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Which of the following is NOT considered a level of communication according to the text?

  • Public (correct)
  • Intrapersonal
  • Group
  • Interpersonal

    • What is the goal of maintenance communication?

  • To reach many with the same message
  • To feel better about themselves and each other (correct)
  • To accomplish work confronting them
  • To achieve greater output than individual efforts

    • Which contextual forces influence the communication process?

  • Organizational hierarchy (correct)
  • Overall learning experience
  • Legal and ethical constraints
  • Individual considerations

    • What does interpersonal communication refer to?

    <p>Communication between two people</p> Signup and view all the answers

    What is the goal of organizational communication?

    <p>To reach many with the same message</p> Signup and view all the answers

    Which of the following is NOT a level of communication according to the text?

    <p>Intrapersonal</p> Signup and view all the answers

    What is the goal of group communication?

    <p>To achieve greater output than individual efforts</p> Signup and view all the answers

    What is the goal of public communication?

    <p>To reach many with the same message</p> Signup and view all the answers

    Which of the following is NOT a contextual force that influences the communication process?

    <p>Overall learning experience</p> Signup and view all the answers

    What is the goal of intrapersonal communication?

    <p>To accomplish work confronting them</p> Signup and view all the answers

    Interpersonal intelligence refers to the ability to understand and empathize with others.

    <p>True</p> Signup and view all the answers

    Interpersonal intelligence is a quality that some people are born with and others are not.

    <p>False</p> Signup and view all the answers

    Research has identified an optimal number of members for a group.

    <p>False</p> Signup and view all the answers

    Groups of five to seven members are thought to be best for decision-making and problem-solving tasks.

    <p>True</p> Signup and view all the answers

    An odd number of members is often preferred in a group because it allows for tie votes.

    <p>False</p> Signup and view all the answers

    In cross-disciplinary teams, work is organized around narrow tasks.

    <p>False</p> Signup and view all the answers

    Cross-disciplinary teams perform broad core processes, such as product development and sales generation.

    <p>True</p> Signup and view all the answers

    The goal of intrapersonal communication is to communicate within oneself.

    <p>True</p> Signup and view all the answers

    The goal of public communication is to communicate within small groups.

    <p>False</p> Signup and view all the answers

    The goal of maintenance communication is to maintain relationships and social connections.

    <p>True</p> Signup and view all the answers

    According to the National Commission on Writing, what percentage of salaried employees in large companies have writing responsibilities?

    <p>two-thirds</p> Signup and view all the answers

    What is the importance of writing abilities in the job market?

    <p>hired and promoted in many industries requires strong writing abilities</p> Signup and view all the answers

    What are some examples of electronic communication mentioned in the text?

    <p>email, texts, instant messages, blogs, videos conferences</p> Signup and view all the answers

    According to the Commission, what percentage of employees in corporate America write poorly?

    <p>one-third</p> Signup and view all the answers

    What is the purpose of the report titled 'Writing: A Ticket to Work, A Ticket Out'?

    <p>to emphasize the importance of writing skills in the workplace</p> Signup and view all the answers

    What are the four culture types distinguished by the Competing Values Framework?

    <p>Clan culture, adhocracy culture, market culture, hierarchy culture</p> Signup and view all the answers

    How does organizational culture affect communication within an organization?

    <p>Organizational culture affects the type, amount, and quality of communication that is generally accepted within an organization</p> Signup and view all the answers

    What is the physical context or setting in communication?

    <p>The physical context or setting refers to the environment in which communication takes place and can influence the content and quality of interaction</p> Signup and view all the answers

    Give an example of how the physical context can affect communication.

    <p>For example, if you were to ask your boss for a raise, the setting in which the conversation takes place could dramatically affect your chances for success</p> Signup and view all the answers

    How does culture affect communication within an organization?

    <p>Culture affects how communication occurs and what is expected and accepted within an organization in terms of behaviors</p> Signup and view all the answers

    What is the process outlined in Figure 3.1 that helps develop effective business messages?

    <p>The process outlined in Figure 3.1 is a systematic analysis that helps develop effective business messages.</p> Signup and view all the answers

    Why are businesses investing $3.1 billion annually in emerging technology?

    <p>Businesses are investing $3.1 billion annually in emerging technology to train employees to write.</p> Signup and view all the answers

    What are the remedies needed to prevent confusion, waste, errors, lost productivity, and a damaged corporate image?

    <p>The remedies needed to prevent confusion, waste, errors, lost productivity, and a damaged corporate image are investing in technology to train employees to write and following a systematic analysis process for developing business messages.</p> Signup and view all the answers

    How can a capable communicator add value to an organization?

