38 Questions
What is a critical aspect of nonverbal communication?
Body language and facial expressions
What is the primary reason verbal communication is less reliable?
It can be insincere
In which situation would a nurse aide need to be more observant of nonverbal cues?
When the resident has hearing loss
What is the primary role of a nurse aide in facilitating communication with a resident with hearing loss?
To observe and respond to nonverbal cues
What is the primary difference between receptive and expressive aphasia?
One affects understanding language and the other affects producing language
What is an example of nonverbal communication in a resident expressing pain?
Holding a body part that hurts
What can impede effective communication?
Four behaviors that block effective communication
What is a critical aspect of a nurse aide's role in facilitating communication?
Being very observant
What is the primary focus of the Patient Centered/Focused Model of nursing care?
Performing tasks previously done by other departments
What is the major responsibility of a CNA?
Providing personal care to residents and reporting changes to the nurse
What is the consequence of a CNA not performing tasks according to the standards of practice for the nursing assistant?
The CNA is practicing outside the scope of practice.
What is the purpose of delegation in the nurse aide's role?
To give another person the right to perform a task on behalf of the nurse
What is one way the nurse aide can help to prevent abuse?
By being aware of the resident's history and risk factors
What is the primary reason a CNA must consider the Five Rights of Delegation?
To avoid performing tasks outside the scope of practice.
What is the scope of practice in the nurse aide's role?
The range of tasks the assistant is legally allowed to perform
What is the relationship between 'ethics' and 'values' in the context of a CNA's practice?
Ethics are the principles, while values are the personal beliefs.
What is the primary goal of the Code of Ethics for Nurse Aides?
To provide a framework for CNAs to make ethical decisions.
What is the primary purpose of HIPAA in the nurse aide's role?
To protect the resident's personal health information
What is one type of abuse that can occur in a resident?
Invasion of privacy
What is the result of a CNA performing a task that is outside their scope of practice?
The CNA is responsible for any harm or injury to the resident.
What is the primary benefit of the Team Nursing Model?
It allows the nurse and CNA to work together to complete tasks
What is the purpose of the questions the nurse must consider when tasks are delegated to the CNA?
To ensure the CNA understands the task being delegated.
What is a crucial aspect of reporting changes in body functioning?
Speaking clearly and loud enough for the supervisor to hear
What is the primary role of the nurse aide in recognizing changes in body functioning?
To recognize and report changes to the supervisor
What is an example of a communication block?
Assuming the other person knows what you are thinking
What is the consequence of not listening to the resident's needs?
The resident's needs go unmet, and you are labeled as a poor caregiver
Why is it important for the sender to consider the receiver's abilities when delivering a message?
So the message can be understood and received effectively
What is the purpose of the nurse aide recording changes in a resident's medical record?
To communicate changes to the supervisor
What is an example of effective communication?
Speaking clearly and loud enough for the receiver to hear
What is the consequence of not communicating effectively with the resident?
The resident's needs go unmet, and you are labeled as a poor caregiver
What is the primary reason for resolving conflicts in a healthcare setting?
To maintain a positive work environment for residents
What is the recommended approach to start resolving a grievance or dispute?
Try to talk to the person involved in the grievance or dispute
What is the benefit of learning to 'agree to disagree' in conflicts?
It allows for mutual respect and understanding of differing beliefs
What should you do if you misinterpret something in a conflict?
Apologize for the misunderstanding
What is the last resort in resolving a conflict?
Reporting the issue to the supervisor
Why is it essential to listen to the other person in a conflict?
To understand their perspective and expectations
What should you do if the conflict cannot be resolved through talking to the person involved and following the chain of command?
Write a formal complaint to the facility
What is the role of a nurse aide in resolving grievances and disputes?
To try to talk to the person involved in the grievance or dispute
Study Notes
Nursing Models
- Team Nursing Model: involves a nurse and CNA working together to complete tasks for residents
- Patient Centered/Focused Model: members of the nursing team perform tasks that were once done by other departments
Abuse and HIPAA
- HIPAA: purpose is to ensure confidentiality and security of patient health information
- Abuse: can be physical, emotional, or financial; can be intentional or unintentional
- Four types of abuse: physical, emotional, financial, and sexual
- Risk factors for becoming abusive: stress, lack of support, burnout
- Signs of possible abuse: physical injuries, changes in behavior or mood, unexplained bruises
Reporting Abuse and Neglect
- Nurse aide's responsibility: to report signs of abuse or neglect to nurse or supervisor
- Legal and regulatory aspects: consequences for abuse, neglect, misappropriation of resident property, and unprofessional conduct
- Code of Ethics for Nurse Aides: guides actions and decision-making
Delegation and Scope of Practice
- Delegation: nurse delegates tasks to CNA, but remains responsible for quality of care
- Scope of Practice: range of tasks CNA is legally permitted to perform
- Five Rights of Delegation: questions to consider when tasks are delegated to CNA
Communication
- Effective communication: involves sender, message, and receiver; can be verbal or nonverbal
- Factors affecting communication: hearing loss, aphasia, and other physical limitations
- Nurse aide's role in communication: assist residents with hearing loss, use of facial expressions and body language
- Objective reporting: accurate and unbiased recording of observations and events
Conflict Resolution
- Communication blocks: obstacles to effective communication, such as not listening or assuming knowledge
- Resolving grievances and disputes: try to talk to the person, follow chain of command, and write a formal complaint if necessary
This quiz covers the team nursing model in a Nurse Aide Training Program, including roles and responsibilities of nurses and CNAs working together.
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