NTG-SD Tasks and Responsibilities Quiz
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NTG-SD Tasks and Responsibilities Quiz

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@AmusingUnakite

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Questions and Answers

Which group is responsible for handling network outages and service issues?

  • Customer-facing units
  • Service Desk
  • Network Technical Group
  • NTG-SD (correct)

    • What is one of the tasks of the NTG-SD group?

  • Follow up on tickets beyond SLA for the creator/support group
  • Create Outage IDs for each network element
  • Address threshold complaints (3 or more accounts) (correct)
  • Daily broadcast network outages to customer-facing units

    • What report does the NTG-SD group generate daily?

  • Service Issue Report
  • Daily Open/Forwarded Complaint Report (correct)
  • Network Outage Report
  • Customer-Facing Units Report

    • Study Notes

    Network Support Groups

    • The NTG-SD group is responsible for handling network outages and service issues.

    NTG-SD Group Tasks

    • One of the tasks of the NTG-SD group is to troubleshoot and resolve network-related problems.

    Daily Report

    • The NTG-SD group generates a daily report detailing network outages and service issues.

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    Description

    Test your knowledge on NTG-SD (Network Technical Group – Service Desk) tasks and responsibilities. This quiz will cover topics such as handling network outages, creating Outage IDs, broadcasting service-affecting activities, and following up on tickets beyond SLA.

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