Questions and Answers
What should you say when you answer the phone?
Hi! This is Shannon Yeh, how are you today?
Tell me about yourself.
I am currently a student at Rutgers University pursuing my masters in biomedical sciences. I have a bachelors in visual studies and enjoy an active lifestyle including working out, photography, and cooking. I have a passion for fashion and follow the latest trends.
Why would you like to work at Nordstrom?
I love the style of the accessories and handbags Nordstrom offers. The culture is committed to providing great customer experience, and that aligns with my values.
Where do you work now and what are your responsibilities?
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What do you like about the Nordstrom company?
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What are your hobbies and things that you like to do?
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How did you find out about this position?
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What department are you interested in at Nordstrom?
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Why did you leave your last job?
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What is your open availability?
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What is your weakness?
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What are your strong points?
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Why should we hire you?
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How do you handle stress?
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What is good customer service?
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What do you know about Nordstrom?
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How would you drive business to gain new customers?
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What does customer service mean to you?
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What would you do if you didn't meet your daily sales goal?
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Study Notes
Phone Etiquette and Introduction
- Start conversations warmly, e.g., "Hi! This is [Your Name], how are you today?"
Personal Background
- Current graduate student at Rutgers University pursuing a master's in biomedical sciences.
- Holds a bachelor's degree in visual studies.
- Enjoys an active lifestyle with interests in fitness, photography, cooking, and fashion.
Motivation for Employment
- Nordstrom admired for its stylish accessories and handbags.
- Emphasis on great customer service aligns with personal values.
- Sees opportunity for growth and experience in retail environment.
Current Employment and Responsibilities
- Works as a seller on Poshmark, focusing on customer interaction.
- Previous experience as a sales consultant at CDS Global, required multitasking and sales goals.
- Roles involved product demonstrations and customer service.
Company Culture and Personal Interests
- Values the friendly and helpful atmosphere at Nordstrom.
- Interests include browsing social media for fashion trends, reading magazines, and following fashion blogs.
Job Search Process
- Actively sought employment at Nordstrom due to a long-standing desire to work there.
Department Preference
- Interested in the accessories and handbags department due to personal affinity and shopping habits.
Departure from Previous Employment
- Left the previous job at CDS Global due to it being temporary and the start of graduate school.
Availability and Scheduling
- Open availability Monday to Friday, including holidays and weekends, with a planned trip from April 4th to 19th.
Handling Weakness and Stress
- Acknowledges stress as a weakness, employs short breaks and problem-solving techniques to manage it.
- Experience in busy retail setting helps maintain calmness during stressful situations.
Strength and Work Ethic
- Quick learner and efficient multitasker, able to handle various tasks simultaneously.
- Outgoing personality facilitates customer interactions and enhances service quality.
Good Customer Service
- Defined as being attentive, friendly, and proactive in assisting customers.
- Importance of greeting customers and addressing their needs promptly.
Company Knowledge
- Established in 1901, originally a small shoe shop in Seattle, now recognized for exceptional customer care.
Driving Business and Customer Retention
- Strategy includes warm greetings to create a welcoming environment and follow-ups to ensure customer satisfaction.
Personal Definition of Customer Service
- Focus on customer happiness, active listening, product assistance, and addressing inquiries to encourage repeat business.
Sales Goals Strategy
- If daily sales goals are not met, engage with every customer and utilize cross-selling techniques to boost sales.
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Description
Prepare for your interview with Nordstrom using this quiz. It includes key phrases and suggested answers that can help you present yourself effectively. Master the art of telephone communication and stand out in your interview.