Work Management chapter 3
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What is the role of the Requirements Section within CE Operations Flights?

  • Managing all CE requirements, including those submitted through traditional channels like phone or paper.
  • Overseeing the execution of all CE requirements.
  • Ensuring that all CE requirements are properly classified and prioritized. (correct)
  • Providing technical expertise to assist FMs in identifying and submitting CE requirements.

    • What is the primary responsibility of the Optimization Section within CE Operations Flights?

  • Managing the day-to-day operations of CE personnel.
  • Providing technical support to FMs.
  • Analyzing historical data to identify opportunities for improvement. (correct)
  • Managing the deployment of CE resources.

    • Which of the following does NOT fall under the responsibility of the CEOER?

  • Identifying and allocating U-Fix-It materials. (correct)
  • Overseeing the analysis of historical use of U-Fix-It materials and extraneous 3C requirements.
  • Managing In-House Requirements.
  • Chairing the Work Request Working Group (WRWG).

    • What is the role of the 3E Technician within CE Operations Flights?

    <p>Identifying corrective maintenance issues and submitting SRs. (B)</p> Signup and view all the answers

    What is the primary role of the FM within CE Operations Flights?

    <p>Identifying problems needing CE solutions and submitting SRs. (D)</p> Signup and view all the answers

    Which of the following is NOT a responsibility of the Materiel Control U-Fix-it Program within CE Operations Flights?

    <p>Supervising CE personnel during installation and maintenance of U-Fix-It materials. (C)</p> Signup and view all the answers

    How has the NexGen IT system impacted CE Operations Flights?

    <p>It has streamlined the process of submitting and managing CE requirements. (B)</p> Signup and view all the answers

    Which of the following is NOT a feature of the NexGen IT system?

    <p>It automates the analysis of historical data to identify trends in CE requirements. (C)</p> Signup and view all the answers

    What is a primary factor in deciding whether a warranty will be created?

    <p>Return on Investment (ROI) (C)</p> Signup and view all the answers

    Which type of request should be selected for Corrective Maintenance Tasks classified as Emergency Orders?

    <p>Emergency Order Request (EOR) (B)</p> Signup and view all the answers

    What is the function of the CSU Workgroup when working with government housing?

    <p>To select the relevant Housing Customer Organization (D)</p> Signup and view all the answers

    Under what condition should a Work Task (WT) be rejected?

    <p>It is duplicative or not a CE Responsibility (D)</p> Signup and view all the answers

    What is an FOFP mostly used for?

    <p>Time and materials accounting for facility operations work (A)</p> Signup and view all the answers

    When a service contract requirement is identified, what should the CEOER do?

    <p>Forward the request to the SC Manager (A)</p> Signup and view all the answers

    What does the U-Fix-It program primarily focus on?

    <p>Simple tasks the Facility Manager can accomplish (A)</p> Signup and view all the answers

    Who acts as data stewards for their respective portfolio in the Sub-AMP Program?

    <p>Sub-AMP managers (D)</p> Signup and view all the answers

    Which organizational process is utilized to identify requirements for investment programming?

    <p>Sub-AMP Working Group (SAWG) (C)</p> Signup and view all the answers

    What was the purpose of replacing the Self-Help Program with the U-Fix-It Program in 2012?

    <p>To introduce a 'do-it-yourself' concept for minor repairs (A)</p> Signup and view all the answers

    Which document provides guidance for Housing Management?

    <p>AFI 32-6000 (A)</p> Signup and view all the answers

    How should CE Units handle rejecting Work Tasks with missing attachments?

    <p>CE Units have local policy discretion to enforce rejection (D)</p> Signup and view all the answers

    Which process should be followed to expedite time-critical requirements in the Operations Flight?

    <p>Analyze the requirements while ensuring compliance with mandates. (B)</p> Signup and view all the answers

    What do the foundational questions in the SAWG focus on?

    <p>Investment and resource optimization (A)</p> Signup and view all the answers

    What type of work typically does not require WRWG review?

    <p>Less complex facility operations work (C)</p> Signup and view all the answers

    What is required before the award of a Contract by Requester (CBR)?

    <p>The BCE must approve requirements. (A)</p> Signup and view all the answers

    In cases where compliance with mandated publication requirements can affect processing time, what should the customer be made aware of?

