Podcast
Questions and Answers
Which of the following is NOT considered a level of communication according to the text?
Which of the following is NOT considered a level of communication according to the text?
- Public (correct)
- Intrapersonal
- Group
- Interpersonal
What is the goal of maintenance communication?
What is the goal of maintenance communication?
- To reach many with the same message
- To feel better about themselves and each other (correct)
- To accomplish work confronting them
- To achieve greater output than individual efforts
Which contextual forces influence the communication process?
Which contextual forces influence the communication process?
- Organizational hierarchy (correct)
- Overall learning experience
- Legal and ethical constraints
- Individual considerations
What does interpersonal communication refer to?
What does interpersonal communication refer to?
What is the goal of organizational communication?
What is the goal of organizational communication?
Which of the following is NOT a level of communication according to the text?
Which of the following is NOT a level of communication according to the text?
What is the goal of group communication?
What is the goal of group communication?
What is the goal of public communication?
What is the goal of public communication?
Which of the following is NOT a contextual force that influences the communication process?
Which of the following is NOT a contextual force that influences the communication process?
What is the goal of intrapersonal communication?
What is the goal of intrapersonal communication?
Interpersonal intelligence refers to the ability to understand and empathize with others.
Interpersonal intelligence refers to the ability to understand and empathize with others.
Interpersonal intelligence is a quality that some people are born with and others are not.
Interpersonal intelligence is a quality that some people are born with and others are not.
Research has identified an optimal number of members for a group.
Research has identified an optimal number of members for a group.
Groups of five to seven members are thought to be best for decision-making and problem-solving tasks.
Groups of five to seven members are thought to be best for decision-making and problem-solving tasks.
An odd number of members is often preferred in a group because it allows for tie votes.
An odd number of members is often preferred in a group because it allows for tie votes.
In cross-disciplinary teams, work is organized around narrow tasks.
In cross-disciplinary teams, work is organized around narrow tasks.
Cross-disciplinary teams perform broad core processes, such as product development and sales generation.
Cross-disciplinary teams perform broad core processes, such as product development and sales generation.
The goal of intrapersonal communication is to communicate within oneself.
The goal of intrapersonal communication is to communicate within oneself.
The goal of public communication is to communicate within small groups.
The goal of public communication is to communicate within small groups.
The goal of maintenance communication is to maintain relationships and social connections.
The goal of maintenance communication is to maintain relationships and social connections.
According to the National Commission on Writing, what percentage of salaried employees in large companies have writing responsibilities?
According to the National Commission on Writing, what percentage of salaried employees in large companies have writing responsibilities?
What is the importance of writing abilities in the job market?
What is the importance of writing abilities in the job market?
What are some examples of electronic communication mentioned in the text?
What are some examples of electronic communication mentioned in the text?
According to the Commission, what percentage of employees in corporate America write poorly?
According to the Commission, what percentage of employees in corporate America write poorly?
What is the purpose of the report titled 'Writing: A Ticket to Work, A Ticket Out'?
What is the purpose of the report titled 'Writing: A Ticket to Work, A Ticket Out'?
What are the four culture types distinguished by the Competing Values Framework?
What are the four culture types distinguished by the Competing Values Framework?
How does organizational culture affect communication within an organization?
How does organizational culture affect communication within an organization?
What is the physical context or setting in communication?
What is the physical context or setting in communication?
Give an example of how the physical context can affect communication.
Give an example of how the physical context can affect communication.
How does culture affect communication within an organization?
How does culture affect communication within an organization?
What is the process outlined in Figure 3.1 that helps develop effective business messages?
What is the process outlined in Figure 3.1 that helps develop effective business messages?
Why are businesses investing $3.1 billion annually in emerging technology?
Why are businesses investing $3.1 billion annually in emerging technology?
What are the remedies needed to prevent confusion, waste, errors, lost productivity, and a damaged corporate image?
What are the remedies needed to prevent confusion, waste, errors, lost productivity, and a damaged corporate image?
How can a capable communicator add value to an organization?
How can a capable communicator add value to an organization?
What should be considered when planning a message?
What should be considered when planning a message?
What are the four contextual factors that influence the communication process?
What are the four contextual factors that influence the communication process?
How does the social context influence communication?
