup and view all the answers

One of the advantages of technology is that it helps small business gain a competitive ______.

<p>advantage</p> Signup and view all the answers

Technology accelerates ______ by fostering new ideas and solutions.

<p>innovation</p> Signup and view all the answers

Distraction in the classroom is one of the ______ of technology.

<p>disadvantages</p> Signup and view all the answers

Communication technology is used to transmit information or data from one ______ to another.

<p>person</p> Signup and view all the answers

An advantage of technology in the classroom is that it promotes individual ______.

<p>learning</p> Signup and view all the answers

Overuse of ambiguity and ______ can lead to barriers in communication.

<p>abstractions</p> Signup and view all the answers

Interpersonal communication is the communication we have with other ______.

<p>people</p> Signup and view all the answers

Effective interpersonal communication skills support processes such as ______, intimate relationships, and counseling.

<p>parenting</p> Signup and view all the answers

Public communication serves three main purposes: to entertain, to ______, and to inform.

<p>persuade</p> Signup and view all the answers

Mass communication refers to any type of media used to communicate with ______ audiences.

<p>mass</p> Signup and view all the answers

Group communication typically occurs in groups that are between ______ and 12 individuals.

<p>3</p> Signup and view all the answers

Types of communication can be categorized based on ______ and style.

<p>purpose</p> Signup and view all the answers

Turn-taking is a strategy for managing the flow of ______ back and forth in a conversation.

<p>information</p> Signup and view all the answers

Nonverbal communication includes gestures, facial expressions, and other forms of ______ that convey information.

<p>body language</p> Signup and view all the answers

Unconscious or comatose clients may be able to ______ even though they cannot respond.

<p>hear</p> Signup and view all the answers

Caregivers should greet the client by name, identify ______, and explain why they are in the room.

<p>themselves</p> Signup and view all the answers

Learning about the other culture helps prevent the nurse from violating client’s values and ______.

<p>beliefs</p> Signup and view all the answers

Informed consent may require the use of a professional ______.

<p>interpreter</p> Signup and view all the answers

Socially acceptable health concerns are easy to ______.

<p>discuss</p> Signup and view all the answers

The symbolic meaning of the breast may make it difficult for the client to accept its ______.

<p>removal</p> Signup and view all the answers

Clients in the early stages of illness may express ______ and resentment at their current state of health.

<p>anger</p> Signup and view all the answers

Most terminally ill clients are concerned about those whom they ______.

<p>love</p> Signup and view all the answers

Study Notes

Therapeutic Communication

  • Communication is the means of transmitting information from one person to another in the most effective way so the intended meaning can be grasped easily.
  • It's a process of transmitting and receiving information on a particular topic between two or more people with the shared understanding of the same code (verbal or nonverbal).
  • Aims to reach a mutual understanding. (Stone et al, 1991)

Components of Communication

  • Sender
  • Message
  • Channel
  • Receiver
  • Feedback

The Sender

  • A person or group with the intention to communicate a message to another party.
  • Initiates the communication process by generating a message.
  • Nurses should be mindful of medical jargon when communicating with non-professionals.

Message

  • The content of the communication, usually verbal and nonverbal.
  • Must be expressed clearly to avoid confusion.

Channel (Medium)

  • The means through which the message is sent or received.
  • Can include face-to-face, telephone, radio, written materials, emails, audiotapes, or videotapes.
  • Spoken words use auditory channels, facial expressions use visual channels, and touch uses tactile channels.
  • Using multiple channels can aid comprehension, as long as verbal and nonverbal communication correspond.

Receiver

  • The recipient of the message.
  • Also known as the decoder.
  • Makes an effort to connect the message perceived with their existing knowledge and experiences.

Feedback

  • The message received by the sender from the receiver indicates whether the communication was effective or not.
  • Can be verbal, nonverbal, or both.

