Telephone Orders in Nursing: Key Guidelines Quiz & Flashcards

What does the Joint Commission discourage whenever possible?

In what instances are telephone orders considered essential according to the text?

What should be in place for telephone orders according to the text?

What is a basic concern in nursing profession related to patient information?

Who does the patient information belong to according to the text?

Which aspect of privacy involves the communication of information?

Who can be held liable if a nurse gives out patient information without authorization?

Who is NOT allowed routine access to patient information without administrative responsibility related to patient care?

What do healthcare agencies provide patients regarding privacy policies?

What is the purpose of sending patient information to third-party payers?

How can a nurse safeguard patient information?

Joint Commission Guidelines

Discourages telephone orders whenever possible to minimize errors.

Essential Telephone Orders

Considered essential in emergency situations where immediate medical action is required and written orders are not feasible.

Requirements for Telephone Orders

Must be followed by a written confirmation and should be authenticated by a physician’s signature.

Patient Information Concerns

Basic concern in nursing is safeguarding patient confidentiality and integrity of information.

Ownership of Patient Information

Patient information belongs to the individual patient, with rights to privacy and confidentiality.

Aspect of Privacy

Privacy relates to communication of patient information and maintaining confidentiality.

Nurses can be held liable for disclosing patient information without authorization, facing repercussions for breaches of confidentiality.

Access Restrictions

Individuals not involved in direct patient care are not allowed routine access to patient information unless they have administrative responsibilities.

Patient Privacy Policies

Healthcare agencies provide patients with clear privacy policies, detailing their rights and how their information will be handled.

Sending patient information to third-party payers is primarily for billing and reimbursement purposes.

Safeguarding Patient Information

Nurses can safeguard patient information by adhering to privacy protocols, utilizing secure communication methods, and only sharing information on a need-to-know basis.

Learn about the importance of clear guidelines for documenting and verifying telephone orders in nursing practice. Understand the exceptions when telephone orders are necessary for timely care, despite being discouraged by The Joint Commission.