How does the social context influence communication?
What does the chronological context refer to?
What does the chronological context refer to?
What is the cultural context in communication?
What is the cultural context in communication?
How do environmental factors affect communication?
How do environmental factors affect communication?
Which of the following is NOT a characteristic of business writing?
Which of the following is NOT a characteristic of business writing?
What is the purpose of business writing?
What is the purpose of business writing?
What is one reason why business writing should be easy to skim?
What is one reason why business writing should be easy to skim?
What is the context of business writing?
What is the context of business writing?
Why is it important for business writing to be concise?
Why is it important for business writing to be concise?
What is the goal of business writing?
What is the goal of business writing?
What is one characteristic of business audiences?
What is one characteristic of business audiences?
What should business writing be in order to meet the needs of business audiences?
What should business writing be in order to meet the needs of business audiences?
What is one reason why business writing should be complete yet concise?
What is one reason why business writing should be complete yet concise?
What is the main difference between business writing and academic writing?
What is the main difference between business writing and academic writing?
Which of the following is NOT a factor affecting readability?
Which of the following is NOT a factor affecting readability?
What is the main difference between academic writing and business writing?
What is the main difference between academic writing and business writing?
What is the purpose of revising and proofreading a message?
What is the purpose of revising and proofreading a message?
What are the techniques for developing effective introductions in business writing?
What are the techniques for developing effective introductions in business writing?
What is the purpose of applying mechanics, format, and layout in business writing?
What is the purpose of applying mechanics, format, and layout in business writing?
What is the goal of preparing visually appealing documents in business writing?
What is the goal of preparing visually appealing documents in business writing?
What is the genre of writing that business writing falls under?
What is the genre of writing that business writing falls under?
What are the remaining two steps in the process for planning and preparing spoken and written messages?
What are the remaining two steps in the process for planning and preparing spoken and written messages?
What is the purpose of business writing?
What is the purpose of business writing?
What does Figure 4.1 show in relation to business communication?
What does Figure 4.1 show in relation to business communication?
True or false: Instant messaging is a form of real-time email technology.
True or false: Instant messaging is a form of real-time email technology.
True or false: IM programs require special hardware and extensive training.
True or false: IM programs require special hardware and extensive training.
True or false: Instant messaging allows users to exchange graphics and audio and video clips.
True or false: Instant messaging allows users to exchange graphics and audio and video clips.
True or false: Instant messaging can be used to send messages to any or all people on your list as long as they are online.
True or false: Instant messaging can be used to send messages to any or all people on your list as long as they are online.
True or false: Instant messaging is a form of communication through voice, electronic, and written messages.
True or false: Instant messaging is a form of communication through voice, electronic, and written messages.
True or false: Instant messaging is a free service that requires no sender and receiver to be online at the same time.
True or false: Instant messaging is a free service that requires no sender and receiver to be online at the same time.
True or false: Instant messaging is commonly used by employees in companies for various purposes.
True or false: Instant messaging is commonly used by employees in companies for various purposes.
True or false: Instant messaging allows the sender to know when someone is available to respond immediately.
True or false: Instant messaging allows the sender to know when someone is available to respond immediately.
True or false: Instant messaging is a popular form of communication that has seen significant growth.
True or false: Instant messaging is a popular form of communication that has seen significant growth.
True or false: Instant messaging is a form of communication that allows people with shared interests to communicate.
True or false: Instant messaging is a form of communication that allows people with shared interests to communicate.
What are good-news messages referred to as in the text?
What are good-news messages referred to as in the text?
What are messages that convey pleasant information but are not likely to generate an emotional reaction referred to as in the text?
What are messages that convey pleasant information but are not likely to generate an emotional reaction referred to as in the text?
What are the strategies for structuring messages that are of interest to the reader but are not likely to generate an emotional reaction referred to as in the text?
What are the strategies for structuring messages that are of interest to the reader but are not likely to generate an emotional reaction referred to as in the text?
What are some examples of written documents that companies use to communicate information, in addition to electronic and verbal tools?
What are some examples of written documents that companies use to communicate information, in addition to electronic and verbal tools?
What are memorandums commonly referred to as?
What are memorandums commonly referred to as?
What do memorandums and email messages have in common?
What do memorandums and email messages have in common?