    <p>Potential issues in fulfilling a deadline or requirement. (A)</p> Signup and view all the answers

    What does the Operations Flight aim to achieve when processing service requests (SRs)?

    <p>A balance between expediency and life cycle management. (B)</p> Signup and view all the answers

    Who is responsible for ensuring that CE personnel are trained on appropriate review actions?

    <p>The BCE (Base Civil Engineer). (D)</p> Signup and view all the answers

    How is the Environmental Categorical Exclusion (CATEX) determined?

    <p>At any decision-making level without formal recording on AF Form 813. (A)</p> Signup and view all the answers

    What occurs if there is a lack of coordination between the Contracting Squadron (CONS) and CE?

    <p>Interferences with CE’s mission may arise. (B)</p> Signup and view all the answers

    What must be included with all service requests to address fire/safety deficiencies?

    <p>Copies of associated findings. (B)</p> Signup and view all the answers

    What capability does CEOER utilize to create a Work Ticket (WT) record?

    <p>The 'ADD' function. (C)</p> Signup and view all the answers

    What is the key focus when processing requirements for sustainability maintenance and repair (M&R)?

    <p>To operate within delegated authority and CATEX specifications. (C)</p> Signup and view all the answers

    What role does training play in the delegation of authority according to AFI 32-1001?

    <p>All personnel must be trained before authority can be delegated. (D)</p> Signup and view all the answers

    Which function ensures all requirements are appropriately vetted against asbestos management plans?

    <p>CEOER and shop personnel. (B)</p> Signup and view all the answers

    What should happen when requirements exceed delegated authority?

    <p>They must be forwarded for WRWG review. (A)</p> Signup and view all the answers

    What is the consequence of forwarding all work tickets immediately without analysis?

    <p>It restricts visibility into broader maintenance issues. (A)</p> Signup and view all the answers

    What is the official source documentation for a CE request that is submitted electronically?

    <p>NexGen IT SR (D)</p> Signup and view all the answers

    When should a customer call in an emergency to CEOER instead of submitting a SR in NexGen IT?

    <p>When the requirement involves a potential safety hazard or immediate threat. (C)</p> Signup and view all the answers

    Which of the following is NOT a requirement for a customer to submit a signed one-line memo or e-mail correspondence for a SR?

    <p>Sustainment related requirement (B)</p> Signup and view all the answers

    Where should required documentation such as pictures, schematics, or a Statement of Work be uploaded for a SR?

    <p>As an attachment to the SR (A)</p> Signup and view all the answers

    What should be done with a follow-on repair or corrective maintenance action after an emergency WT has been mitigated?

    <p>Submit a new SR with the needed details. (A)</p> Signup and view all the answers

    What is the purpose of the pseudo location "PROPSDLOC" in NexGen IT?

    <p>To temporarily assign a location designation until the actual location is determined. (B)</p> Signup and view all the answers

    Who is responsible for reviewing all WTs generated by SR submissions or emergencies?

    <p>The Requirements Section (C)</p> Signup and view all the answers

    Which of the following is NOT a factor reviewed by the Requirements Section during the initial WT review?

    <p>Mission impact (C)</p> Signup and view all the answers

    When is a requirement rejected with comments?

    <p>If it is not a CE responsibility. (A)</p> Signup and view all the answers

    Under what circumstances would a requirement be considered part of FOFP (Facility Operations and Functional Planning)?

    <p>If it relates to the ongoing operation and maintenance of a facility. (D)</p> Signup and view all the answers

    What is the purpose of the Work Management Playbook?

    <p>To provide a comprehensive guide for managing CE work requests. (B)</p> Signup and view all the answers

    What is the purpose of the "Submit" button in NexGen IT?

    <p>To finalize the SR and send it to the Requirements Section for review. (B)</p> Signup and view all the answers

    Which document provides guidance on the proper priority and work classification assignments for CE requests?

    <p>Both B and C (D)</p> Signup and view all the answers

    What are the two key components of an SR that define the scope of work?

    <p>Description and justification (A)</p> Signup and view all the answers

    Which section of the Work Management Playbook provides guidance on rejecting a WT?

