Podcast
Questions and Answers
What is the purpose of the Customer Search tab in TCRM?
What is the purpose of the Customer Search tab in TCRM?
- To search for existing customers in the CRM (correct)
- To check if an address is serviceable
- To view and manage orders created in CRM
- To create new customer accounts
Which menu in TCRM allows users to manage customer relationships?
Which menu in TCRM allows users to manage customer relationships?
- Articles
- Feasibility Check
- Service (correct)
- Sales
What is the purpose of the Cases menu in TCRM?
What is the purpose of the Cases menu in TCRM?
- To check if an address is serviceable
- To search for existing customers
- To view and create cases on customer accounts, as well as create tickets (correct)
- To list existing customer accounts
Which sub-menu in TCRM allows users to view articles in the knowledge base?
Which sub-menu in TCRM allows users to view articles in the knowledge base?
What is the default landing page when accessing TCRM?
What is the default landing page when accessing TCRM?
How can users search for customers in the Individuals tab in TCRM?
How can users search for customers in the Individuals tab in TCRM?
What is the purpose of the Customer 360 View?
What is the purpose of the Customer 360 View?
Which section of the Customer 360 View displays the customer's billing address and demographic information?
Which section of the Customer 360 View displays the customer's billing address and demographic information?
What is the purpose of the Account Summary section in the Customer 360 View?
What is the purpose of the Account Summary section in the Customer 360 View?
Which section of the Customer 360 View allows you to view or create orders and cases for the customer?
Which section of the Customer 360 View allows you to view or create orders and cases for the customer?
For TDD customers, what information is required for fault escalations, according to the text?
For TDD customers, what information is required for fault escalations, according to the text?
Where can you find the steps to locate the IMSI number for TDD customers?
Where can you find the steps to locate the IMSI number for TDD customers?
What happens when a customer account reaches Active Block 1 (AB1)?
What happens when a customer account reaches Active Block 1 (AB1)?
What happens during the 'Suspend Contract' phase in TCRM?
What happens during the 'Suspend Contract' phase in TCRM?
How are Barring Level 1 & 2 affected when collections are completed?
How are Barring Level 1 & 2 affected when collections are completed?
What is the significance of 'Active Block 2 (AB2)' in CRM?
What is the significance of 'Active Block 2 (AB2)' in CRM?
What does the 'End of Collections' phase entail in TCRM?
What does the 'End of Collections' phase entail in TCRM?
In what status do all services appear under the subscription page in CRM during Active Block 2?
In what status do all services appear under the subscription page in CRM during Active Block 2?
What is the main purpose of the Dispute functionality mentioned in the text?
What is the main purpose of the Dispute functionality mentioned in the text?
How long does Digicel have to investigate and resolve any issues with a customer's invoice when a dispute is applied?
How long does Digicel have to investigate and resolve any issues with a customer's invoice when a dispute is applied?
Who is responsible for applying a dispute to a customer's account?
Who is responsible for applying a dispute to a customer's account?
What happens to Collections activity when a dispute is applied to a customer's account?
What happens to Collections activity when a dispute is applied to a customer's account?
What happens to a customer's service during the period of a dispute?
What happens to a customer's service during the period of a dispute?
Who needs to approve any disputes raised by a team for resolution?
Who needs to approve any disputes raised by a team for resolution?
What is the default method of sending the bill when no email address is provided?
What is the default method of sending the bill when no email address is provided?
How many days after the 1st and 15th of the month is the due date for the bill?
How many days after the 1st and 15th of the month is the due date for the bill?
When is the first due date reminder sent?
When is the first due date reminder sent?
When is the late payment fee applied?
When is the late payment fee applied?
What happens if the bill is dispatched late?
What happens if the bill is dispatched late?
What services will be blocked if no payment is received?
What services will be blocked if no payment is received?
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