Network Configuration for Fuel Station Loyalty Programs
40 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the purpose of Cloud Sync?

  • To use Skupos services without a back-office computer (correct)
  • To initiate loyalty communication
  • To review dashboard and stores page
  • To establish VPN connection between Skupos cloud and MNSP provider

    • The destination of Back Office communication is always a private IPv6 within the client POS Zone network.

    False

    What is the role of MNSP providers in Cloud Sync?

    Establishing VPN connection and assigning SNAT IP

    Skupos communicates and pulls transactions via the __________ IP assigned by the MNSP provider.

    <p>SNAT</p> Signup and view all the answers

    Match the following Skupos features with their descriptions:

    <p>Customer Integration = Covers tracks to educate retailers Scan Data Enrollment = Enables scan data tracking Employee Handbook = Provides employee guidelines Support Chat/ Help Center = Offers customer support</p> Signup and view all the answers

    What is the minimum requirement for verifying a store and transaction in SkuOps?

    <p>Sync Status must show connected and at least one transaction in the 30-Day TX Count table</p> Signup and view all the answers

    Loyalty communication is always initiated by the Skupos Cloud.

    <p>False</p> Signup and view all the answers

    What is the purpose of Skupos App on Clover Device?

    <p>To connect Skupos services with Clover device</p> Signup and view all the answers

    What is the purpose of SNAT IP in Cloud Sync?

    <p>To assign a specific MNSP router to a site</p> Signup and view all the answers

    Cybera and PaySafe require MNSP approval for Cloud Sync installation.

    <p>False</p> Signup and view all the answers

    What is the first step in the Verifone Installation Steps?

    <p>Confirm SNAT is available in Salesforce</p> Signup and view all the answers

    A site with MNSP router needs to go through _______________________ process before beginning the installation.

    <p>Firewall Form</p> Signup and view all the answers

    Match the following installation steps with their corresponding numbers:

    <p>Confirm SNAT is available in Salesforce = 1 Configure the store in Sku-Ops = 4 Configure loyalty on the Verifone Commander = 5 Perform a test transaction = 7</p> Signup and view all the answers

    SNAT IP is assigned to a store ID for Skupos.

    <p>False</p> Signup and view all the answers

    What happens if the wrong SNAT is entered in a store ID's page?

    <p>We are either going to be disconnected or be connected to a completely wrong location's SNAT.</p> Signup and view all the answers

    How many steps are there in the Verifone Installation Steps?

    <p>8</p> Signup and view all the answers

    Which of the following sites should be pre-configured to allow loyalty traffic?

    <p>BP, P66, and Conoco</p> Signup and view all the answers

    Hughes manages Fortinet switches.

    <p>False</p> Signup and view all the answers

    What is the phone number for Mako 24/7 Support?

    <p>1-800-851-4691</p> Signup and view all the answers

    Mako devices with 2 ports do not support _______________________ for the back-office devices.

    <p>secure network segmentation</p> Signup and view all the answers

    Match the following fuel brands with their corresponding retailers:

    <p>BP = BP Chevron/Texaco = Chevron/Texaco Sunoco = Sunoco Sinclair = Sinclair</p> Signup and view all the answers

    Who manages PaySafe and CradlePoint routers?

    <p>ControlScan</p> Signup and view all the answers

    Paysafe adds firewall rules for Back-Office computers.

    <p>False</p> Signup and view all the answers

    What is the email address for Mako Support?

    <p><a href="mailto:[email protected]">[email protected]</a></p> Signup and view all the answers

    Where can you find the Retailers Skupos Dashboard login information?

    <p>On the Chain Page</p> Signup and view all the answers

    The MP checkbox is only available on the TSD Reporting tab.

    <p>False</p> Signup and view all the answers

    What does the Reporting status of Certified represent on the RJR Reporting Accounts tab?

    <p>The account is submitting weekly files to try and get validated and has submitted four weeks of back data files to MSA.</p> Signup and view all the answers

    The ________________________ subtab allows you to search for files for a particular week-ending date.

    <p>Altria/RJR Submissions</p> Signup and view all the answers

    Match the following POS options with their respective descriptions:

    <p>Verifone = A type of POS system GVR = A type of POS system NCR = A type of POS system Clover = A type of POS system</p> Signup and view all the answers

    Where can you find the Sync/CloudSync status for a retailer?

    <p>On the Store Page</p> Signup and view all the answers

    MSA is a company that process files for RJR submissions.

    <p>True</p> Signup and view all the answers

    Where can you find a list of all the stores associated with the report, their configurations, and POS information?

    <p>Through the Altria/RJR Reporting Accounts – Stores section</p> Signup and view all the answers

    What is the purpose of the Altria/RJR Submissions tab?

    <p>To view account’s or group of accounts’ Altria/RJR files for a particular week-ending date</p> Signup and view all the answers

    The Altria/RJR Submissions tab allows searching by Chain ID.

    <p>True</p> Signup and view all the answers

    What is the meaning of 'Generation Pending' in the Submission Report List Statuses?

    <p>File generation is underway</p> Signup and view all the answers

    The 'Actions' column in the Altria/RJR Submissions tab allows you to download the file for review by clicking on the __________ button.

    <p>Eyeball</p> Signup and view all the answers

    What is the status of a file that has been successfully submitted?

    <p>Submitted</p> Signup and view all the answers

    What is the maximum time it takes for file generation to complete?

    <p>6 hours</p> Signup and view all the answers

    Match the following Submission Report List Statuses with their descriptions:

    <p>Generation Pending = File generation is underway Generation Failed = Generation attempt was unsuccessful Not Ready = File has generated but has missing data Ready to Submit = File has generated and is ready to submit</p> Signup and view all the answers

    The Altria/RJR Submissions tab allows searching by Account Number (RCN or MAN) only for RJR.

