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Negotiating Decisions and Investments

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Questions and Answers

What are the primary Key Performance Indicators (KPIs) that a General Manager should focus on?

Customer satisfaction, market share, and revenue growth
Energy efficiency, environmental impact, and community engagement
Asset value, loan utilization, and cost recovery ratio (correct)
Staff turnover, office development, and investment returns

How often should a General Manager review the Key Performance Indicators (KPIs)?

Monthly
Annually (correct)
Quarterly
Bi-annually

What is the primary role of the General Manager in the 'Preliminary decisions' process?

To set budget allocations for each department
To negotiate with departmental managers on budget allocations
To monitor departmental performance and provide feedback
To analyze and approve departmental budget requests (correct)

What is the consequence of a utility going bankrupt in the UMSG scenario?

The UMSG finishes (D) Signup and view all the answers

What is the budget allocated for the 10-year period?

US$ 15 million (C) Signup and view all the answers

Why is it essential to consult and negotiate with departmental managers?

To ensure that departmental budgets are aligned with company goals (A) Signup and view all the answers

What is the primary challenge in allocating the budget to each department?

Managing the budget constraints to achieve company goals (A) Signup and view all the answers

What is the impact of implementing all decisions to the maximum amount?

The budget would be spent in one year (B) Signup and view all the answers

What is the responsibility of the General Manager in terms of staff and office development?

To ensure the overall functioning of the utility, including staff and office development (C) Signup and view all the answers

What is the primary goal of the General Manager in allocating the budget?

To achieve the company's goals and objectives (A) Signup and view all the answers

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