    <p>3.4.2 (C)</p> Signup and view all the answers

    What is the primary responsibility of CEOER concerning reimbursable customers?

    <p>Coordinate with the CEFMs Office for proper processing. (B)</p> Signup and view all the answers

    What is a requirement for DoD Components when entering reimbursable support agreements?

    <p>They are responsible for programming and budgeting. (C)</p> Signup and view all the answers

    Which of the following activities is no longer supported by the DoD?

    <p>Non-reimbursable support to other federal agencies. (C)</p> Signup and view all the answers

    What is the purpose of the Pseudo Location List in the context of non-RP requirements?

    <p>To provide a Primary Work Location for valid work activities. (A)</p> Signup and view all the answers

    Who is responsible for maintaining positive control of all requirements?

    <p>CEOER. (C)</p> Signup and view all the answers

    What is the main function of the WT record in the coordination process?

    <p>To accomplish necessary coordination for new work. (D)</p> Signup and view all the answers

    What must be done if a warranty is annotated in the NexGen IT system?

    <p>It will appear on the technician's WT Print Out. (A)</p> Signup and view all the answers

    Which financial responsibility is held by Cost Accounting?

    <p>Confirming maintenance actions are properly recorded. (D)</p> Signup and view all the answers

    What should FMs include in the Description field when submitting SRs?

    <p>Detailed information on requirements outside their facility. (A)</p> Signup and view all the answers

    Which of the following is essential for the tracking of requirements?

    <p>Using Workgroup assignments and Tracking Status fields. (D)</p> Signup and view all the answers

    What action must be taken before performing work modifications or renovations?

    <p>CEOER should perform coordination with specified groups. (B)</p> Signup and view all the answers

    What is indicated by using standard naming conventions in tracking status?

    <p>It enhances the accuracy of status updates. (C)</p> Signup and view all the answers

    Which document governs the reimbursement process for financial recoupment?

    <p>Financial Management Regulation (FMR), Volume 11a. (B)</p> Signup and view all the answers

    Study Notes

    NexGen IT Implementation for CE Operations Flights

    • NexGen IT allows for electronic submission of non-emergency CE requirements (SRs) by FM or CE personnel, replacing phone calls and paper submissions.
    • SRs require detailed descriptions to facilitate effective processing and solutions.
    • Life cycle management remains largely consistent, only procedures change due to NexGen IT.

    Roles and Responsibilities

    • BCE: Manages customer expectations.
    • CEOE: Chairs the Work Request Working Group (WRWG) and oversees CEOER analysis of U-Fix-It materiel and extraneous 3C requirements.
    • CEOER (Requirements Section): Manages in-house requirements, reviews work tasks (WTs), updates WTs, processes accepted WTs, and creates facility projects and associated WTs.
    • CEOER (Optimization Section): Manages Sub-AMPs, submits requirements, analyses historical requirements, analyses and suggests U-Fix-It materiel, and manages facility projects.
    • CEOEM (Materiel Control U-Fix-it Program): Notifies CEOE and CEOER of available materiel, identifies U-Fix-It FOFP/WTs to CEOER, manages stock replenishment, and approves authorized customer materiel issues.
    • CEOES (Service Contracts): Manages BIG-3 and One Time Service Contract Requests.
    • 3E Technician: Identifies Corrective Maintenance (CM) and creates SRs in NexGen IT, associating assets to CM SRs.
    • FM: Identifies problems and submits SRs, creates SRs in NexGen IT or calls emergencies to CEOER, identifies U-Fix-It requirements, and performs minor maintenance.

    Service Request (SR) Process

    • NexGen IT SR replaces AF Form 332 as the official request documentation.
    • AF Form 332 serves as the official submission method for missing electronic processes.
    • All CM and new facility requirements start as SRs, applicable to all customers.
    • SR descriptions must be clear and concise, describing work/problems with location, donated resources, execution preference, mission impact, need-by date, and supporting documents (e.g., FSD, RAC).
    • Mission-critical, time-critical, new requirements, or facility projects require a commander's signed memo/email or AF Form 332, stating knowledge and authorization, and providing justification and mission impact.
    • Required documentation (drawings, pictures, schematics, etc.) for significant requests is uploaded to SR Notes & Documents (N&D).
    • Customers use facility numbers to request new buildings/structures.

