NCAR 2.0 Flashcards

Questions and Answers

What does the Model Match feature do in the Consultation tile?

Helps you perform a feature-based Needs Assessment and allows customers to select features that interest them, then finds the models that match.

How does a customer receive a record of delivery after it is completed in NCAR?

The app will email the information to the address provided.

What are tips shown for features during the Feature Presentation step?

Reminders to Dealership staff on how to properly present a feature.

Who must electrically sign the tablet to confirm completion of the delivery?

Both the customer and Dealership staff. Signup and view all the answers

What should you do if a Delivery Readiness task cannot be completed prior to the customer delivery?

Select 'no' and add an explanation. Signup and view all the answers

What NCAR functionality can be accessed via the Mobile App?

Only non-customer-facing functionality such as Customer Search, Browse Inventory, Delivery Readiness. Signup and view all the answers

The Feature Selection step only lists features linked to the specific VIN entered.

True Signup and view all the answers

Which of the following is a link included in the email sent to the customer after delivery is completed via NCAR?

How-to Videos Signup and view all the answers

You can research prior model year vehicles in both the Consultation and Guest Drive tiles.

True Signup and view all the answers

Is it possible to use NCAR with an off-site delivery at a customer's home or place of business?

True Signup and view all the answers

Where in the NCAR app can you access your Dealership's service scheduling portal?

In the Owner Services tile. Signup and view all the answers

What is the best description of the Delivery Readiness step in NCAR?

An inspection completed by Dealership staff after the customer selects their new vehicle to confirm the technician performed the PDI properly. Signup and view all the answers

Which steps must have been completed before accessing the Feature Presentation section of the NCAR app?

Delivery Readiness and Feature Selection. Signup and view all the answers

Which of the following ways are true regarding how a customer can review and complete the Feature Selection? (Select all that apply)

Review features on their own while staff is securing paperwork. Signup and view all the answers

In the Feature Selection section of the app, it is mandatory to review all 'Recommended Features' with the customer.

False Signup and view all the answers

What content does the Consultation tile in NCAR give you access to?

Trim Levels, Colors, Competitors. Signup and view all the answers

What is required to satisfy the 'Owner Services' section in Feature Presentation?

Having a conversation about registering for an Owner Portal account and, if equipped, NissanConnect Services. Signup and view all the answers

What are Nissan's requirements for any delivery completed using NCAR? (Select all that apply)

The customer must be present during delivery. Signup and view all the answers

Study Notes

NCAR Flashcards Summary

Model Match feature assists in performing a feature-based Needs Assessment, allowing customers to select interests and find matching models.
Post-delivery, customers receive an email with delivery records, including links to manuals and guides.
Tips during the Feature Presentation serve as reminders for Dealership staff to present features effectively.
Both customer and Dealership staff must electrically sign the tablet to confirm completion of the delivery.
Benefits of using the NCAR app are determined by survey responses, and selections can be made from multiple options.
If a Delivery Readiness task is incomplete before delivery, select "no" and provide an explanation.
The Mobile App offers only non-customer-facing functionalities such as Customer Search and Browse Inventory.
The Feature Selection step exclusively displays VIN-specific features based on the entered VIN.
The email sent after delivery includes links to the eQRG (electronic Quick Reference Guide) and How-to Videos.
Research for prior model year vehicles is possible in both Consultation and Guest Drive tiles.
NCAR can facilitate off-site deliveries at customers' locations with a proper cellular connection.
Recommended practices when using a tablet with a customer include a selection process.
Dealership's service scheduling portal and scheduling the customer's 1st Service Appointment is found in the Owner Services tile.
Delivery Readiness step involves an inspection by Dealership staff to ensure the vehicle is in showroom condition before delivery.
Delivery Readiness and Feature Selection must be completed before accessing the Feature Presentation section.
Customers can review and complete Feature Selection alongside dealership staff, on their device, or independently at the dealership.
It is not mandatory to review all "Recommended Features" with the customer during Feature Selection; customers can select features to focus on.
The Consultation tile provides access to information on Trim Levels, Colors, and Competitors.
To complete the "Owner Services" section in Feature Presentation, a conversation about Owner Portal accounts and NissanConnect Services is necessary.
Nissan's requirements for NCAR delivery include:
- Customer must perform an interior/exterior vehicle inspection and provide feedback.
- Customer presence is required during delivery.
- Physical signature on the tablet is needed to confirm delivery completion.
- Opportunity for the customer to review their vehicle and learn more is necessary.

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Description

Test your knowledge of the NCAR 2.0 features with these flashcards. Learn about important functionalities such as the Model Match feature and the delivery process. Perfect for anyone looking to deepen their understanding of NCAR 2.0.