    <p>A capable communicator can add value to an organization by immediately setting themselves apart from their peers, who may struggle to articulate ideas in writing and presentations.</p> Signup and view all the answers

    What should be considered when planning a message?

    <p>Legal and ethical constraints, diversity challenges, changing technology, team environment, and communication patterns within the organization should be considered when planning a message.</p> Signup and view all the answers

    What are the four contextual factors that influence the communication process?

    <p>The four contextual factors that influence the communication process are social context, chronological context, cultural context, and environmental factors.</p> Signup and view all the answers

    How does the social context influence communication?

    <p>The social context refers to the nature of the relationship between the communicators and who is present. It determines whether a message should be sent, when it should be sent, to whom, and how.</p> Signup and view all the answers

    What does the chronological context refer to?

    <p>The chronological context refers to how time influences interactions. It considers factors such as the time of day, personal preferences regarding time, and external events like layoffs or profit loss.</p> Signup and view all the answers

    What is the cultural context in communication?

    <p>The cultural context includes both the organizational culture and the cultural backgrounds of the people involved in communication. It influences the kind and quality of communication that takes place.</p> Signup and view all the answers

    How do environmental factors affect communication?

    <p>Environmental factors can affect what should be communicated and how. For example, if the economy is doing poorly, some messages may be inappropriate or have little chance for success. Similarly, in highly regulated environments, constraints may exist for what can be communicated and how.</p> Signup and view all the answers

    Which of the following is NOT a characteristic of business writing?

    <p>Long and detailed</p> Signup and view all the answers

    What is the purpose of business writing?

    <p>To communicate quickly and efficiently</p> Signup and view all the answers

    What is one reason why business writing should be easy to skim?

    <p>To save time for the reader</p> Signup and view all the answers

    What is the context of business writing?

    <p>Time pressures and business audiences reading messages quickly</p> Signup and view all the answers

    Why is it important for business writing to be concise?

    <p>To save time for the reader</p> Signup and view all the answers

    What is the goal of business writing?

    <p>To communicate quickly and efficiently</p> Signup and view all the answers

    What is one characteristic of business audiences?

    <p>They read messages quickly</p> Signup and view all the answers

    What should business writing be in order to meet the needs of business audiences?

    <p>Complete yet concise</p> Signup and view all the answers

    What is one reason why business writing should be complete yet concise?

    <p>To provide all necessary information</p> Signup and view all the answers

    What is the main difference between business writing and academic writing?

    <p>Business writing is written for time-pressured readers</p> Signup and view all the answers

    Which of the following is NOT a factor affecting readability?

    <p>Audience needs</p> Signup and view all the answers

    What is the main difference between academic writing and business writing?

    <p>Academic writing is longer and more detailed, while business writing is shorter and more concise.</p> Signup and view all the answers

    What is the purpose of revising and proofreading a message?

    <p>To correct grammar and spelling errors</p> Signup and view all the answers

    What are the techniques for developing effective introductions in business writing?

    <p>Stating the main point upfront</p> Signup and view all the answers

    What is the purpose of applying mechanics, format, and layout in business writing?

    <p>To improve readability</p> Signup and view all the answers

    What is the goal of preparing visually appealing documents in business writing?

    <p>To grab the reader's attention</p> Signup and view all the answers

    What is the genre of writing that business writing falls under?

    <p>Technical writing</p> Signup and view all the answers

    What are the remaining two steps in the process for planning and preparing spoken and written messages?

    <p>Revise and proofread the message and apply mechanics and format</p> Signup and view all the answers

    What is the purpose of business writing?

    <p>To communicate information effectively</p> Signup and view all the answers

    What does Figure 4.1 show in relation to business communication?

    <p>The ideas for various business communication situations</p> Signup and view all the answers

    True or false: Instant messaging is a form of real-time email technology.

    <p>True</p> Signup and view all the answers

    True or false: IM programs require special hardware and extensive training.

    <p>False</p> Signup and view all the answers

    True or false: Instant messaging allows users to exchange graphics and audio and video clips.

    <p>True</p> Signup and view all the answers

    True or false: Instant messaging can be used to send messages to any or all people on your list as long as they are online.

    <p>True</p> Signup and view all the answers

    True or false: Instant messaging is a form of communication through voice, electronic, and written messages.

    <p>True</p> Signup and view all the answers

    True or false: Instant messaging is a free service that requires no sender and receiver to be online at the same time.

    <p>True</p> Signup and view all the answers

    True or false: Instant messaging is commonly used by employees in companies for various purposes.

    <p>True</p> Signup and view all the answers

    True or false: Instant messaging allows the sender to know when someone is available to respond immediately.