What do letters provide a more formal method of?
What do letters provide a more formal method of?
What is the deductive or direct sequence that good-news or neutral-news messages follow?
What is the deductive or direct sequence that good-news or neutral-news messages follow?
What are some advantages of the deductive pattern?
What are some advantages of the deductive pattern?
What is the purpose of applying mechanics, format, and layout in business writing, according to the text?
What is the purpose of applying mechanics, format, and layout in business writing, according to the text?
What are the two types of outlines for organizing business messages?
What are the two types of outlines for organizing business messages?
How can the effective writer adapt to different cultures in business writing?
How can the effective writer adapt to different cultures in business writing?
What are some channels of communication that people in organizations use?
What are some channels of communication that people in organizations use?
What are the options for sending a positive or neutral message?
What are the options for sending a positive or neutral message?
What is the goal of writing messages that convey good news?
What is the goal of writing messages that convey good news?
What is the purpose of composing messages that convey ideas that the audience will likely find pleasing or neutral?
What is the purpose of composing messages that convey ideas that the audience will likely find pleasing or neutral?
How does the effective writer choose the best channel for a positive or neutral message?
How does the effective writer choose the best channel for a positive or neutral message?
What is the importance of clear and consistent application of procedural messages?
What is the importance of clear and consistent application of procedural messages?
What are some examples of routine claims and requests in business writing?
What are some examples of routine claims and requests in business writing?
What is the purpose of presenting favorable responses to routine claims and requests?
What is the purpose of presenting favorable responses to routine claims and requests?
What is the purpose of the closing paragraph in a business message?
What is the purpose of the closing paragraph in a business message?
What is the recommended length of the closing paragraph in a business message?
What is the recommended length of the closing paragraph in a business message?
Which of the following is NOT a suggestion for the content of the closing paragraph in a business message?
Which of the following is NOT a suggestion for the content of the closing paragraph in a business message?
Which of the following is an example of a positive, forward-looking idea that can be included in the closing paragraph of a business message?
Which of the following is an example of a positive, forward-looking idea that can be included in the closing paragraph of a business message?
What is the purpose of repetition of a word in the closing paragraph of a business message?
What is the purpose of repetition of a word in the closing paragraph of a business message?
Which of the following is NOT a suggested closure for a business message?
Which of the following is NOT a suggested closure for a business message?
What is the purpose of including a positive, forward-looking idea in the closing paragraph of a business message?
What is the purpose of including a positive, forward-looking idea in the closing paragraph of a business message?
Which of the following is NOT a suggestion for the length of the closing paragraph in a business message?
Which of the following is NOT a suggestion for the length of the closing paragraph in a business message?
Which of the following is NOT a recommended approach for the closing paragraph of a business message?
Which of the following is NOT a recommended approach for the closing paragraph of a business message?
What is the purpose of a unifying quality in the closing paragraph of a business message?
What is the purpose of a unifying quality in the closing paragraph of a business message?
Flashcards
Levels of Communication
Levels of Communication
Different types of communication, including interpersonal, group, public, and intrapersonal.
Interpersonal Communication
Interpersonal Communication
Communication between two people.
Group Communication
Group Communication
Communication within a group of people.
Public Communication
Public Communication
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Intrapersonal Communication
Intrapersonal Communication
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Maintenance Communication
Maintenance Communication
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Organizational Communication
Organizational Communication
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Contextual Forces
Contextual Forces
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Interpersonal Intelligence
Interpersonal Intelligence
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Optimal Group Size
Optimal Group Size
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Cross-disciplinary Teams
Cross-disciplinary Teams
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Business Writing
Business Writing
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Business Writing Goals
Business Writing Goals
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Business Writing Audiences
Business Writing Audiences
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Business Writing Characteristics
Business Writing Characteristics
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Cultural Context
Cultural Context
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Social Context
Social Context
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Chronological Context
Chronological Context
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Environmental Factors
Environmental Factors
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Figure 3.1
Figure 3.1
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Writing Importance in Job Market
Writing Importance in Job Market
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Study Notes
Levels of Communication
- Intrapersonal Communication: Focuses on internal dialogue, helping us understand ourselves and our thoughts.
- Interpersonal Communication: Occurs between two people, allowing for relationship building and understanding.
