Questions and Answers
What does MVNO stand for?
What is an SPID?
Service Profile Identifier
What is the purpose of the MVNO/Other SPID field?
To provide the name of the re-seller/MVNO for porting information.
What does SPID 6214 usually disqualify customers from?
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Which of the following statuses indicates that a port-in request has been confirmed?
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How often can customers file a claim with Cricket Protect?
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Which rate plans are eligible for the Group Save discount?
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The Bridge Pay enrollment fee for Single-Line is $______.
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The second payment for Bridge Pay can be made after 7 days.
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What is the eligibility requirement for the International Plan?
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What is the restocking fee for phones returned without original components?
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Phones received through Cricket Protect insurance claim can be returned.
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What is one of the requirements for BYOD?
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Which document is NOT required for Phone Payment Plan?
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Study Notes
MVNO
- A Mobile Virtual Network Operator provides wireless services without owning infrastructure.
- MVNOs purchase network capacity from existing providers and market these services under their own brand.
SPID
- Service Profile Identifier is assigned by service providers to identify subscription services for ISDN-connected devices.
- SPIDs are crucial for establishing a connection with service providers through ISDN switches.
MVNO/OTHER SPID FIELD
- Identifies the reseller or MVNO for wireless services, aiding in determining the correct carrier for porting information.
SPID 6214
- Represents AT&T's Service Profile Identifier, often ineligible for port-in promotions.
- Customers can retain their phone number while benefiting from lower monthly fees by porting over.
Statuses of Port-IN
- OSP indicates the need to contact the old Service Provider.
- NPAC confirms the port request, allowing the process to proceed.
- Denied status means the port-in request has been rejected.
Cricket Protect
- Available for addition within 7 days of activation, including the activation day.
- Allows customers to file claims twice a year with coverage up to $1500 per claim.
Group Save
- Discounts on specific Cricket plans: $40 (5 GB), $55 (Unlimited Cricket Core), $60 (Unlimited Cricket More) eligible.
- Not combinable with Auto Pay discounts or other multi-line discounts; lower-tier plans are ineligible.
Correct Procedure of Upgrade
- Completion of Upgrade Transaction in RQ is mandatory before any further actions.
- Inserting a SIM Card should only happen after RQ issues the transaction invoice.
Hot Spot Feature
- Best to activate this feature at the start of the billing cycle to maximize usage without incurring late charges.
Bridge Pay Enrollment Fee
- Costs $5 for a single line and $10 for multi-line customers.
Bridge Pay Benefits
- Allows splitting the bill into 2 payments, offering a grace period for budget management.
- The second payment must occur within 7 days after the first.
Bridge Pay Penalties
- An enrollment fee is required, and feature changes are not permitted during participation in Bridge Pay.
International Plan
- Priced at $5 per line per bill cycle for plans $40 and above.
- Offers unlimited landline calls to 35 countries and unlimited SMS to the same, excluding MMS.
International EXTRA Plan
- Costs $15 per line per bill cycle, applicable to plans $40 and above.
- Provides unlimited landline calls to over 35 countries and 1000 mobile-to-mobile minutes to select countries.
Unlimited Plans Include
- Unlimited call and SMS capabilities to and from Canada and Mexico.
- Included services for $50 and above plans also cover international calling to the Dominican Republic and 35 additional countries.
Individual Country Add-Ons
- Available for plans $40 and above, at costs of $10 or $15 depending on the country.
- Stackable for multiple countries, with unlimited SMS/MMS, but minutes do not roll over.
Return Policy
- Products must be returned within 7 days in original packaging; items must be in like-new condition.
- Returns may incur a restocking fee of up to $25, and promotional items must be returned as well.
Non-returnable Purchases
- Certain devices such as those received through Cricket Protect insurance claims, non-Cricket phones, or marked lost/stolen cannot be returned.
Nonrefundable Fees
- Includes activation fees and upgrade fees; monthly service payments are also nonrefundable.
Devices NOT AVAILABLE as BYOD
- CDMA devices, specifically from Sprint and Verizon, are not compatible with BYOD policies.
3 Requirements for BYOD
- Devices must be compatible with the Cricket network, must be unlocked, and not included on the Blocklist for lost/stolen devices.
Phone Payment Plan Requirements
- Must meet age and identification requirements, including an active checking account and employment history.
Trade-Up Requirements
- Must own the device outright without financial agreements, with specific condition requirements for trade eligibility.
- Trade-Up credit can only be applied to the purchase of a new Cricket device or accessory.
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Description
Explore the concepts of Mobile Virtual Network Operators (MVNO) and Service Profile Identifiers (SPID). Understand how these entities operate, their significance in wireless services, and the intricacies of porting processes. This quiz will enhance your understanding of telecommunications and service identifiers.
