Questions and Answers
Registering a person is the process used to turn a Prospect Person into a Person.
True
To access task information from the Home page, click the Inbox tab.
True
Tasks are actionable messages delivered to a user's inbox which notify the user of outstanding action to be taken on a case within a specified timeframe.
True
A closed task cannot be reopened.
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A user cannot modify tasks owned by other users.
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What are tools in NC Fast?
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If a CNDS ID is the only result of a Person Search, and it is the correct person, you must register via the found CNDS.
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What is the process used to manually merge duplicate person registration records?
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A person search result with the status of 'NC Fast' means that person is fully registered in NC Fast.
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What should be marked as the primary form of identification in NC Fast?
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Applying changes activates the evidence for the eligibility process.
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Include a hyphen in phone numbers entered in NC Fast.
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Forms, also called pro-formas, are located in which folder?
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Anyone in the county DSS may submit a ticket to the NC Fast help desk.
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NC Fast is available 24 hours a day, seven days a week.
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After an application for benefits is authorized, a ___________ is generated.
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IEG stands for?
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NC Fast assigns each newly registered person a reference number.
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The ____ action menu, represented by the three dots which is located near the top of the page and is used to execute essential case functions.
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Employers are registered in NC Fast.
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Caseworkers should not change social security numbers.
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What does the acronym PDC stand for?
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A/an ____ is used as a folder to store and manage multiple cases for one or more members of the same household.
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To complete a closure or manual termination of a case, the case status must be active or suspended.
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The start and end dates of active programs can be viewed on the ___ tab?
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The following evidence cannot be located on the person/evidence tab?
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CNDS can also be known as Medicaid ID number for Medicaid recipients which medical providers use to bill for services.
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The care and protection tab is located on which page?
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Where are all evidence types accessed for viewing and updating?
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Information required or received by the local agency to determine the claimant's eligibility.
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What is defined as the confirmation of facts and information used in determining eligibility?
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Check Eligibility is the process used to determine the benefit amount for the client or to see if the client is ineligible for benefits.
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Merged duplicate records can be unmerged.
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After searching for a person using her/his First Name, Last Name & Gender, your search results show a client registered in NC FAST. You do not need to perform the remaining searches.
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Notes, Communications, and Attachments can be viewed under the Client Contact tab.
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The Sanctions folder, at the case level, is located under the Compliance tab.
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Which status on the Product Delivery Case issues benefits?
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What is the name of the row of tabs below the Context panel on the Income Support page?
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How many ways should you search for a person in NC FAST?
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Which of the following functions can you not complete from a PDC?
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Addresses and phone numbers that are specific to individuals are housed on the __________ in NC FAST.
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Study Notes
NCFAST Registration and Person Management
- Registering a person converts a Prospect Person into a Person.
- Person Search results showing "NC Fast" indicate full registration.
- If only a CNDS ID is found, register that person via the CNDS.
- Merging duplicate person records is done using the "match client" process.
- CNDS also refers to the Medicaid ID number used for billing services.
Task Management
- Tasks are actionable notifications of outstanding case work delivered to users' inboxes.
- Closed tasks cannot be reopened, and tasks owned by others cannot be modified.
- Users can access task information via the Inbox tab on the Home page.
Evidence and Eligibility
- Applying changes activates evidence in the eligibility process.
- Verification is the confirmation of facts used to determine eligibility.
- Evidence required for eligibility determination includes information received by the local agency.
- The Check Eligibility process assesses benefit amounts or client ineligibility.
Identification and Documentation
- SSN should be marked as the primary ID in NC Fast.
- Forms (pro-formas) are located in the Communications folder.
- Address and phone numbers are stored on the Person page.
- Notes, communications, and attachments are accessible under the Client Contact tab.
System Functions and Features
- NC Fast assigns a reference number to each newly registered person.
- The action menu, represented by three dots, allows execution of essential case functions.
- The income support case serves as a folder for managing multiple cases within a household.
- The system may not be available 24/7, as access can vary.
Case Management and Statuses
- To close or manually terminate a case, the status must be either active or suspended.
- Active status on a Product Delivery Case is required for issuing benefits.
- The Sanctions folder is located under the Compliance tab at the case level.
Searching and Navigation
- Four methods are used to search for a person in NC FAST, including First Name, Last Name, and Gender.
- Navigation tabs are found below the Context panel on the Income Support page.
- Merged duplicate records cannot be unmerged once combined.
General Guidelines
- Caseworkers should not change social security numbers.
- Employers can be registered in NC FAST.
- Only designated individuals at DSS can submit tickets to the NC Fast help desk.
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Test your knowledge with these NCFAST training flashcards. Each card covers key concepts and processes vital for effectively using the NCFAST system. Perfect for quick reviews and reinforcement of essential information.
