24 Questions
What is the maximum amount that the National Consumer Tribunal can impose as an administrative fine?
10% of the annual turnover of the business
What can the High Court declare in relation to a transaction or agreement?
That it is unconscionable, unjust, unreasonable or unfair
What information must a website provide about the supplier?
All of the above
What is the purpose of the National Consumer Tribunal?
To protect consumer rights and declare conduct to be prohibited
What is the consequence if a website fails to provide required information?
The consumer can cancel the transaction within 14 days
What is the consequence of not complying with a compliance notice issued by the National Consumer Commission?
A fine can be imposed by the National Consumer Tribunal
What is the penalty for an offence under the Electronic Communications and Transactions Act?
Up to 10 years imprisonment for a breach of confidentiality, or up to 12 months' imprisonment for any other offence
What is the purpose of the cooling-off period?
To enable the consumer to cancel the transaction without reason
What is the consequence if a supplier fails to comply with the security requirement?
The supplier is liable for any damages suffered by the consumer
What is the role of the National Consumer Commission in relation to compliance notices?
To issue compliance notices to non-compliant businesses
What is the purpose of the National Consumer Tribunal in relation to prohibited conduct?
To declare conduct to be prohibited and issue interdicts
What is the timeframe for the consumer to receive a full refund after cancellation?
Within 30 days of the date of cancellation
What is the purpose of alternative dispute resolution?
To resolve disputes between the consumer and the supplier
What is the consequence of failing to comply with the Electronic Communications and Transactions Act?
The transaction will be cancelled, and the seller may incur criminal liability and penalties
What is the consequence if a supplier fails to provide an opportunity to review the transaction?
The consumer can cancel the transaction within 14 days
What is the purpose of a code of conduct?
To set standards for the supplier's business practices
Within how many months after delivery can a consumer return goods that are not reasonably suitable?
Six months
Under the Consumer Protection Act, what type of liability does not require fault?
Strict liability
Who can be held jointly and severally liable by consumers under the Consumer Protection Act?
Producers, importers, distributors, and retailers of goods and services
What is a possible defence against liability under the Consumer Protection Act?
The harm was caused entirely because of compliance with a public regulation
What is the National Consumer Commission (NCC) responsible for?
Developing industry-wide codes of practice
What is the time limit for launching a claim against a supplier under the Consumer Protection Act?
Three years
What can a consumer require a supplier to do if goods are not reasonably suitable?
Either repair or replace the goods, or refund the price paid
What happens if a supplier repairs the goods, but they are still not reasonably suitable within three months?
The supplier must replace the goods or refund the price
Understanding the role of the National Consumer Tribunal in protecting consumer rights, investigating prohibited conduct, and imposing administrative fines.
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