Nordstrom Phone Interview Guide

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Questions and Answers

What should you say when you answer the phone?

Hi! This is Shannon Yeh, how are you today?

Tell me about yourself.

I am currently a student at Rutgers University pursuing my masters in biomedical sciences. I have a bachelors in visual studies and enjoy an active lifestyle including working out, photography, and cooking. I have a passion for fashion and follow the latest trends.

Why would you like to work at Nordstrom?

I love the style of the accessories and handbags Nordstrom offers. The culture is committed to providing great customer experience, and that aligns with my values.

Where do you work now and what are your responsibilities?

I currently sell on Poshmark and interact with customers regarding my products. Previously, I worked as a sales consultant for CDS Global, where I met sales goals and provided excellent customer service. Signup and view all the answers

What do you like about the Nordstrom company?

The atmosphere is always friendly, and they prioritize customer service, always checking if I need help. Signup and view all the answers

What are your hobbies and things that you like to do?

I love browsing fashion trends on Instagram, reading fashion magazines, photography, trying out new recipes, and following fashion blogs. Signup and view all the answers

How did you find out about this position?

I have a desire to work at Nordstrom, so I checked online for available positions and applied. Signup and view all the answers

What department are you interested in at Nordstrom?

I'm primarily interested in the accessories/handbags department. Signup and view all the answers

Why did you leave your last job?

I left my job at CDS Global because it was temporary, and I needed to start graduate school. Signup and view all the answers

What is your open availability?

I am available Mondays to Fridays, including holidays and weekends, after my trip to Asia from April 4th to April 19th. Signup and view all the answers

What is your weakness?

My weakness is managing stress, which sometimes affects my work. I handle it by taking breaks and addressing issues step by step. Signup and view all the answers

What are your strong points?

I am a fast learner and a multitasker, which I demonstrated at CDS Global and during my graduate studies. Signup and view all the answers

Why should we hire you?

I have great taste in clothing, an outgoing personality, and a love for working with customers. Signup and view all the answers

How do you handle stress?

I stay calm and take short meditation breaks when needed. Signup and view all the answers

What is good customer service?

Good customer service means being there for customers, greeting them, and assisting them with any questions or concerns. Signup and view all the answers

What do you know about Nordstrom?

Nordstrom started in 1901 as a small shoe shop in Seattle, known for providing the best quality customer care. Signup and view all the answers

How would you drive business to gain new customers?

I would greet guests warmly and follow up to ensure their experience was positive. Signup and view all the answers

What does customer service mean to you?

Customer service is about making customers happy, listening to their needs, and helping them select the best products. Signup and view all the answers

What would you do if you didn't meet your daily sales goal?

I would try my best to engage with every customer and cross-sell products. Signup and view all the answers

Study Notes

Phone Etiquette and Introduction

Start conversations warmly, e.g., "Hi! This is [Your Name], how are you today?"

Personal Background

Current graduate student at Rutgers University pursuing a master's in biomedical sciences.
Holds a bachelor's degree in visual studies.
Enjoys an active lifestyle with interests in fitness, photography, cooking, and fashion.

Motivation for Employment

Nordstrom admired for its stylish accessories and handbags.
Emphasis on great customer service aligns with personal values.
Sees opportunity for growth and experience in retail environment.

Current Employment and Responsibilities

Works as a seller on Poshmark, focusing on customer interaction.
Previous experience as a sales consultant at CDS Global, required multitasking and sales goals.
Roles involved product demonstrations and customer service.

Company Culture and Personal Interests

Values the friendly and helpful atmosphere at Nordstrom.
Interests include browsing social media for fashion trends, reading magazines, and following fashion blogs.

Job Search Process

Actively sought employment at Nordstrom due to a long-standing desire to work there.

Department Preference

Interested in the accessories and handbags department due to personal affinity and shopping habits.

Departure from Previous Employment

Left the previous job at CDS Global due to it being temporary and the start of graduate school.

Availability and Scheduling

Open availability Monday to Friday, including holidays and weekends, with a planned trip from April 4th to 19th.

Handling Weakness and Stress

Acknowledges stress as a weakness, employs short breaks and problem-solving techniques to manage it.
Experience in busy retail setting helps maintain calmness during stressful situations.

Strength and Work Ethic

Quick learner and efficient multitasker, able to handle various tasks simultaneously.
Outgoing personality facilitates customer interactions and enhances service quality.

Good Customer Service

Defined as being attentive, friendly, and proactive in assisting customers.
Importance of greeting customers and addressing their needs promptly.

Company Knowledge

Established in 1901, originally a small shoe shop in Seattle, now recognized for exceptional customer care.

Driving Business and Customer Retention

Strategy includes warm greetings to create a welcoming environment and follow-ups to ensure customer satisfaction.

Personal Definition of Customer Service

Focus on customer happiness, active listening, product assistance, and addressing inquiries to encourage repeat business.

Sales Goals Strategy

If daily sales goals are not met, engage with every customer and utilize cross-selling techniques to boost sales.

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Description

Prepare for your interview with Nordstrom using this quiz. It includes key phrases and suggested answers that can help you present yourself effectively. Master the art of telephone communication and stand out in your interview.