Podcast
Questions and Answers
What is the role of NMHI administrative staff for simple clinical service requests?
What is the role of NMHI administrative staff for simple clinical service requests?
- Assess interest and enroll the patient immediately
- Conduct a detailed overview of programs
- Schedule a needs assessment with clinical faculty
- Schedule immediately without a needs assessment (correct)
When will a needs assessment be scheduled with clinical faculty?
When will a needs assessment be scheduled with clinical faculty?
- After the patient's preferred program is scheduled
- If the patient already bought an online program
- If the patient's preferred program is not suitable (correct)
- When the patient requests it
What is the minimum BMI required for Optifast enrollees?
What is the minimum BMI required for Optifast enrollees?
- 26 kg/m2
- 28 kg/m2
- 32 kg/m2
- 30 kg/m2 (correct)
How are NMHI administrative staff notified of patient website purchases based on online descriptions?
How are NMHI administrative staff notified of patient website purchases based on online descriptions?
Where can one find the current detailed program description and pricing?
Where can one find the current detailed program description and pricing?
What is the role of the Administrative Coordinator in the Optifast program?
What is the role of the Administrative Coordinator in the Optifast program?
What action does the NMHI administrative staff take in response to a patient's phone inquiry?
What action does the NMHI administrative staff take in response to a patient's phone inquiry?
Under what circumstances will payment for Optifast be applied to another program or a prorated refund given?
Under what circumstances will payment for Optifast be applied to another program or a prorated refund given?
When is a referral form required by certain NMHI programs?
When is a referral form required by certain NMHI programs?
What is the next step for patients after they have made a decision and had the Needs Assessment?
What is the next step for patients after they have made a decision and had the Needs Assessment?