    <p>True</p> Signup and view all the answers

    True or false: Instant messaging is a popular form of communication that has seen significant growth.

    <p>True</p> Signup and view all the answers

    True or false: Instant messaging is a form of communication that allows people with shared interests to communicate.

    <p>True</p> Signup and view all the answers

    What are good-news messages referred to as in the text?

    <p>good-news messages</p> Signup and view all the answers

    What are messages that convey pleasant information but are not likely to generate an emotional reaction referred to as in the text?

    <p>neutral-news messages</p> Signup and view all the answers

    What are the strategies for structuring messages that are of interest to the reader but are not likely to generate an emotional reaction referred to as in the text?

    <p>neutral-news strategies</p> Signup and view all the answers

    What are some examples of written documents that companies use to communicate information, in addition to electronic and verbal tools?

    <p>memorandums and letters</p> Signup and view all the answers

    What are memorandums commonly referred to as?

    <p>memos</p> Signup and view all the answers

    What do memorandums and email messages have in common?

    <p>both are channels for sharing information of a somewhat informal nature</p> Signup and view all the answers

    What do letters provide a more formal method of?

    <p>sharing information with people inside an organization</p> Signup and view all the answers

    What is the deductive or direct sequence that good-news or neutral-news messages follow?

    <p>the message begins with the major idea, followed by supporting details</p> Signup and view all the answers

    What are some advantages of the deductive pattern?

    <p>the first sentence is easy to write, it gets the attention it deserves, and it unifies the message and avoids abruptness</p> Signup and view all the answers

    What is the purpose of applying mechanics, format, and layout in business writing, according to the text?

    <p>to meet the needs of business audiences</p> Signup and view all the answers

    What are the two types of outlines for organizing business messages?

    <p>deductive and inductive</p> Signup and view all the answers

    How can the effective writer adapt to different cultures in business writing?

    <p>by being aware of social conventions and adapting as necessary</p> Signup and view all the answers

    What are some channels of communication that people in organizations use?

    <p>spoken or electronic channels</p> Signup and view all the answers

    What are the options for sending a positive or neutral message?

    <p>spoken or electronic channels</p> Signup and view all the answers

    What is the goal of writing messages that convey good news?

    <p>to elicit a positive response or action from the audience</p> Signup and view all the answers

    What is the purpose of composing messages that convey ideas that the audience will likely find pleasing or neutral?

    <p>to engage and satisfy the audience</p> Signup and view all the answers

    How does the effective writer choose the best channel for a positive or neutral message?

    <p>based on the message, audience, and constraints of time and location</p> Signup and view all the answers

    What is the importance of clear and consistent application of procedural messages?

    <p>to ensure understanding and efficiency in business processes</p> Signup and view all the answers

    What are some examples of routine claims and requests in business writing?

    <p>requests for information, product returns, or service inquiries</p> Signup and view all the answers

    What is the purpose of presenting favorable responses to routine claims and requests?

    <p>to maintain customer satisfaction and loyalty</p> Signup and view all the answers

    What is the purpose of the closing paragraph in a business message?

    <p>To provide a unifying quality to the message</p> Signup and view all the answers

    What is the recommended length of the closing paragraph in a business message?

    <p>One or two sentences</p> Signup and view all the answers

    Which of the following is NOT a suggestion for the content of the closing paragraph in a business message?

    <p>A restatement of the refusal</p> Signup and view all the answers

    Which of the following is an example of a positive, forward-looking idea that can be included in the closing paragraph of a business message?

    <p>Offering a discount on future purchases</p> Signup and view all the answers

    What is the purpose of repetition of a word in the closing paragraph of a business message?

    <p>To provide a unifying quality to the message</p> Signup and view all the answers

    Which of the following is NOT a suggested closure for a business message?

    <p>Repeating the main points of the message</p> Signup and view all the answers

    What is the purpose of including a positive, forward-looking idea in the closing paragraph of a business message?

    <p>To provide a unifying quality to the message</p> Signup and view all the answers

    Which of the following is NOT a suggestion for the length of the closing paragraph in a business message?

    <p>Three to five sentences</p> Signup and view all the answers

    Which of the following is NOT a recommended approach for the closing paragraph of a business message?

    <p>Repeating the main points of the message</p> Signup and view all the answers

    What is the purpose of a unifying quality in the closing paragraph of a business message?

