Questions and Answers
Registering a person is the process used to turn a Prospect Person into a Person.
True
To access task information from the Home page, click the Inbox tab.
True
Tasks are actionable messages delivered to a user's inbox which notify the user of outstanding action to be taken on a case within a specified timeframe.
True
A closed task cannot be reopened.
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A user cannot modify tasks owned by other users.
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What are tools in NC Fast?
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If a CNDS ID is the only result of a Person Search, and it is the correct person, you must register via the found CNDS.
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What is the process used to manually merge duplicate person registration records?
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A person search result with the status of 'NC Fast' means that person is fully registered in NC Fast.
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What should be marked as the primary form of identification in NC Fast?
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Applying changes activates the evidence for the eligibility process.
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Include a hyphen in phone numbers entered in NC Fast.
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Forms, also called pro-formas, are located in which folder?
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Anyone in the county DSS may submit a ticket to the NC Fast help desk.
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NC Fast is available 24 hours a day, seven days a week.
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After an application for benefits is authorized, a ___________ is generated.
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IEG stands for?
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NC Fast assigns each newly registered person a reference number.
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The ____ action menu, represented by the three dots which is located near the top of the page and is used to execute essential case functions.
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Employers are registered in NC Fast.
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Caseworkers should not change social security numbers.
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What does the acronym PDC stand for?
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A/an ____ is used as a folder to store and manage multiple cases for one or more members of the same household.
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To complete a closure or manual termination of a case, the case status must be active or suspended.
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The start and end dates of active programs can be viewed on the ___ tab?
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The following evidence cannot be located on the person/evidence tab?
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CNDS can also be known as Medicaid ID number for Medicaid recipients which medical providers use to bill for services.
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The care and protection tab is located on which page?
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Where are all evidence types accessed for viewing and updating?
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Information required or received by the local agency to determine the claimant's eligibility.
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What is defined as the confirmation of facts and information used in determining eligibility?
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Check Eligibility is the process used to determine the benefit amount for the client or to see if the client is ineligible for benefits.
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Merged duplicate records can be unmerged.
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After searching for a person using her/his First Name, Last Name & Gender, your search results show a client registered in NC FAST. You do not need to perform the remaining searches.
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Notes, Communications, and Attachments can be viewed under the Client Contact tab.
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The Sanctions folder, at the case level, is located under the Compliance tab.
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Which status on the Product Delivery Case issues benefits?
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What is the name of the row of tabs below the Context panel on the Income Support page?
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How many ways should you search for a person in NC FAST?
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Which of the following functions can you not complete from a PDC?
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Addresses and phone numbers that are specific to individuals are housed on the __________ in NC FAST.
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Study Notes
NCFAST Registration and Person Management
- Registering a person converts a Prospect Person into a Person.
- Person Search results showing "NC Fast" indicate full registration.
- If only a CNDS ID is found, register that person via the CNDS.
- Merging duplicate person records is done using the "match client" process.
- CNDS also refers to the Medicaid ID number used for billing services.
Task Management
- Tasks are actionable notifications of outstanding case work delivered to users' inboxes.
- Closed tasks cannot be reopened, and tasks owned by others cannot be modified.
- Users can access task information via the Inbox tab on the Home page.
Evidence and Eligibility
- Applying changes activates evidence in the eligibility process.
- Verification is the confirmation of facts used to determine eligibility.
- Evidence required for eligibility determination includes information received by the local agency.
- The Check Eligibility process assesses benefit amounts or client ineligibility.
Identification and Documentation
- SSN should be marked as the primary ID in NC Fast.
- Forms (pro-formas) are located in the Communications folder.
- Address and phone numbers are stored on the Person page.
- Notes, communications, and attachments are accessible under the Client Contact tab.
System Functions and Features
- NC Fast assigns a reference number to each newly registered person.
- The action menu, represented by three dots, allows execution of essential case functions.
- The income support case serves as a folder for managing multiple cases within a household.
- The system may not be available 24/7, as access can vary.
Case Management and Statuses
- To close or manually terminate a case, the status must be either active or suspended.
- Active status on a Product Delivery Case is required for issuing benefits.
- The Sanctions folder is located under the Compliance tab at the case level.
Searching and Navigation
- Four methods are used to search for a person in NC FAST, including First Name, Last Name, and Gender.
- Navigation tabs are found below the Context panel on the Income Support page.
- Merged duplicate records cannot be unmerged once combined.
General Guidelines
- Caseworkers should not change social security numbers.
- Employers can be registered in NC FAST.
- Only designated individuals at DSS can submit tickets to the NC Fast help desk.
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