3 Questions
Which group is responsible for handling network outages and service issues?
NTG-SD
What is one of the tasks of the NTG-SD group?
Address threshold complaints (3 or more accounts)
What report does the NTG-SD group generate daily?
Daily Open/Forwarded Complaint Report
Study Notes
Network Support Groups
- The NTG-SD group is responsible for handling network outages and service issues.
NTG-SD Group Tasks
- One of the tasks of the NTG-SD group is to troubleshoot and resolve network-related problems.
Daily Report
- The NTG-SD group generates a daily report detailing network outages and service issues.
Test your knowledge on NTG-SD (Network Technical Group – Service Desk) tasks and responsibilities. This quiz will cover topics such as handling network outages, creating Outage IDs, broadcasting service-affecting activities, and following up on tickets beyond SLA.
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