The Communication Process

  • An effective communication cycle involves six main stages.
    1. Conceiving the idea or message to be sent
    2. Encoding – converting the message from plain text to a code (spoken/written words).
    3. Selecting the right medium or channel to obtain the desired response (e.g. letter, text, phone, personal factors).
    4. Decoding – translating the received message into understandable language.
    5. Interpretation – getting the actual meaning of the message.
    6. Feedback – the response or communication from the recipient to the sender.

Levels of Communication

  1. Interpersonal communication - Face-to-face interaction between the nurse and another person.
  2. Transpersonal communication - Interaction within a person's spiritual domain.
  3. Small-group communication - Interaction when a small number of people share a common goal (e.g. focus groups).
  4. Intrapersonal communication - Powerful form of communication within an individual.
  5. Public communication - Interaction with an audience (Requires eye contact, gestures, etc.).

Communication Styles

  • There are four communication styles:
    1. Passive communication
    2. Aggressive communication
    3. Passive-aggressive communication
    4. Assertive communication

Passive Communication

  • Avoiding expressing opinions, feelings, protecting rights, and identifying/meeting needs.
  • Puts the needs of others before his/her own.
  • Often born of low self-esteem.
  • Believes "I'm not worth taking care of."

Passive Behaviors

  • Hopes to get what they want.
  • Relies on others to guess their wants.
  • Does not express their needs.

Aggressive Communication

  • Expressing feelings and opinions, advocating for needs in a way that violates the rights of others.
  • Verbally and/or physically abusive.
  • Ineffective; destroys interpersonal relationships.
  • Reduces productivity and endangers clinical outcomes.

Aggressive Behaviors

  • Tries to get what they want.
  • Believes only they have rights.
  • Imposes will/needs on others.

Passive-Aggressive Communication

  • Appears passive on the surface but acts out anger subtly, indirectly, or behind the scenes.
  • Undermines the object of resentment subtly.

Passive-Aggressive Communicators

  • Mutter to themselves instead of confronting.
  • Difficulty acknowledging anger.
  • Use facial expressions that don't match their feelings (e.g. smiling when angry).
  • Use sarcasm.
  • Appear cooperative but purposely annoy and disrupt.

Assertive Communication

  • Clearly and confidently expressing opinions, needs, wishes, and desires without infringing on others' rights.
  • Born of high self-esteem.
  • Confidently and honestly expresses opinions, thoughts, ideas, and rights without guilt or undue anxiety, while respecting the rights of others.

Assertive Communicators

  • State needs and wants clearly, appropriately, and respectfully.
  • Use "I" statements.
  • Communicate respect for others.
  • Listen well without interrupting.
  • Maintain good eye contact.
  • Speak in a calm, clear tone of voice.
  • Have a relaxed body posture.
  • Feel competent and in control.
  • Don't allow others to abuse or manipulate them.
  • Stand up for their rights.

Advantages of Assertive Communication

  • Helps you feel good about yourself and others.
  • Leads to mutual respect with others.
  • Increases self-esteem.
  • Helps you achieve your goals.
  • Minimizes hurting and alienating others.
  • Reduces anxiety.
  • Enables you to make decisions and free choices.
  • Enables verbal and nonverbal expression of a wide range of feelings/thoughts (positive and negative).

Characteristics of Assertiveness

  1. Eye contact: Demonstrates interest, shows sincerity.
  2. Body posture: Congruent body language improves message significance.
  3. Gestures: Appropriate gestures help emphasize the message.
  4. Voice: A level, modulated tone is more convincing and acceptable, not intimidating.
  5. Timing: Use good judgment to maximize receptivity and impact.
  6. Content: How, where, and when you comment is often more important than what you say.

"I" Statements

  • Indicate ownership of feelings/needs.
  • Focus on behavior, not blame.
  • Identify the effect of the behavior.
  • Direct, honest, and contribute to healthy relationships.

