MVNO and SPID Overview

MVNO

• A Mobile Virtual Network Operator provides wireless services without owning infrastructure.
• MVNOs purchase network capacity from existing providers and market these services under their own brand.

SPID

• Service Profile Identifier is assigned by service providers to identify subscription services for ISDN-connected devices.
• SPIDs are crucial for establishing a connection with service providers through ISDN switches.

MVNO/OTHER SPID FIELD

• Identifies the reseller or MVNO for wireless services, aiding in determining the correct carrier for porting information.

SPID 6214

• Represents AT&T's Service Profile Identifier, often ineligible for port-in promotions.
• Customers can retain their phone number while benefiting from lower monthly fees by porting over.

Statuses of Port-IN

• OSP indicates the need to contact the old Service Provider.
• NPAC confirms the port request, allowing the process to proceed.
• Denied status means the port-in request has been rejected.

Cricket Protect

• Available for addition within 7 days of activation, including the activation day.
• Allows customers to file claims twice a year with coverage up to $1500 per claim.

Group Save

• Discounts on specific Cricket plans: $40 (5 GB), $55 (Unlimited Cricket Core), $60 (Unlimited Cricket More) eligible.
• Not combinable with Auto Pay discounts or other multi-line discounts; lower-tier plans are ineligible.

Correct Procedure of Upgrade

• Completion of Upgrade Transaction in RQ is mandatory before any further actions.
• Inserting a SIM Card should only happen after RQ issues the transaction invoice.

Hot Spot Feature

• Best to activate this feature at the start of the billing cycle to maximize usage without incurring late charges.

Bridge Pay Enrollment Fee

• Costs $5 for a single line and $10 for multi-line customers.

Bridge Pay Benefits

• Allows splitting the bill into 2 payments, offering a grace period for budget management.
• The second payment must occur within 7 days after the first.

Bridge Pay Penalties

• An enrollment fee is required, and feature changes are not permitted during participation in Bridge Pay.

International Plan

• Priced at $5 per line per bill cycle for plans $40 and above.
• Offers unlimited landline calls to 35 countries and unlimited SMS to the same, excluding MMS.

International EXTRA Plan

• Costs $15 per line per bill cycle, applicable to plans $40 and above.
• Provides unlimited landline calls to over 35 countries and 1000 mobile-to-mobile minutes to select countries.

Unlimited Plans Include

• Unlimited call and SMS capabilities to and from Canada and Mexico.
• Included services for $50 and above plans also cover international calling to the Dominican Republic and 35 additional countries.

Individual Country Add-Ons

• Available for plans $40 and above, at costs of $10 or $15 depending on the country.
• Stackable for multiple countries, with unlimited SMS/MMS, but minutes do not roll over.

Return Policy

• Products must be returned within 7 days in original packaging; items must be in like-new condition.
• Returns may incur a restocking fee of up to $25, and promotional items must be returned as well.

Non-returnable Purchases

• Certain devices such as those received through Cricket Protect insurance claims, non-Cricket phones, or marked lost/stolen cannot be returned.

Nonrefundable Fees

• Includes activation fees and upgrade fees; monthly service payments are also nonrefundable.

Devices NOT AVAILABLE as BYOD

• CDMA devices, specifically from Sprint and Verizon, are not compatible with BYOD policies.

3 Requirements for BYOD

• Devices must be compatible with the Cricket network, must be unlocked, and not included on the Blocklist for lost/stolen devices.

Phone Payment Plan Requirements

• Must meet age and identification requirements, including an active checking account and employment history.

Trade-Up Requirements

• Must own the device outright without financial agreements, with specific condition requirements for trade eligibility.
• Trade-Up credit can only be applied to the purchase of a new Cricket device or accessory.