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Navana Furniture's Differentiation Strategy Quiz

3 Questions

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Navana Furniture's Differentiation Strategy Quiz

Created by

@SurrealDeciduousForest

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Questions and Answers

What does Navana Furniture do to ensure customer satisfaction?

Provide a warranty

Send technicians to the customer's house to measure furniture size (correct)

Offer free delivery

Give discounts on bulk orders

Which differentiation strategy does Navana Furniture undertake?

Return Delivery

Ordering ease

Customization (correct)

Maintenance & Repair

Why does Navana Furniture send technicians to the customer's house?

To sell more furniture

To figure out the size of furniture the customer requires (correct)

To measure the size of the customer's house

To offer maintenance and repair services

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