Techniques for Assertive Communication

  1. Behavior Rehearsal: Practicing how you want to look and sound, especially when using "I" statements, helping to manage emotions.
  2. Repeated Assertion (Broken Record): Ignoring manipulative tactics while sticking to your point.
  3. Fogging: Receiving criticism without getting anxious or defensive (Acknowledging some truth in the criticism).
  4. Negative Enquiry: Encouraging the expression of honest negative feelings to better understand the issue.
  5. Negative Assertion: Accepting errors/faults without apologizing (tentatively agreeing with criticism).
  6. Workable Compromise: Agreeing to a compromise that doesn't compromise self-respect.
  • If the goal compromises self-respect, no compromise should be made*.

Principles of Assertiveness

  1. Use "I" statements: Take responsibility for your feelings (using "I feel" statements).
  2. Focus on specific behavior, not generalities: Be clear and specific about the action you want to discuss or correct.
  3. Describe what you would like to be different: Describe what you want to happen, not just express dissatisfaction.
  4. Don't say "YES" when you want to say "NO": Set boundaries and be responsible, don't acquiesce to unreasonable requests.
  5. Be direct: Talk to the intended person, not to someone who may speak to them.
  6. Be prepared to listen: Actively listen and demonstrate that you understand their feelings.

Factors Affecting Assertive Communication

  • Low self-confidence
  • Fear of rejection or ridicule
  • Fear of upsetting others
  • Lack of knowledge
  • Culture
  • Socialization

Form Communication

  • Verbal communication
  • Nonverbal communication

Verbal Communication

  • Involves the exchange of information using spoken or written words.
  • Language is used to communicate verbally.
  • Spoken and written communication reveals much about the person.
  • Choice of words reflects factors like age, education, developmental level, socioeconomic background, and culture.

Characteristics of Effective Verbal Communication

  • Simple
  • Brief
  • Clear
  • Well-timed
  • Relevant
  • Adaptable
  • Credible
  • Pace and intonation

Simplicity

  • Uses easily understood words, considering the age, knowledge, culture, and educational level of the receiver.

Clarity

  • Requires precise expression of the sender's intentions.
  • Verbal and non-verbal communication should match.

Timing and Relevance

  • Client's priorities are considered.
  • Avoid asking numerous questions without giving the client an opportunity to respond.

Adaptability

  • Modifying statements based on client cues.
  • Requires sensitivity to identify those cues from the client.

Credibility

  • Providing honest responses to earn client trust.
  • Knowledge enables confidence when speaking.

Pace/Intonation

  • Speed is key during presentations.
  • Establish connection with receivers/listeners for tone.
  • Intonation (variation of pitch and tone) reveals the mood of the voice.

Nonverbal Communication

  • Part of interactions not involving spoken/written words.

  • Often taken for granted.

  • Conveys more information than verbal communication.

  • Nonverbal cues (signs) or paralinguistic elements of speech reveal true feelings and emotions.

  • Attitude can be determined by:

    • Standing
    • Sitting/walking
    • Dressing
    • Facial expressions
    • Hand movements

Aspects of Nonverbal Communication cues

  • Physical appearance
  • Body movement/gestures
  • Facial expression
  • Posture and Gait
  • Vocal cues
  • Touch

Barriers to Communication

  • Physical impairment or disability
  • Hearing impairment
  • Speech impairment
  • Vision impairment
  • Physical disability
  • Intellectual disability
  • Noise, bad handwriting
  • Weather, distance
  • Use of medical jargon
  • Premature evaluation
  • Resistance to change
  • Lack of Subject Knowledge
  • Language/linguistic barriers/semantics
  • Emotions
  • Personality Conflict and communication
  • Psychological barriers
  • Technological barriers
  • Premature evaluation
  • Inadequate attention
  • Organizational Structure Barriers
  • Status barriers (superior-subordinate relationship)
  • Lack of Mutual Trust
  • Ambiguity and Abstractions Overuse
  • Gender Barriers

Premature Evaluation

  • Forming a judgment before hearing the entire message.
  • Distorts understanding and impairs effective communication.

Resistance to Change

  • Human tendency to stick to old patterns.
  • Resisting change to maintain the status quo.