- Group Communication: Involves three or more people working together, enhancing collaboration and decision-making.
- Public Communication: Involves a speaker addressing a large audience, aiming to inform, persuade, or entertain.
- Intercultural Communication: Deals with communication between individuals from different cultures, recognizing cultural differences and promoting understanding.
- Organizational Communication: Focuses on communication within an organization, facilitating efficient operations and effective teamwork.
- Mass Communication: Transmits messages to a large audience, using media platforms like TV, radio, or newspapers.
Contextual Forces in Communication
- Physical Context: Refers to the physical environment where communication occurs, influencing tone and interaction.
- Social Context: Includes the social relationships and roles of communicators, impacting behavior and expectations.
- Chronological Context: Reflects the time and historical events surrounding communication, shaping interpretation and meaning.
- Cultural Context: Encompasses the values, beliefs, and customs of the communicators, influencing communication style and understanding.
- Environmental Context: Involves external factors like noise, distractions, or technology, impacting communication effectiveness.
Importance of Writing in the Job Market
- Salaried employees in large companies have writing responsibilities, highlighting the critical role of writing in the workplace.
- Writing skills are highly sought after in the job market, emphasizing the need for clear and effective communication.
- Electronic communication has become commonplace, with tools like email, instant messaging, and social media playing an important role.
- A significant percentage of employees in American corporations lack writing skills, emphasizing the need for effective communication training.
Organizational Culture
- Different culture types within organizations affect communication styles and effectiveness.
- Clan Culture emphasizes collaboration and cohesion.
- Adhocracy Culture focuses on innovation and risk-taking.
- Market Culture prioritizes competitiveness and results.
- Hierarchy Culture values control and stability.
Effective Business Writing
- Business writing should be clear, concise, and easy to understand.
- Focuses on conveying information efficiently and effectively.
- Key characteristics include clarity, conciseness, completeness, and correctness.
- Business writing differs from academic writing by emphasizing practicality and directness.
- Readability factors such as sentence length, paragraph structure, and word choice impact effectiveness.
- Revision and proofreading are crucial to ensure accuracy, clarity, and professionalism.
- Focuses on logical structure, a compelling introduction, and concise paragraphs.
- Utilizes mechanics, format, and layout for clarity, readability, and professionalism.
- Visual appeal adds to the effectiveness of business documents.
- Falls under the genre of informative and persuasive writing.
- Plan & Prepare for the message by organizing your thoughts, choosing your words carefully, and ensuring accuracy.
Instant Messaging
- A real-time communication tool that utilizes synchronous messaging for quick and efficient exchange.
- Does not require special hardware or extensive training.
- Allows for the exchange of text, graphics, audio, and video clips.
- Can send messages individually or to groups.
- Allows for quick and informal communication.
- Requires both sender and receiver to be online simultaneously.
- Widely used by individuals and businesses.
- Notifies the sender when a recipient is available to respond.
- Has experienced significant growth in popularity.
Business Communication
- Good-News Messages convey positive news, building goodwill and fostering positive relationships.
- Neutral-News Messages deliver information without significant emotional impact.
- Memorandums are commonly referred to as memos and used for internal communication within organizations.
- Letters offer a more formal method of communication for external parties.
- Deductive/Direct Sequence presents the main point first, followed by supporting details, used in good-news or neutral-news messages.
Organizational Communication
- Communication channels within organizations include email, phone, meetings, and written documents.
- Good-News Messages aim to share positive news, building relationships and fostering positive interactions.
- Neutral-News Messages convey information that is neither positive nor negative, providing clarity and information.
- Procedural Messages outline procedures or instructions, ensuring clarity and consistency.
- Routine Claims and Requests are common in business communication, seeking information, resolving issues, or requesting action.
Closing Paragraphs in Business Messages
- The closing paragraph serves to summarize the main point of the message and provide a sense of closure.
- Ideally, a few sentences in length.
- Should reiterate the main point, express appreciation, or offer a forward-looking statement.
- Conclude with a positive and future-oriented statement.
- Avoid repetition of words and phrases.
- Should not leave the reader with unanswered questions.
- Should not introduce new information.
- Should not be overly lengthy or complex.
- Should encourage a positive response and maintain a professional tone.
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