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Questions and Answers
Which group is responsible for handling network outages and service issues?
Which group is responsible for handling network outages and service issues?
- Customer-facing units
- Service Desk
- Network Technical Group
- NTG-SD (correct)
What is one of the tasks of the NTG-SD group?
What is one of the tasks of the NTG-SD group?
- Follow up on tickets beyond SLA for the creator/support group
- Create Outage IDs for each network element
- Address threshold complaints (3 or more accounts) (correct)
- Daily broadcast network outages to customer-facing units
What report does the NTG-SD group generate daily?
What report does the NTG-SD group generate daily?
- Service Issue Report
- Daily Open/Forwarded Complaint Report (correct)
- Network Outage Report
- Customer-Facing Units Report
Study Notes
Network Support Groups
- The NTG-SD group is responsible for handling network outages and service issues.
NTG-SD Group Tasks
- One of the tasks of the NTG-SD group is to troubleshoot and resolve network-related problems.
Daily Report
- The NTG-SD group generates a daily report detailing network outages and service issues.
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Description
Test your knowledge on NTG-SD (Network Technical Group – Service Desk) tasks and responsibilities. This quiz will cover topics such as handling network outages, creating Outage IDs, broadcasting service-affecting activities, and following up on tickets beyond SLA.
