National Consumer Tribunal and Consumer Rights

What is the maximum amount that the National Consumer Tribunal can impose as an administrative fine?

10% of the annual turnover of the business (correct)
R1 million
R500,000
Unlimited, depending on the severity of the offence

What can the High Court declare in relation to a transaction or agreement?

That it is prohibited by the Act
That it is illegal
That it is in contravention of industry codes of practice
That it is unconscionable, unjust, unreasonable or unfair (correct)

What information must a website provide about the supplier?

Details of guarantees and payment information
Membership of any self-regulatory body and code of conduct
Security procedures and returns policy
All of the above (correct)

What is the purpose of the National Consumer Tribunal?

To protect consumer rights and declare conduct to be prohibited (A) Signup and view all the answers

What is the consequence if a website fails to provide required information?

The consumer can cancel the transaction within 14 days (D) Signup and view all the answers

What is the consequence of not complying with a compliance notice issued by the National Consumer Commission?

A fine can be imposed by the National Consumer Tribunal (B) Signup and view all the answers

What is the penalty for an offence under the Electronic Communications and Transactions Act?

Up to 10 years imprisonment for a breach of confidentiality, or up to 12 months' imprisonment for any other offence (A) Signup and view all the answers

What is the purpose of the cooling-off period?

To enable the consumer to cancel the transaction without reason (B) Signup and view all the answers

What is the consequence if a supplier fails to comply with the security requirement?

The supplier is liable for any damages suffered by the consumer (B) Signup and view all the answers

What is the role of the National Consumer Commission in relation to compliance notices?

To issue compliance notices to non-compliant businesses (A) Signup and view all the answers

What is the purpose of the National Consumer Tribunal in relation to prohibited conduct?

To declare conduct to be prohibited and issue interdicts (A) Signup and view all the answers

What is the timeframe for the consumer to receive a full refund after cancellation?

Within 30 days of the date of cancellation (C) Signup and view all the answers

What is the purpose of alternative dispute resolution?

To resolve disputes between the consumer and the supplier (C) Signup and view all the answers

What is the consequence of failing to comply with the Electronic Communications and Transactions Act?

The transaction will be cancelled, and the seller may incur criminal liability and penalties (A) Signup and view all the answers

What is the consequence if a supplier fails to provide an opportunity to review the transaction?

The consumer can cancel the transaction within 14 days (A) Signup and view all the answers

What is the purpose of a code of conduct?

To set standards for the supplier's business practices (B) Signup and view all the answers

Within how many months after delivery can a consumer return goods that are not reasonably suitable?

Six months (D) Signup and view all the answers

Under the Consumer Protection Act, what type of liability does not require fault?

Strict liability (A) Signup and view all the answers

Who can be held jointly and severally liable by consumers under the Consumer Protection Act?

Producers, importers, distributors, and retailers of goods and services (D) Signup and view all the answers

What is a possible defence against liability under the Consumer Protection Act?

The harm was caused entirely because of compliance with a public regulation (B) Signup and view all the answers

What is the National Consumer Commission (NCC) responsible for?

Developing industry-wide codes of practice (D) Signup and view all the answers

What is the time limit for launching a claim against a supplier under the Consumer Protection Act?

Three years (D) Signup and view all the answers

What can a consumer require a supplier to do if goods are not reasonably suitable?

Either repair or replace the goods, or refund the price paid (C) Signup and view all the answers

What happens if a supplier repairs the goods, but they are still not reasonably suitable within three months?

The supplier must replace the goods or refund the price (D) Signup and view all the answers