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Questions and Answers
Which of the following is NOT considered a level of communication according to the text?
What is the goal of maintenance communication?
Which contextual forces influence the communication process?
What does interpersonal communication refer to?
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What is the goal of organizational communication?
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Which of the following is NOT a level of communication according to the text?
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What is the goal of group communication?
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What is the goal of public communication?
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Which of the following is NOT a contextual force that influences the communication process?
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What is the goal of intrapersonal communication?
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Interpersonal intelligence refers to the ability to understand and empathize with others.
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Interpersonal intelligence is a quality that some people are born with and others are not.
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Research has identified an optimal number of members for a group.
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Groups of five to seven members are thought to be best for decision-making and problem-solving tasks.
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An odd number of members is often preferred in a group because it allows for tie votes.
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In cross-disciplinary teams, work is organized around narrow tasks.
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Cross-disciplinary teams perform broad core processes, such as product development and sales generation.
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The goal of intrapersonal communication is to communicate within oneself.
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The goal of public communication is to communicate within small groups.
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The goal of maintenance communication is to maintain relationships and social connections.
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According to the National Commission on Writing, what percentage of salaried employees in large companies have writing responsibilities?
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What is the importance of writing abilities in the job market?
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What are some examples of electronic communication mentioned in the text?
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According to the Commission, what percentage of employees in corporate America write poorly?
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What is the purpose of the report titled 'Writing: A Ticket to Work, A Ticket Out'?
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What are the four culture types distinguished by the Competing Values Framework?
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How does organizational culture affect communication within an organization?
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What is the physical context or setting in communication?
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Give an example of how the physical context can affect communication.
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How does culture affect communication within an organization?
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What is the process outlined in Figure 3.1 that helps develop effective business messages?
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Why are businesses investing $3.1 billion annually in emerging technology?
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What are the remedies needed to prevent confusion, waste, errors, lost productivity, and a damaged corporate image?
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How can a capable communicator add value to an organization?
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What should be considered when planning a message?
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What are the four contextual factors that influence the communication process?
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How does the social context influence communication?
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What does the chronological context refer to?
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What is the cultural context in communication?
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How do environmental factors affect communication?
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Which of the following is NOT a characteristic of business writing?
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What is the purpose of business writing?
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What is one reason why business writing should be easy to skim?
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What is the context of business writing?
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Why is it important for business writing to be concise?
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What is the goal of business writing?
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What is one characteristic of business audiences?
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What should business writing be in order to meet the needs of business audiences?
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What is one reason why business writing should be complete yet concise?
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What is the main difference between business writing and academic writing?
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Which of the following is NOT a factor affecting readability?
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What is the main difference between academic writing and business writing?
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What is the purpose of revising and proofreading a message?
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What are the techniques for developing effective introductions in business writing?
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What is the purpose of applying mechanics, format, and layout in business writing?
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What is the goal of preparing visually appealing documents in business writing?
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What is the genre of writing that business writing falls under?
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What are the remaining two steps in the process for planning and preparing spoken and written messages?
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What is the purpose of business writing?
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What does Figure 4.1 show in relation to business communication?
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True or false: Instant messaging is a form of real-time email technology.
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True or false: IM programs require special hardware and extensive training.
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True or false: Instant messaging allows users to exchange graphics and audio and video clips.
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True or false: Instant messaging can be used to send messages to any or all people on your list as long as they are online.
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True or false: Instant messaging is a form of communication through voice, electronic, and written messages.
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True or false: Instant messaging is a free service that requires no sender and receiver to be online at the same time.
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True or false: Instant messaging is commonly used by employees in companies for various purposes.
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True or false: Instant messaging allows the sender to know when someone is available to respond immediately.
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True or false: Instant messaging is a popular form of communication that has seen significant growth.
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True or false: Instant messaging is a form of communication that allows people with shared interests to communicate.
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What are good-news messages referred to as in the text?
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What are messages that convey pleasant information but are not likely to generate an emotional reaction referred to as in the text?
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What are the strategies for structuring messages that are of interest to the reader but are not likely to generate an emotional reaction referred to as in the text?
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What are some examples of written documents that companies use to communicate information, in addition to electronic and verbal tools?
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What are memorandums commonly referred to as?
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What do memorandums and email messages have in common?
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What do letters provide a more formal method of?
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What is the deductive or direct sequence that good-news or neutral-news messages follow?
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What are some advantages of the deductive pattern?
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What is the purpose of applying mechanics, format, and layout in business writing, according to the text?
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What are the two types of outlines for organizing business messages?
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How can the effective writer adapt to different cultures in business writing?
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What are some channels of communication that people in organizations use?
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What are the options for sending a positive or neutral message?
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What is the goal of writing messages that convey good news?
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What is the purpose of composing messages that convey ideas that the audience will likely find pleasing or neutral?
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How does the effective writer choose the best channel for a positive or neutral message?
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What is the importance of clear and consistent application of procedural messages?
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What are some examples of routine claims and requests in business writing?
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What is the purpose of presenting favorable responses to routine claims and requests?
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What is the purpose of the closing paragraph in a business message?
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What is the recommended length of the closing paragraph in a business message?
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Which of the following is NOT a suggestion for the content of the closing paragraph in a business message?
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Which of the following is an example of a positive, forward-looking idea that can be included in the closing paragraph of a business message?
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What is the purpose of repetition of a word in the closing paragraph of a business message?
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Which of the following is NOT a suggested closure for a business message?
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What is the purpose of including a positive, forward-looking idea in the closing paragraph of a business message?
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Which of the following is NOT a suggestion for the length of the closing paragraph in a business message?
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Which of the following is NOT a recommended approach for the closing paragraph of a business message?
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What is the purpose of a unifying quality in the closing paragraph of a business message?
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