    <p>False</p> Signup and view all the answers

    Study Notes

    Fortinet Switches and Management

    • Fortinet switches can be managed by SageNet and should not require contacting Hughes for firewall rules.
    • Pre-whitelisted Tobacco Scan Data and Engage traffic should be allowed.

    Branded Fuel Sites

    • BP, P66, 76, and Conoco sites should be pre-configured to allow loyalty traffic.
    • Branded fuel sites include:
      • BP
      • Chevron/Texaco
      • Conoco/Phillips/66/76
      • Citgo
      • Sunoco
      • Marathon
      • Sinclair

    Mako Topology

    • Mako supports Desktop Sync and Cloud Sync.
    • Supported versions: 4 port, 6500-M or higher (2 ports do not support secure network segmentation for back-office devices).
    • 4 ports (Mako Model 6500 M +) have a specific segment for the back office.
    • Contact information: [email protected], Phone: 1-800-851-4691

    Paysafe Topology

    • Paysafe is PDI owned.
    • ControlScan manages PaySafe and CradlePoint routers.
    • Paysafe no longer adds firewall rules for Back-Office computer loyalty.
    • Requirements: all loyalty sites must be on Cloud sync, and only chat Paysafe for issues with the VPN tunnel (or SNAT) assigned to the site.
    • Verify store and transaction in SkuOps:
      • Search for Store ID
      • Sync Status must show connected
      • At least one transaction in the 30-Day TX Count table

    Cloud Sync

    • Allows retailers to use Skupos services without a back-office computer.
    • Established VPN connection through MNSP providers.
    • Communication channels are enabled between MNSP cloud and Skupos cloud using cloud-to-cloud VPN tunnels.
    • Loyalty communication is always initiated by the client POS Site Controller.
    • Back Office communication is always initiated by the Skupos Cloud.
    • Skupos communicates and pulls transactions via the SNAT IP assigned by the MNSP provider.

    Cloud Sync - SNAT IP

    • No two sites MNSP router should have the same SNAT IP.
    • SNAT is one-to-one for a point-of-sale's onsite MNSP router.
    • SNAT is assigned to the specific MNSP router itself, not a store ID.
    • Integration needs to have the right SNAT entered in the most up-to-date Skupos SID in Sku-Ops.

    Cloud Sync Installation

    • Clover Sync Installation steps:
      1. Confirm Skupos App on Clover Device.
      2. Confirm correct Merchant ID mapped.
      3. Customer Integration covers talk tracks to educate retailers.
      4. Verify Email address, enroll in SMS messages.
      5. Review Dashboard, Stores page, Promotions, Scan Data Enrollment, Payout, Employee Handbook, Support Chat/Help Center, Survey Response.

    Cloud Sync - Verifone Installation Steps

    • Mako MNSP requires Firewall Form process before installation.
    • Cybera and PaySafe do not require MNSP approval.
    • Steps:
      1. Confirm SNAT is available in Salesforce.
      2. Configure the Verifone Commander (skuposcloud user).
      3. Uninstall Desktop Sync (if applicable).
      4. Configure the store in Sku-Ops.
      5. Configure loyalty on the Verifone Commander (PCATS) with Device Specific Route.
      6. Verify site is communicating with the Engage Host.
      7. Perform a test transaction.
      8. Onboarding Talk Tracks.

    Cloud Sync - Gilbarco Installation Steps

    • If site is Mako MNSP, they will need to go through Mako Firewall Form process before installation.
    • Cybera and PaySafe do not require MNSP approval.
    • Steps:
      1. Confirm SNAT is located in Salesforce account.
      2. ID: Store ID.
      3. POS: Verifone, GVR, NCR, and Clover.
      4. Store Name: Name of Store.
      5. State: Store Location State.
      6. MP: This checkbox aids in influencing the MP Discounts that appear in the report.

    Sku-Ops - TSD Reporting tab

    • RJR/ITG Reporting Accounts – Generate.
    • Quick link to the Submissions subtab for a particular file and week-ending date.
    • Altria/RJR Submissions:
      • Shows an account’s or group of accounts’ Altria/RJR files for a particular week-ending date.
      • You can search by different criteria on the Submissions Report List subtabs.
      • Submission Report List Statuses:
        • Generation Pending.
        • Generation Failed.
        • Not Ready.
        • Ready to Submit.
        • Submission Pending.
        • Submitted.
        • Submission Failed.

    Challenge Questions

    • Answers:
      1. Where can you find the Retailers Skupos Dashboard login information?
        • On the Chain Page.
      2. Where can you find the Sync/CloudSync status for a retailer?
        • On the Store Page.
      3. Which Subtab of TSD Reporting allows you to search for files for a particular week-ending date?
        • The Altria/RJR Submissions Subtab.
      4. Where can you find the Reporting Status of an Altria Account?
        • Through the Altria Reporting Accounts – Config section.
      5. Where can you find a list of all the stores associated with the report, their configurations, and POS information?
        • Through the Altria/RJR Reporting Accounts – Stores section.
      6. Which can you find the MP checkbox?
        • The RJR/ITG Reporting Accounts – Stores section.
      7. What does the Reporting status of Certified represent on the RJR Reporting Accounts tab?
        • The account is submitting weekly files to try and get validated, and has submitted four weeks of back data files to MSA.
      8. Who is MSA?
        • MSA is the company that processes files for RJR submissions.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    This quiz covers network configuration and firewall rules for fuel station loyalty programs, including branded fuel sites and pre-whitelisted scan data.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser