39 Questions
What is Wayne Bach's responsibility with regards to purchasing?
Buying food and beverage products
Who does Wayne Bach directly report to?
Controller
Where does Wayne Bach's office reside?
Inside the receiving and storage warehouse
How often does Wayne Bach receive product bid sheets?
Bi-weekly
Which type of operation is not typically considered part of the commercial segment in the hospitality industry?
Military operations
In the context of hospitality operations, which of the following is an example of a noncommercial on-site operation?
Buffets
Which of the following would be considered an in-transit foodservice operation?
Cruise ships
Contract foodservice companies often operate in which of the following settings?
Schools
Which type of operation can be categorized under both commercial and noncommercial segments?
Ice cream parlors and stands
What type of purchasing arrangement do many non-company-owned hotel units try to do locally?
Receiving supplies from a central commissary
In the context of the text, what is a typical role of a franchisee in purchasing?
Receiving needed stock from a central commissary
What is the primary benefit for franchisees in using the central commissary or distribution center for purchases?
Saving considerable time, money, and energy
What is a characteristic feature of the Four Queens Hotel and Casino mentioned in the text?
Opened in 1966
How does the text describe the purchasing process of a franchisee when no central commissaries or distribution centers are available?
Usually ordering stock from suppliers approved by the vice president of purchasing
What purchasing strategy does Wayne's company use due to lack of storage space?
Stockless purchasing
According to Wayne, what is the most important factor when soliciting bids for items every six months?
Storage capacity
What does Wayne find most challenging in his job?
Accommodating last-minute requests
What was a major difference in inventory controls between Wayne's job at the Plaza Hotel and the Four Queens?
Stricter inventory controls at the Plaza Hotel
How does Wayne describe his job in terms of learning and activities?
Always something new to learn and do
In the noncommercial division of the hospitality industry, which of the following is considered a transportation foodservice program?
Meals on Wheels program
In traditional hospitality operations, how are the independent operations usually grouped based on size?
By ownership structure
When categorizing hospitality operations, which type is associated with multiunits and franchises?
Independent operations
Which of the following is an example of a noncommercial operation in the hospitality industry?
Clubs
Where do self-operated community centers like senior centers and day care centers fall under in the hospitality industry's noncommercial division?
Public institutions
What is the main challenge faced by the Four Queens hotel in terms of inventory control?
Maintaining enough glassware due to high breakage rates.
How does banquet business impact inventory management at the Four Queens hotel?
It results in the need to order 50% more beverages to satisfy demand.
How are inventory requisitions handled at the Four Queens hotel in the absence of receiving clerks?
Chefs and staff enter the storeroom freely to take what they need.
What is the responsibility of another employee at the Four Queens hotel mentioned in the text?
Maintaining par stocks for nonfood items like plates and linens.
Why might beverage orders, especially beer, need to exceed the established pars at the Four Queens hotel?
To cater to the high demand from guests at special events on Fremont Street.
What is the primary focus of commercial hospitality operations?
Maximizing profit
Which segment of the hospitality industry operates on a break-even basis?
On-site segment
What is the primary focus of military hospitality operations?
Supporting military personnel
In the context of hospitality management, what does 'noncommercial' refer to?
Not profit-oriented
Which type of operation within the commercial segment is most likely to prioritize sustainability?
Casino operations
What distinguishes commercial hospitality operations from noncommercial ones?
Revenue generation goals
Why might military exchanges be considered part of noncommercial hospitality operations?
They support military personnel's needs
Which segment is likely to have a stronger emphasis on community engagement and social welfare?
On-site segment
What is the primary goal of contract foodservice companies operating in different settings?
Providing quality food services at competitive prices
How do noncommercial hospitality operations contribute to the overall industry's diversity?
Through operating facilities on a break-even basis
Test your knowledge on the different types of operations that are part of the noncommercial division of the hospitality industry, such as employee-feeding operations, school foodservices, and transportation foodservices.
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