Lack of Subject Knowledge

  • Sender lacks knowledge and thus, is unable to convey the message clearly.
  • Leads to receiver misunderstanding the message, thus affecting communication.

Language/Linguistic Barriers/Semantics

  • Words/symbols have different meanings for different people.
  • Sender's intended meaning may differ from receiver's interpretation.

Emotional Attitude

  • Communicator and communicate emotions obstruct free flow of transmission and understanding.
  • Strong emotions make it difficult to understand the other person's frame of mind (e.g., angry, fearful, mistrustful).

Personality Conflict

  • Personal factors (judgment, social values, inferiority complex) cause psychological distance between communicator and communicate.
  • Inconsistency between what someone says and does poses a credibility gap.

Technological Barriers

Inadequate Attention

  • Communication as a one-way process.
  • Lack of attention by the receiver leads to no understanding of the message.
  • Half-listening is like an engine running with the gears in neutral (uses fuel but doesn't move).

Organizational Structure Barriers

  • Communication distortion especially when going up the hierarchy.
  • Complex structure cuts off information as it travels through many layers.

Status Barriers (Superior-Subordinate Relationship)

  • Status/position in the organization affects communication.
  • A superior may communicate information to maintain the status difference.
  • Subordinates may convey messages that the superior prefers.

Lack of Mutual Trust

  • Sharing of ideas is only possible when there is mutual trust.
  • Credibility gap may also cause a lack of trust.

Ambiguity and Abstractions Overuse

  • Leaving things unsaid, using too many generalizations, proverbs, sayings leads to misinterpretations, harming communication.

Gender Barriers

Communication Technologies

  • Body of knowledge devoted to creating tools, processing actions, and extracting materials to simplify daily lives.
  • Application of science to solve problems.
  • Dynamic: always improving due to ever-changing needs and demands.

Types of Technologies

  1. Construction technology
  2. Assistive technology
  3. Medical technology
  4. Information technology
  5. Entertainment technology
  6. Business technology
  7. Educational technology
  8. Communication technology

Advantages of Technology

  • Increased production
  • Helps small businesses gain a competitive advantage
  • Saves time
  • Accelerates innovation
  • Improves information sharing
  • Improves data storage
  • Simplifies business communication

Disadvantages of Technology

  • Expensive
  • Not always safe
  • Social/Workplace disconnection

Advantages of Technology in the Classroom

  • Promotes individual, student, and group learning
  • Encourages risk-taking
  • Assists students with disabilities
  • Bridges the gap between teachers and students
  • Simplifies teachers' work

Disadvantages of Technology in the Classroom

  • Classroom distractions
  • Expensive
  • Requires training

Communication Technology

  • System using technical means to transmit information or data from one place/person to another.
  • Essential for conveying ideas, exchanging information, expressing emotions.
  • Used to stay in touch with friends, family, patients, and relatives (e.g. texts, social media, emails, phone calls).

Social Media

  • Websites and applications that allow quick, efficient, and real-time content sharing, communication, interaction, personal messaging, and collaboration.

E-Mail

  • Stored information on a computer exchanged between two users over telecommunication.
  • May contain text, files, images, or other attachments.
  • First sent by Ray Tomlinson in 1971.

Writing an E-mail

  • TO: Recipient's email address.
  • FROM: Sender's email address.
  • SUBJECT: Short description of email content.
  • CC (Carbon Copy): Recipients who are not the direct intended recipients.
  • BCC (Blind Carbon Copy): Secret recipients who don't see who else received the email.
  • MESSAGE BODY: Content of the email.

Advantages of E-mail

  • Free delivery (aside from internet service costs)
  • Global delivery
  • Instant delivery
  • File attachments
  • Long-term storage.
  • Environmentally friendly (paperless)
  • Recipient needn't be online.

Phone Call (Manners)

  • Professional calls differ from personal calls.
  • Be mindful of what you say and how you say it to avoid accidentally miscommunicating with the client.

