Untitled Quiz

Comparing a new airport's performance to other similar airports for inspiration and best practices.

The overall journey a passenger has before, during, and after their airport experience.

Factors influencing passenger experience before reaching the airport (e.g., website, transport, parking).

Trunks, bags, parcels, and suitcases carried by travelers.

Finding comparable airports in terms of size, location, and operation type (single runway) for reference during the first phase of the new airport's operation.

Methods of measuring how satisfied and engaged passengers are during their airport journey.

Airports recognized for high-quality services (e.g., Skytrax World's Best Airports).

Strategies to improve passenger experience by managing expectations, technology, resources, and predictive modeling.

Areas accessible to passengers and visitors, including parking lots, roads, and public transport.

Management of passenger flow (check-in, security, boarding), baggage handling, and concessions (shops, restaurants, lounges) within the airport terminal.

Airport's central hub for activating in emergencies, daily operations control, and operational support.

Process of handling bags from check-in to the aircraft, addressing issues like delays and lost luggage.

Baggage exceeding the allowed weight or size limits.

The shortest time between flights allowed for passengers to connect.

Optimized passenger flows to minimize wait times at check-in, security, and improve comfort.

A method of airport revenue where all revenue is calculated based on total generated revenue of the airport and not broken down into different segments.

A method of airport revenue where aeronautical and non-aeronautical revenue streams are separated and calculated independently.

Airport revenue generated from aircraft activities (e.g., landing fees, terminal charges).

Airport revenue generated from activities outside of aircraft operations (e.g., parking fees, retail sales).

Rules and limitations set by governments to control environmental impacts of airports (e.g., noise limits).

Specific standards for ground handling efficiency at Zurich Airport (e.g., maximum queue time, first-bag-off time).

Airport revenue regulation method that focuses on recovering operational costs and a return on investment.

Regulation on maximum prices for airport services.

Designated time for aircraft take-off and landing.

Buying or selling of slots between airlines to accommodate operational needs.

Unique airport regulation system at Heathrow that implements a market-based approach to slots.

A system for improved communication and decision-making in airport operations, especially for improving responses to weather events.

Fees charged to airlines for landing aircraft at an airport, calculated independently from other revenues.