Nicholson's Restaurant History Quiz

Our Journey

• 2005: Established the first Tapas Bar in Portsmouth.
• 2008: Achieved recognition by ranking in the Top 5 of Portsmouth Restaurants on TripAdvisor.
• 2015: Underwent expansion and refurbishment to enhance the dining experience.
• 2019: Rebranded and introduced a new bar to refresh the restaurant's image.
• 2021-2023: Focused on ongoing improvements, including upgrades to decor, kitchen facilities, cold room, utility room, and customer restrooms.
• 2024: Planned refurbishment of the bar and the introduction of a cocktail station.
• 2025: Proposed enhancements to bar seating for better guest experience.
• 2026: Celebrating 25 years with a significant anniversary party.

Mission and Vision

• Mission: Deliver an exceptional dining experience that delights guests and fosters loyalty, setting hospitality standards in Portsmouth.
• Vision: Aim to be the leading restaurant in Portsmouth, renowned for outstanding service, an innovative menu, and a commitment to excellence.

Core Values

• Integrity: Commitment to honesty and integrity in all operations.
• Customer Focus: Prioritizing customers' needs in business decisions.
• Excellence: Striving for the highest quality in all aspects of work.
• Teamwork: Encouraging collaboration and support among team members.
• Innovation: Embracing new ideas for continuous improvement in service and offerings.

Starting Forms

• Staff Handbook:
  • Holidays:
    • Requests must be made via RotaReady one month in advance.
    • Approval based on operational needs; first-come, first-served basis during busy periods (July-August, December).
  • Sick Days:
    • Immediate notification required on the first day of illness.
    • Extended absences need SC2 form after seven consecutive days.
    • First three days of absence are unpaid; subsequent days may qualify for statutory sick pay.
  • Other Leaves:
    • Employees entitled to statutory paternity and maternity leave.
    • Managing frequent absences is crucial to minimize disruption.
  • Timesheets:
    • Use RotaReady to accurately log worked hours.
    • Timesheets reviewed at pay periods’ end; discrepancies should be addressed quickly.
  • Rota Management:
    • Advanced scheduling at least two weeks ahead.
    • Shift swaps require managerial approval; fair allocation based on availability and operations.

Uniforms

• Black uniform requirements include black trousers, black shirt/blouse, and black non-slip shoes; must be clean and well-maintained.
• Name badges are mandatory at all times.
• Grooming standards require neat hair, minimal jewelry, and good personal hygiene.

Expectations

• Professional Conduct: Maintain a positive attitude; treat colleagues and guests with respect.
• Attendance and Punctuality: Arrive on time; notify management in advance for absences.
• Team Collaboration: Work together towards common goals; support and assist colleagues.
• Commitment to Customer Service: Aim to exceed customer expectations; proactively address and resolve issues.

Test your knowledge about the milestones in Nicholson's journey as a prominent restaurant. From its beginnings as Portsmouth's first Tapas Bar to its continuous improvements, discover how these achievements shaped its reputation and vision. Reflect on key expansions and rebranding events that highlight the restaurant’s heritage.