Personal Calls

  • Phones connect us with friends and family.
  • Important for emergencies.
  • Can be annoying if not used thoughtfully.
  • Utilize features such as silent rings, vibrate, and voicemails to respect the privacy of others.

Rules/Guidelines for Handling Phone Calls

  • Be in control of the phone (not let it control you)
  • Speak at a low tone
  • Be courteous to those you are with, turn off phone if it interrupts a conversation/activity
  • Watch your language, especially when others can overhear
  • Avoid personal/confidential matters in public

Phone Etiquette (Workplace)

  • Answer within 3 rings
  • Introduce yourself immediately
  • Speak clearly
  • Use speakerphone only when necessary
  • Actively listen and take notes.
  • Use proper language.
  • Stay cheerful.
  • Ask before putting someone on hold/transferring a call.
  • Be honest if you don't know the answer.
  • Mind your volume.
  • Check and respond to voicemails.

Advantages of Communication Technology

  • Speed/Time: Saves money/time with quick data transfer.
  • Globalization: Saves money (travel).
  • Cost effectiveness: Cheaper than phone calls.
  • Greater availability: Automated business operations.
  • Bridging the cultural gap: Allows communication between different cultures.
  • Creation of new jobs: Generates jobs in ICT fields.
  • Education: Allows broader access through online resources.

Basic Communication Skills

  • Clarification
  • Reflection
  • Probing
  • Summarizing
  • Open questions

Clarification

  • Used when the client says something vaguely/unclearly.
  • Nurse seeks to understand the client's meaning better (e.g. "what is it about chemotherapy that worries you?").

Reflection

  • Communicating understanding, assessing accuracy, facilitating further explanation.

Probing

  • Employing the skill to encourage client to expand on a specific issue/clarify vagueness.
  • For example, asking "you mentioned trouble sleeping since your surgery? Can you tell me more about that?"

Summarizing

  • Drawing together main issues of interaction, supporting clarity of messages.

Open Questions

  • Simple and effective method of encouraging patient disclosure.
  • Useful for assessing clients/patients' problems.
  • Prefixed with words like 'When,' 'What,' 'How,' 'Will' to discourage simple yes/no answers.

Advanced Communication Skills

  • Empathy: Communicating understanding of another person's experience from their perspective.
  • Unconditional positive regard: Viewing the client with dignity and worth.
  • Challenging: Inviting change, addressing inconsistencies and helping the client see issues from a wider perspective.

Therapeutic Nurse-Patient Relationship

  • A purposeful, goal-directed relationship aimed at advancing the client's best interest/outcome.
  • It's the means by which a therapist and a client hope to engage, resulting in beneficial changes in the client.

Tips to Consider

  1. Introduce yourself to the patient by name & shake hands if appropriate.
  2. Ensure patient privacy during care. Meet basic needs (pains, discomfort).
  3. Actively listen & restate the presented concerns to understand her/his concerns (don't overdo it!).
  4. Maintain eye contact, smile occasionally, nod your head; speak calmly and slowly using easily understandable terms.
  5. Maintain professional boundaries, respecting cultural differences (some may require touch & others not).

Phases of Therapeutic Nurse-Patient Relationship

  1. Pre-orientation/interaction phase: Before actual interaction, nurse gathers information from charts, significant others, etc. She identifies her feelings, fears, and anxieties about working with that specific patient and sets objectives. This also includes planning how to interact with the patient.
  2. Introductory/orientation phase: Nurse introduces herself to the patient, gets to know the patient, and builds trust/rapport, creating a therapeutic environment that ensures safety and privacy. It ends when both nurse and patient begin to accept one another as unique beings.
  • Establish contact, build trust, create environment, agree on pact (time, place, etc.). Talk to the patient to ensure they feel heard; assess the patient's needs, coping strategies (defense mechanisms), strengths & weaknesses.*
  1. Working phase: The nurse and patient work on overcoming obstacles during the orientation phase to meet goals. This phase helps the nurse develop nursing/midwifery skills. The end results lead to a patient who is able to verbalize & socialize issues realistically. The nurse is actively exploring the patient's perceptions of reality while also giving constructive feedback.
  • Collect data, help the patient identify problems, help the patient develop a solution, encourage the client to use new patterns of behavior, identify support systems, patient understanding of role in treatment.*
  • Barriers to this phase could include testing of nurse by patient, patient progress/regression, difficulty in collecting/interpreting data.*
  1. Termination phase: The nurse prepares the patient for the end of the relationship by reminding them.

