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Questions and Answers
What does Navana Furniture do to ensure customer satisfaction?
What does Navana Furniture do to ensure customer satisfaction?
- Provide a warranty
- Send technicians to the customer's house to measure furniture size (correct)
- Offer free delivery
- Give discounts on bulk orders
Which differentiation strategy does Navana Furniture undertake?
Which differentiation strategy does Navana Furniture undertake?
- Return Delivery
- Ordering ease
- Customization (correct)
- Maintenance & Repair
Why does Navana Furniture send technicians to the customer's house?
Why does Navana Furniture send technicians to the customer's house?
- To sell more furniture
- To figure out the size of furniture the customer requires (correct)
- To measure the size of the customer's house
- To offer maintenance and repair services
