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Questions and Answers

Which airport is considered a suitable benchmark for its operational structure as a single runway airport?

  • Sydney Airport
  • London Gatwick (correct)
  • Adelaide Airport
  • London Heathrow
  • What is a significant aspect of enhancing passenger experience before they arrive at the airport?

  • Boarding gates
  • In-flight entertainment
  • Website experience (correct)
  • Check-in kiosks
  • Which airport is renowned for its best practices in immigration processes?

  • Kansai Airport
  • Changi Airport
  • Hong Kong Airport (correct)
  • Tokyo Haneda
  • How can airports manage passenger expectations effectively?

    <p>By informing passengers via access to information</p> Signup and view all the answers

    What technology can be used for queue management at airports?

    <p>Sentiment tracking solutions</p> Signup and view all the answers

    Which factor is important for effective baggage operation management?

    <p>Predictive modelling</p> Signup and view all the answers

    What area of passenger experience does not directly occur at the airport?

    <p>Pre-check-in</p> Signup and view all the answers

    What is one of the key metrics for evaluating passenger experience in airports?

    <p>Passenger satisfaction surveys</p> Signup and view all the answers

    What are the primary functions of the Airport Operational Control Centre?

    <p>Activation, operation, and support for day-to-day airport activities</p> Signup and view all the answers

    Which aspect is NOT part of Terminal Operations?

    <p>Parking lot management</p> Signup and view all the answers

    What is the significance of improving the Minimum Connect Time from 90 to 60 minutes?

    <p>To improve resource management and terminal infrastructure utilization</p> Signup and view all the answers

    What is included in landside operations at an airport?

    <p>Coordinating public transport stations and parking lots</p> Signup and view all the answers

    How is baggage typically processed from check-in to the aircraft?

    <p>Baggage moves through a systematic handling process involving screening and sorting</p> Signup and view all the answers

    What is a primary concern related to baggage handling operations at airports?

    <p>Delays in baggage processing and lost luggage</p> Signup and view all the answers

    What role does technology play in enhancing the passenger experience at airports?

    <p>It minimizes wait times and smoothens processing for passengers</p> Signup and view all the answers

    Which of the following statements about airside operations is correct?

    <p>Airside operations encompass runway and taxiway management.</p> Signup and view all the answers

    What is one primary function of an airport?

    <p>Facilitate passenger and cargo transport</p> Signup and view all the answers

    Which of the following best describes the purpose of Airport Collaborative Decision Making (ACDM)?

    <p>To improve operational efficiencies and sustainability</p> Signup and view all the answers

    What is the role of tower controllers at airports?

    <p>To manage aircraft and vehicle movements on the ground</p> Signup and view all the answers

    Under which regulation are nearly two-thirds of all airports globally subject to government approval for charges?

    <p>Cost-based regulation</p> Signup and view all the answers

    What is a unique characteristic of the Heathrow anomaly regarding slots?

    <p>It involves market-based access to runway slots.</p> Signup and view all the answers

    What is the significance of the maximum average queue size requirement at Zurich Airport?

    <p>It helps maintain passenger satisfaction by limiting wait times.</p> Signup and view all the answers

    What do performance measures on ground handlers at Zurich Airport aim to optimize?

    <p>The processing time for aircraft ramp services</p> Signup and view all the answers

    Which type of revenue generation model do airlines typically prefer?

    <p>Single Till approach</p> Signup and view all the answers

    What is a key objective of compliance with aviation regulations?

    <p>To ensure safety and operational standards</p> Signup and view all the answers

    What is a common characteristic of airside operations?

    <p>Involves the management of runways and taxiways</p> Signup and view all the answers

    Which of the following describes the relationship between aeronautical and non-aeronautical revenues?

    <p>Both types of revenues can influence airport funding and operations.</p> Signup and view all the answers

    What is meant by 'Method of Working Plan (MOWP)' in airport operations?

    <p>Guidelines for safe operational procedures during disruptions</p> Signup and view all the answers

    What is the primary focus of air traffic control at airports?

    <p>To ensure the safety and order of air traffic movements</p> Signup and view all the answers

    Study Notes

    Airports and Aviation Regulation

    • Governments control international aviation markets through the allocation of traffic rights
    • The 1944 Chicago Convention regulated international aviation, assigning access to national rights requiring ownership and control within a state.
    • This regulation also governs airfares, handed over to IATA.

    Phases of Regulatory Focus in Aviation

    • Regulation Era:
      • 1910-1918: Military importance.
      • 1920s: National integration (mail services).
      • 1930s: Internationalism (BA/KL).
      • 1940s: Military Development.
      • Late 1940s-1970s: Economic regulation.
    • Deregulating and New Regulating Era:
      • 1970s-1970s: Domestic deregulation in US.
      • 1980s: International deregulation (open skies, EU packages).
      • 1980s-2000s: Private infrastructure (airports).
      • 2000s: Airline partnerships and mergers
      • 2020s: Environmental regulations.

    Australia's Aviation Market

    • The regulated domestic market ended in 1995.
    • Qantas and Australian Airlines merged and were privatised, with 25% sold to British Airways.
    • Ansett was given an international designation.
    • The IASC allocated traffic rights.
    • The Australian government's Federal Airports Corporation previously owned 39 airports.

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