Part 4: Effective Presentation Techniques

  • Presentation Style (3 elements): a. Vocal Technique: Loudness, Pitch, Rate, Pause (deviations from norm for emphasis), b. Body Language: Eye contact, Gestures, Posture, c. Use of Space: Can everyone see you? Movement

Common Problems in Presentations

  • Verbal filters ("uh," "um," "like")
  • Unrelated words/phrases
  • Swaying/rocking/pacing
  • Hands in pockets
  • Lip smacking
  • Fidgeting
  • Failure to be audience-centered.

Presentation Tips

  1. Smile
  2. Breathe
  3. Water
  4. Notes
  5. Finish on or under time
  6. 6 words per slide (varies)
  7. 10 slides (varies)
  8. 20 minutes (varies)
  9. At least 30-point font size

Creating Effective Visual Aids

  • Enhance understanding

  • Add variety

  • Support claims

  • Lasting impact

  • Used poorly = distraction, ineffective presentation

Visual Aids - Example

  • PowerPoint Slides
  • Overhead Trans
  • Graphs/Charts
  • Pictures
  • Films/Video
  • Flip Charts
  • Sketches

Visual Aids Should...

  • Supplement the presentation
  • Outline main points
  • Serve the audience's needs, not the speaker's
  • Be simple and clear

Purpose of Using Visual Aids

  • Support ideas and improve comprehension
  • Add variety to keep audience engaged
  • Illustrate complex ideas/reinforce ideas

Improving Comprehension

  • Add variety
  • Illustrate complex ideas

Constructive Criticism

  • Offering valid, well-reasoned opinions.
  • Involves both positive and negative comments in a friendly manner.
  • Motivated by the desire to help the individual improve.
  • Rational, balanced; not fueled by anger or hatred.

How to Offer Constructive Criticism

  • Start with praise
  • Don't make it personal
  • Be specific
  • Be kind
  • Lead by example
  • Criticize your own behavior first
  • Ask questions instead of giving orders
  • Pick the right time

How to Deal With Constructive Criticism/Feedback

  • Acknowledging
  • Thanking
  • Apologizing
  • Disarming

Therapeutic Relationship

  • Purposeful, goal-directed.
  • Advances client's best interests/outcome.
  • Means by which therapist/client engage and effect change.

Therapeutic Nurse-Patient Relationship

  • Helping relationship based on mutual trust, respect, nurturing faith & hope.
  • Being sensitive to self and others.
  • Satisfy patient's physical, emotional & spiritual needs through knowledge & skill.
  • Conscious of verbal & nonverbal communication and use them effectively.

Additional TIPS to Consider

  1. Introduce yourself, using the patient's name and shaking hands (if appropriate).
  2. Ensure privacy. Meet basic needs (pain relief, discomfort).
  3. Actively listen & restate concerns to ensure understanding (don't overdo it).
  4. Maintain eye contact, smile at intervals, nod, calmly & slowly using relevant terms.
  5. Maintain professional boundaries & respect cultural differences (therapeutic touch).

Phases of Therapeutic Relationship

  1. Pre-orientation/interaction
  2. Introductory/orientation
  3. Working phase
  4. Termination phase (Preparing the patient for the end of the relationship)

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Therapeutic Communication PDF

Description

Test your knowledge on the key aspects of therapeutic nurse-patient relationships. This quiz covers concepts of constructive criticism, trust, and professional conduct essential for effective nursing practice. Perfect for nursing students and professionals alike.

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