Podcast
Questions and Answers
What is assertiveness in communication?
What is assertiveness in communication?
How is aggressive communication described?
How is aggressive communication described?
What is passive communication?
What is passive communication?
What is empathy?
What is empathy?
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What is clinical empathy?
What is clinical empathy?
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How do nurses provide empathy?
How do nurses provide empathy?
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What does genuineness refer to in nurse-client relationships?
What does genuineness refer to in nurse-client relationships?
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How is 'presence' defined in the context of nursing?
How is 'presence' defined in the context of nursing?
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How does a nurse know if self-disclosure is appropriate?
How does a nurse know if self-disclosure is appropriate?
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What is the concept of withholding value statements related to?
What is the concept of withholding value statements related to?
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What is the main purpose of active listening in nursing communication?
What is the main purpose of active listening in nursing communication?
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What is the primary function of haptics in non-verbal communication?
What is the primary function of haptics in non-verbal communication?
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What is the significance of chronemics in non-verbal communication?
What is the significance of chronemics in non-verbal communication?
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What is the key aspect of therapeutic communication for nurses?
What is the key aspect of therapeutic communication for nurses?
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What is the primary purpose of self-awareness in nursing communication?
What is the primary purpose of self-awareness in nursing communication?
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What is the main barrier to empathy in nursing communication?
What is the main barrier to empathy in nursing communication?
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What is the purpose of attending behavior in nursing communication?
What is the purpose of attending behavior in nursing communication?
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What is the primary symptom of burnout as mentioned in the text?
What is the primary symptom of burnout as mentioned in the text?
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What is the main purpose of reflective practice in nursing communication?
What is the main purpose of reflective practice in nursing communication?
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What is the primary function of contemplative practice in nursing communication?
What is the primary function of contemplative practice in nursing communication?
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Which non-verbal communication function involves using gestures to emphasize a message?
Which non-verbal communication function involves using gestures to emphasize a message?
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Which non-verbal interaction system refers to the study of body movement and posture?
Which non-verbal interaction system refers to the study of body movement and posture?
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What is the term for the process of reflecting a client's thoughts and feelings back to them using empathy?
What is the term for the process of reflecting a client's thoughts and feelings back to them using empathy?
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Which zone of touch involves contact with the client's hands, arms, and shoulders?
Which zone of touch involves contact with the client's hands, arms, and shoulders?
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What type of question is designed to elicit specific information and has a narrow focus?
What type of question is designed to elicit specific information and has a narrow focus?
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What is a common defense mechanism that involves the unconscious refusal to accept reality?
What is a common defense mechanism that involves the unconscious refusal to accept reality?
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Which of the following is a benefit of using silence in communication with clients?
Which of the following is a benefit of using silence in communication with clients?
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What is a drawback of using leading questions in communication?
What is a drawback of using leading questions in communication?
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In communication, what is the term for the timing of a message, its relevance, and the use of pauses?
In communication, what is the term for the timing of a message, its relevance, and the use of pauses?
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Which non-verbal communication function involves using body language to contradict the verbal message?
Which non-verbal communication function involves using body language to contradict the verbal message?
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Study Notes
Effective Communication Techniques for Nurses
- Professional relationship used to increase client comfort level and deepen nurse-client bond
- Non-verbal communication functions: repeating, substituting, complementing, regulating, contradicting
- Five non-verbal interaction systems: kinesics, proxemics, chronemics, haptics, vocalics
- Reflecting client’s thoughts and feelings back to them using empathy to increase self-awareness
- Reviewing attending behavior and its importance in conveying interest in the client
- Common defense mechanisms: regression, sublimation, displacement, denial, rationalization, repression, suppression, reaction formation
- Zones of touch: social, consent, vulnerable, intimate
- Types of questions: closed-ended, open-ended, focused, circular, follow-up
- Benefits and drawbacks of open and close-ended questions
- Pitfalls of leading questions
- How nurses can use timing, relevance, and silence in communication with clients
- Benefits of silence in communication: allowing reflection, respecting client's silent moment, providing opportunity to change conversation direction, and slowing pace of interaction
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Description
Test your knowledge of effective communication techniques for nurses with this quiz. Explore professional relationships, non-verbal communication, empathy, defense mechanisms, touch zones, types of questions, and the benefits of silence in nursing communication.
