National Consumer Tribunal and Consumer Rights
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National Consumer Tribunal and Consumer Rights

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Questions and Answers

What is the maximum amount that the National Consumer Tribunal can impose as an administrative fine?

  • 10% of the annual turnover of the business (correct)
  • R1 million
  • R500,000
  • Unlimited, depending on the severity of the offence
  • What can the High Court declare in relation to a transaction or agreement?

  • That it is prohibited by the Act
  • That it is illegal
  • That it is in contravention of industry codes of practice
  • That it is unconscionable, unjust, unreasonable or unfair (correct)
  • What information must a website provide about the supplier?

  • Details of guarantees and payment information
  • Membership of any self-regulatory body and code of conduct
  • Security procedures and returns policy
  • All of the above (correct)
  • What is the purpose of the National Consumer Tribunal?

    <p>To protect consumer rights and declare conduct to be prohibited</p> Signup and view all the answers

    What is the consequence if a website fails to provide required information?

    <p>The consumer can cancel the transaction within 14 days</p> Signup and view all the answers

    What is the consequence of not complying with a compliance notice issued by the National Consumer Commission?

    <p>A fine can be imposed by the National Consumer Tribunal</p> Signup and view all the answers

    What is the penalty for an offence under the Electronic Communications and Transactions Act?

    <p>Up to 10 years imprisonment for a breach of confidentiality, or up to 12 months' imprisonment for any other offence</p> Signup and view all the answers

    What is the purpose of the cooling-off period?

    <p>To enable the consumer to cancel the transaction without reason</p> Signup and view all the answers

    What is the consequence if a supplier fails to comply with the security requirement?

    <p>The supplier is liable for any damages suffered by the consumer</p> Signup and view all the answers

    What is the role of the National Consumer Commission in relation to compliance notices?

    <p>To issue compliance notices to non-compliant businesses</p> Signup and view all the answers

    What is the purpose of the National Consumer Tribunal in relation to prohibited conduct?

    <p>To declare conduct to be prohibited and issue interdicts</p> Signup and view all the answers

    What is the timeframe for the consumer to receive a full refund after cancellation?

    <p>Within 30 days of the date of cancellation</p> Signup and view all the answers

    What is the purpose of alternative dispute resolution?

    <p>To resolve disputes between the consumer and the supplier</p> Signup and view all the answers

    What is the consequence of failing to comply with the Electronic Communications and Transactions Act?

    <p>The transaction will be cancelled, and the seller may incur criminal liability and penalties</p> Signup and view all the answers

    What is the consequence if a supplier fails to provide an opportunity to review the transaction?

    <p>The consumer can cancel the transaction within 14 days</p> Signup and view all the answers

    What is the purpose of a code of conduct?

    <p>To set standards for the supplier's business practices</p> Signup and view all the answers

    Within how many months after delivery can a consumer return goods that are not reasonably suitable?

    <p>Six months</p> Signup and view all the answers

    Under the Consumer Protection Act, what type of liability does not require fault?

    <p>Strict liability</p> Signup and view all the answers

    Who can be held jointly and severally liable by consumers under the Consumer Protection Act?

    <p>Producers, importers, distributors, and retailers of goods and services</p> Signup and view all the answers

    What is a possible defence against liability under the Consumer Protection Act?

    <p>The harm was caused entirely because of compliance with a public regulation</p> Signup and view all the answers

    What is the National Consumer Commission (NCC) responsible for?

    <p>Developing industry-wide codes of practice</p> Signup and view all the answers

    What is the time limit for launching a claim against a supplier under the Consumer Protection Act?

    <p>Three years</p> Signup and view all the answers

    What can a consumer require a supplier to do if goods are not reasonably suitable?

    <p>Either repair or replace the goods, or refund the price paid</p> Signup and view all the answers

    What happens if a supplier repairs the goods, but they are still not reasonably suitable within three months?

    <p>The supplier must replace the goods or refund the price</p> Signup and view all the answers

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