Nicholson's Restaurant History Quiz

Questions and Answers

What is the requirement for absences exceeding seven consecutive days?

Complete a statement of sickness (SC2 form). (correct)

Submit a formal leave request.

Provide a doctor’s note only after seven days.

Notify your team leader upon return.

Which statement is accurate regarding sick days?

Statutory sick pay is guaranteed after the first three days.

The first three days of any sickness absence are unpaid. (correct)

Three consecutive sick days are paid regardless of circumstances.

The first week of sick absence is always unpaid.

What must employees utilize to clock in and out for shifts?

Manual timesheet submissions.

Company-issued time cards.

The RotaReady app. (correct)

A personal mobile application.

What is essential for managing absences effectively?

Diligent tracking and documentation. Signup and view all the answers

Which of the following statements regarding uniforms is true?

Uniforms must be clean and well-maintained at all times. Signup and view all the answers

What behavior is expected in terms of professional conduct?

Maintain a positive and professional attitude. Signup and view all the answers

What should an employee do if there are discrepancies in their timesheet?

Speak to management immediately for resolution. Signup and view all the answers

Which of these practices is NOT part of maintaining proper grooming standards?

Having visible piercings in multiple areas. Signup and view all the answers

What significant milestone occurred for Nicholson's in 2008?

Ranked in the Top 5 of Portsmouth Restaurants on TripAdvisor Signup and view all the answers

Which core value emphasizes the importance of collaboration among staff at Nicholson's?

Teamwork Signup and view all the answers

What is a primary component of Nicholson's mission statement?

Providing an exceptional dining experience Signup and view all the answers

Which improvement was planned for the year 2025?

Improvement of bar seating Signup and view all the answers

How are holiday requests prioritized at Nicholson's according to the staff handbook?

First-come, first-served basis Signup and view all the answers

What is the maximum period staff can take off during peak months at Nicholson's?

One week Signup and view all the answers

In which year is Nicholson's scheduled to celebrate its 25th anniversary?

2026 Signup and view all the answers

What aspect of service does the core value of innovation at Nicholson's primarily focus on?

Continuously improving service and offerings Signup and view all the answers

Study Notes

Our Journey

2005: Established the first Tapas Bar in Portsmouth.
2008: Achieved recognition by ranking in the Top 5 of Portsmouth Restaurants on TripAdvisor.
2015: Underwent expansion and refurbishment to enhance the dining experience.
2019: Rebranded and introduced a new bar to refresh the restaurant's image.
2021-2023: Focused on ongoing improvements, including upgrades to decor, kitchen facilities, cold room, utility room, and customer restrooms.
2024: Planned refurbishment of the bar and the introduction of a cocktail station.
2025: Proposed enhancements to bar seating for better guest experience.
2026: Celebrating 25 years with a significant anniversary party.

Mission and Vision

Mission: Deliver an exceptional dining experience that delights guests and fosters loyalty, setting hospitality standards in Portsmouth.
Vision: Aim to be the leading restaurant in Portsmouth, renowned for outstanding service, an innovative menu, and a commitment to excellence.

Core Values

Integrity: Commitment to honesty and integrity in all operations.
Customer Focus: Prioritizing customers' needs in business decisions.
Excellence: Striving for the highest quality in all aspects of work.
Teamwork: Encouraging collaboration and support among team members.
Innovation: Embracing new ideas for continuous improvement in service and offerings.

Starting Forms

Staff Handbook:
- Holidays:
  - Requests must be made via RotaReady one month in advance.
  - Approval based on operational needs; first-come, first-served basis during busy periods (July-August, December).
- Sick Days:
  - Immediate notification required on the first day of illness.
  - Extended absences need SC2 form after seven consecutive days.
  - First three days of absence are unpaid; subsequent days may qualify for statutory sick pay.
- Other Leaves:
  - Employees entitled to statutory paternity and maternity leave.
  - Managing frequent absences is crucial to minimize disruption.
- Timesheets:
  - Use RotaReady to accurately log worked hours.
  - Timesheets reviewed at pay periods’ end; discrepancies should be addressed quickly.
- Rota Management:
  - Advanced scheduling at least two weeks ahead.
  - Shift swaps require managerial approval; fair allocation based on availability and operations.

Uniforms

Black uniform requirements include black trousers, black shirt/blouse, and black non-slip shoes; must be clean and well-maintained.
Name badges are mandatory at all times.
Grooming standards require neat hair, minimal jewelry, and good personal hygiene.

Expectations

Professional Conduct: Maintain a positive attitude; treat colleagues and guests with respect.
Attendance and Punctuality: Arrive on time; notify management in advance for absences.
Team Collaboration: Work together towards common goals; support and assist colleagues.
Commitment to Customer Service: Aim to exceed customer expectations; proactively address and resolve issues.

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Description

Test your knowledge about the milestones in Nicholson's journey as a prominent restaurant. From its beginnings as Portsmouth's first Tapas Bar to its continuous improvements, discover how these achievements shaped its reputation and vision. Reflect on key expansions and rebranding events that highlight the restaurant’s heritage.