    <p>To provide a unifying quality to the message</p> Signup and view all the answers

    Study Notes

    Levels of Communication

    • Intrapersonal Communication: Focuses on internal dialogue, helping us understand ourselves and our thoughts.
    • Interpersonal Communication: Occurs between two people, allowing for relationship building and understanding.
    • Group Communication: Involves three or more people working together, enhancing collaboration and decision-making.
    • Public Communication: Involves a speaker addressing a large audience, aiming to inform, persuade, or entertain.
    • Intercultural Communication: Deals with communication between individuals from different cultures, recognizing cultural differences and promoting understanding.
    • Organizational Communication: Focuses on communication within an organization, facilitating efficient operations and effective teamwork.
    • Mass Communication: Transmits messages to a large audience, using media platforms like TV, radio, or newspapers.

    Contextual Forces in Communication

    • Physical Context: Refers to the physical environment where communication occurs, influencing tone and interaction.
    • Social Context: Includes the social relationships and roles of communicators, impacting behavior and expectations.
    • Chronological Context: Reflects the time and historical events surrounding communication, shaping interpretation and meaning.
    • Cultural Context: Encompasses the values, beliefs, and customs of the communicators, influencing communication style and understanding.
    • Environmental Context: Involves external factors like noise, distractions, or technology, impacting communication effectiveness.

    Importance of Writing in the Job Market

    • Salaried employees in large companies have writing responsibilities, highlighting the critical role of writing in the workplace.
    • Writing skills are highly sought after in the job market, emphasizing the need for clear and effective communication.
    • Electronic communication has become commonplace, with tools like email, instant messaging, and social media playing an important role.
    • A significant percentage of employees in American corporations lack writing skills, emphasizing the need for effective communication training.

    Organizational Culture

    • Different culture types within organizations affect communication styles and effectiveness.
    • Clan Culture emphasizes collaboration and cohesion.
    • Adhocracy Culture focuses on innovation and risk-taking.
    • Market Culture prioritizes competitiveness and results.
    • Hierarchy Culture values control and stability.

    Effective Business Writing

    • Business writing should be clear, concise, and easy to understand.
    • Focuses on conveying information efficiently and effectively.
    • Key characteristics include clarity, conciseness, completeness, and correctness.
    • Business writing differs from academic writing by emphasizing practicality and directness.
    • Readability factors such as sentence length, paragraph structure, and word choice impact effectiveness.
    • Revision and proofreading are crucial to ensure accuracy, clarity, and professionalism.
    • Focuses on logical structure, a compelling introduction, and concise paragraphs.
    • Utilizes mechanics, format, and layout for clarity, readability, and professionalism.
    • Visual appeal adds to the effectiveness of business documents.
    • Falls under the genre of informative and persuasive writing.
    • Plan & Prepare for the message by organizing your thoughts, choosing your words carefully, and ensuring accuracy.

    Instant Messaging

    • A real-time communication tool that utilizes synchronous messaging for quick and efficient exchange.
    • Does not require special hardware or extensive training.
    • Allows for the exchange of text, graphics, audio, and video clips.
    • Can send messages individually or to groups.
    • Allows for quick and informal communication.
    • Requires both sender and receiver to be online simultaneously.
    • Widely used by individuals and businesses.
    • Notifies the sender when a recipient is available to respond.
    • Has experienced significant growth in popularity.

    Business Communication

    • Good-News Messages convey positive news, building goodwill and fostering positive relationships.
    • Neutral-News Messages deliver information without significant emotional impact.
    • Memorandums are commonly referred to as memos and used for internal communication within organizations.
    • Letters offer a more formal method of communication for external parties.
    • Deductive/Direct Sequence presents the main point first, followed by supporting details, used in good-news or neutral-news messages.

    Organizational Communication

    • Communication channels within organizations include email, phone, meetings, and written documents.
    • Good-News Messages aim to share positive news, building relationships and fostering positive interactions.
    • Neutral-News Messages convey information that is neither positive nor negative, providing clarity and information.
    • Procedural Messages outline procedures or instructions, ensuring clarity and consistency.
    • Routine Claims and Requests are common in business communication, seeking information, resolving issues, or requesting action.

    Closing Paragraphs in Business Messages

    • The closing paragraph serves to summarize the main point of the message and provide a sense of closure.
    • Ideally, a few sentences in length.
    • Should reiterate the main point, express appreciation, or offer a forward-looking statement.
    • Conclude with a positive and future-oriented statement.
    • Avoid repetition of words and phrases.
    • Should not leave the reader with unanswered questions.
    • Should not introduce new information.
    • Should not be overly lengthy or complex.
    • Should encourage a positive response and maintain a professional tone.

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    Description

    Test your knowledge on business communication in this quiz! From company news releases to feedback in response to meetings and emails, this quiz covers various forms of communication within an organization. Challenge yourself with questions on upward and downward communication, intranet usage, and more. Take the quiz to see how well you understand the framework for effective business communication.

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