    Vetting New Requests (Work Tasks (WTs))

    • CEOER typically receives WTs from FM/customer SR submissions.
    • Emergency requests (Priority 1) are submitted verbally and documented by CE.
    • FMs should not submit emergencies via SR.
    • Completed emergency WTs document resources, labor, and material cost.
    • Follow-on repair/maintenance actions necessitate new SR submissions.
    • Requirements are reviewed for accuracy, feasibility, complexity, and priority.
      • Checks for duplicates, CE responsibility, adequate description, feasibility with U-Fix-It, required documents, priority/classification, warranty/service contract coverage, FOFPs, CATEX applicability, authority delegation, privatized/contracted activities, and potential mission/time criticality.
    • Expediting is balanced against life-cycle management to maintain efficiency.
    • New (add) WTs are created directly by CEOER using the "added" function; This is not used by other CE personnel.

    Delegation and Authority

    • BCE delegates authority as needed, ensuring personnel training on review actions.
    • Delegation is taken to the lowest possible level, including CEOER 'CSU Role' members, with maintenance & repair approvals at appropriate levels.

    Asbestos Management, Environmental Considerations, and Contracts

    • AFI 32-1001 management and operating plans must be available.
    • Requirements are vetted against asbestos plans (and similar requirements)
    • CATEX applicability is determined as needed, and is delegated.
    • CE approval is required before contracting/customer-funded projects, with specific information from customers (e.g. SOWs).
    • Contracting Squadrons co-ordinate to ensure CE inclusion in checklists.
    • Lack of coordination will be addressed with necessary personnel.

    Sustainment, Fire/Safety, Work Classification, and Reimbursements

    • CEOER processes requirements within delegated authority to Actual Time Accounting (ATA) without WRWG review.
    • Requirements include fire/safety deficiencies reported to the FM.
    • Appropriate work classification, documentation, funding, and process requirements are followed, per regulations.
    • NexGen IT uses “Customer Records” for reimbursement invoices.
    • CEOER coordinates with CEFMs Office for reimbursable SRs. Fund sources and customers are identified.
    • Reimbursements are based on financial rules and supported by cost accounting.
    • CE Operations Flight is responsible for ensuring correct cost recording and clarifying maintenance actions with cost accounting.
    • DoD components (and other entities) are responsible for programming and funding reimbursable support agreements.
    • Non-reimbursable support to other entities is generally not permitted by the DoD.
    • Work is tracked through assignment and tracking status.

    Pseudo Locations, WT Coordination, Warranty, and RPIM

    • Pseudo locations are used for non-RP requirements to provide a primary work location, which is adjusted by CE.
    • Minimum safety, fire, and environmental coordination is required for new work, modifications, and renovations.
    • CEOER manages WT coordination (often via WRWG).
    • Warranties and ROI from assets/projects, engineering and in-house operations impact warranty creation decisions.
    • RPIM selections are based on work type (UMC, CM, etc.).

    Housing and Facility Operations Facility Project (FOFP)

    • Housing requirements use established "Housing Customer Organizations" and "Military Family Housing (MFH) Work Type".
    • FOFPs provide time and material accounting for facility operations, such as snow operations, have limited administrative requirements for processes not needing WRWG review.

    Service Contracts and Rejecting WTs

    • CEOER forwards Service Contract (SC) requirements to SC Managers.
    • 'Closing' WTs, excluding "Big 3" Service Contracts or delegated close-out processes.
    • WTs requiring system updates are reviewed by CEOER for closeout.
    • WTs are rejected for duplication, lack of CE responsibility, or other valid reasons (but not for cost-associated items).

    U-Fix-It Program and Sub-AMP Plans

    • U-Fix-It replaces self-help, and is for simple FM-fixable problems.
    • It is optimized for resource constraints
    • Sub-AMP managers act as data stewards to identify requirements, seeking input from technicians, AMP Managers, their Sub-AMPS, and the SMS (Sustainment Management System).

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    Description

    This quiz covers the implementation of NexGen IT for CE operations in flight management. It focuses on the change from traditional methods to electronic submissions by FM and CE personnel. Key roles and responsibilities within the CE structure are also highlighted, emphasizing the ongoing life cycle management and new procedural adaptations.

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