30 Questions
What is assertiveness in communication?
Expressing thoughts and feelings clearly without belittling others
How is aggressive communication described?
Expressing feelings and opinions strongly as they occur
What is passive communication?
Not expressing feelings or needs
What is empathy?
The ability to understand the feelings of others
What is clinical empathy?
A tool consciously employed for therapeutic intervention
How do nurses provide empathy?
By responding appropriately and clarifying the patient's feelings
What does genuineness refer to in nurse-client relationships?
The importance of developing a genuine relationship
How is 'presence' defined in the context of nursing?
Being totally present with the client
How does a nurse know if self-disclosure is appropriate?
By assessing its potential impact on the therapeutic relationship
What is the concept of withholding value statements related to?
Forming a non-judgmental attitude through self-awareness
What is the main purpose of active listening in nursing communication?
To actively take in, absorb, and understand what is being expressed
What is the primary function of haptics in non-verbal communication?
Communicate trust, warmth, love, fear, etc. through touch
What is the significance of chronemics in non-verbal communication?
It involves non-verbal time communication and how time is used with a patient
What is the key aspect of therapeutic communication for nurses?
Empathy and respect
What is the primary purpose of self-awareness in nursing communication?
Recognize and overcome personal communication barriers
What is the main barrier to empathy in nursing communication?
Lack of time, trust, privacy, and support from colleagues
What is the purpose of attending behavior in nursing communication?
To be present and supportive for the client
What is the primary symptom of burnout as mentioned in the text?
Feeling of lack of control over commitments
What is the main purpose of reflective practice in nursing communication?
To engage in self-care and learn from past experiences
What is the primary function of contemplative practice in nursing communication?
To transform relationships with oneself, others, and the world
Which non-verbal communication function involves using gestures to emphasize a message?
Repeating
Which non-verbal interaction system refers to the study of body movement and posture?
Kinesics
What is the term for the process of reflecting a client's thoughts and feelings back to them using empathy?
Reflective listening
Which zone of touch involves contact with the client's hands, arms, and shoulders?
Social
What type of question is designed to elicit specific information and has a narrow focus?
Focused
What is a common defense mechanism that involves the unconscious refusal to accept reality?
Denial
Which of the following is a benefit of using silence in communication with clients?
Allowing reflection
What is a drawback of using leading questions in communication?
They can bias the client's response
In communication, what is the term for the timing of a message, its relevance, and the use of pauses?
Temporal awareness
Which non-verbal communication function involves using body language to contradict the verbal message?
Contradicting
Study Notes
Effective Communication Techniques for Nurses
- Professional relationship used to increase client comfort level and deepen nurse-client bond
- Non-verbal communication functions: repeating, substituting, complementing, regulating, contradicting
- Five non-verbal interaction systems: kinesics, proxemics, chronemics, haptics, vocalics
- Reflecting client’s thoughts and feelings back to them using empathy to increase self-awareness
- Reviewing attending behavior and its importance in conveying interest in the client
- Common defense mechanisms: regression, sublimation, displacement, denial, rationalization, repression, suppression, reaction formation
- Zones of touch: social, consent, vulnerable, intimate
- Types of questions: closed-ended, open-ended, focused, circular, follow-up
- Benefits and drawbacks of open and close-ended questions
- Pitfalls of leading questions
- How nurses can use timing, relevance, and silence in communication with clients
- Benefits of silence in communication: allowing reflection, respecting client's silent moment, providing opportunity to change conversation direction, and slowing pace of interaction
Test your knowledge of effective communication techniques for nurses with this quiz. Explore professional relationships, non-verbal communication, empathy, defense mechanisms, touch zones, types of questions, and the benefits of silence in nursing communication.
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