New Employee Training for CAMTEL Overview

New Employee Training for CAMTEL November 4-8, 2024

• Training objectives include instilling ethical values, enhancing cybersecurity awareness, developing teamwork skills, and problem-solving abilities
• CAMTEL was created by Presidential Decree No. 98/1998 on September 8, 1998
• It resulted from the merger of the Directorate of Telecommunications and the International Telecommunications Company of Cameroon (INTELCAM)
• CAMTEL handles cellular and national landline telephony, alongside international telecommunications
• CAMTEL has had three general managers: Emmanuel Nguiamba Nloutsiri (1998-2005), David Nkoto Emane (2005-2018), and Judith Yah Sunday (since December 14, 2018)

Day 1: Introduction to CAMTEL and Ethical Values

• The session covered an overview of CAMTEL's formation, structure, and mission
• CAMTEL is placed under the technical supervision of the Ministry of Posts and Telecommunications and the financial supervision of the Ministry of Finance
• Its purpose, according to Decree No. 2019/264 of May 28, 2019, is to own, operate, and provide telecommunications infrastructure and services within the framework of granted licenses.

Ethics and Values in the Workplace

• Core values outlined include integrity, respect, accountability, and transparency
• Integrity: Honesty, trust, and ethical principles in actions. Crucial for building relationships with stakeholders.
• Respect: Showing consideration for others' rights, opinions, and differences, encompassing a diverse workplace.
• Accountability: Accepting responsibility for actions and outcomes, fostering trust and productivity.
• Transparency: Open and honest communication (important for data handling in the workplace)

Data Privacy Breach Example

• A case study was presented highlighting the ethical dilemma of reporting a data breach involving a suspected colleague.
• The discussion focused on transparency, reporting procedures, proper investigation, and the importance of concrete evidence

Conflict of Interest in Contract Selection Example

• A case study explored potential conflicts, focusing on fairness, transparency, and the importance of impartial decision-making processes

Misleading Marketing Claims Example

• A case study concerning marketing claims highlighting the legal and reputational risks of misleading advertising. Stressing the importance of truthfulness in marketing.

Ethical Decision-Making

• The workshop discusses ethical dilemmas and provides strategies for resolving them
• The document outlines topics under consideration : Data privacy, Conflict of interest, Misleading marketing claims, Employee Surveillance,

Cybersecurity Awareness

• Day 3 focused on cybersecurity basics, including definitions, importance, data protection, and common cyber threats (e.g., phishing, malware, social engineering)
• Importance of data protection and compliance with regulations like GDPR and HIPAA are discussed.
• Best practices like strong passwords, multi-factor authentication, and software updates are emphasized.
• Incident response and reporting steps are detailed, including identification, containment, eradication, and recovery.

Risk Assessment and Management

• Day 4 covered the process of identifying, analyzing, and mitigating potential risks.
• Common risks within the telecom industry (technical failures, cybersecurity threats, natural disasters, regulatory changes and supply chain issues) are evaluated
• Techniques like SWOT analysis, risk registers, probability matrices, and failure mode and effect analysis (FMEA) are discussed to help organizations prioritize potential disruptions
• Detailed techniques are presented for identifying and mitigating risks associated with hypothetical projects from the various departments: Integration, Software Engineering, and VSAT/Telecoms.

Final Evaluation and Lessons Learned

• Day 5 focused on reviewing lessons learned, employee assessments, final team project presentations, and the completion of a feedback form.
• References on risk management guidelines were included as resource materials.