MVNO and SPID Overview

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Questions and Answers

What does MVNO stand for?

  • Mobile Virtual Network Operator (correct)
  • Maximum Virtual Network Operator
  • Mobile Value Network Operator
  • Managed Virtual Network Output

What is an SPID?

Service Profile Identifier

What is the purpose of the MVNO/Other SPID field?

To provide the name of the re-seller/MVNO for porting information.

What does SPID 6214 usually disqualify customers from?

<p>Port-in promotions (C)</p> Signup and view all the answers

Which of the following statuses indicates that a port-in request has been confirmed?

<p>NPAC (B)</p> Signup and view all the answers

How often can customers file a claim with Cricket Protect?

<p>Up to 2 times per year</p> Signup and view all the answers

Which rate plans are eligible for the Group Save discount?

<p>$55 Unlimited Cricket Core (A), $40 5 GB (D)</p> Signup and view all the answers

The Bridge Pay enrollment fee for Single-Line is $______.

<p>5</p> Signup and view all the answers

The second payment for Bridge Pay can be made after 7 days.

<p>True (A)</p> Signup and view all the answers

What is the eligibility requirement for the International Plan?

<p>$40 plans and above</p> Signup and view all the answers

What is the restocking fee for phones returned without original components?

<p>Up to $25</p> Signup and view all the answers

Phones received through Cricket Protect insurance claim can be returned.

<p>False (B)</p> Signup and view all the answers

What is one of the requirements for BYOD?

<p>Compatible with the Cricket network</p> Signup and view all the answers

Which document is NOT required for Phone Payment Plan?

<p>Birth Certificate (C)</p> Signup and view all the answers

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Study Notes

MVNO

  • A Mobile Virtual Network Operator provides wireless services without owning infrastructure.
  • MVNOs purchase network capacity from existing providers and market these services under their own brand.

SPID

  • Service Profile Identifier is assigned by service providers to identify subscription services for ISDN-connected devices.
  • SPIDs are crucial for establishing a connection with service providers through ISDN switches.

MVNO/OTHER SPID FIELD

  • Identifies the reseller or MVNO for wireless services, aiding in determining the correct carrier for porting information.

SPID 6214

  • Represents AT&T's Service Profile Identifier, often ineligible for port-in promotions.
  • Customers can retain their phone number while benefiting from lower monthly fees by porting over.

Statuses of Port-IN

  • OSP indicates the need to contact the old Service Provider.
  • NPAC confirms the port request, allowing the process to proceed.
  • Denied status means the port-in request has been rejected.

Cricket Protect

  • Available for addition within 7 days of activation, including the activation day.
  • Allows customers to file claims twice a year with coverage up to $1500 per claim.

Group Save

  • Discounts on specific Cricket plans: $40 (5 GB), $55 (Unlimited Cricket Core), $60 (Unlimited Cricket More) eligible.
  • Not combinable with Auto Pay discounts or other multi-line discounts; lower-tier plans are ineligible.

Correct Procedure of Upgrade

  • Completion of Upgrade Transaction in RQ is mandatory before any further actions.
  • Inserting a SIM Card should only happen after RQ issues the transaction invoice.

Hot Spot Feature

  • Best to activate this feature at the start of the billing cycle to maximize usage without incurring late charges.

Bridge Pay Enrollment Fee

  • Costs $5 for a single line and $10 for multi-line customers.

Bridge Pay Benefits

  • Allows splitting the bill into 2 payments, offering a grace period for budget management.
  • The second payment must occur within 7 days after the first.

Bridge Pay Penalties

  • An enrollment fee is required, and feature changes are not permitted during participation in Bridge Pay.

International Plan

  • Priced at $5 per line per bill cycle for plans $40 and above.
  • Offers unlimited landline calls to 35 countries and unlimited SMS to the same, excluding MMS.

International EXTRA Plan

  • Costs $15 per line per bill cycle, applicable to plans $40 and above.
  • Provides unlimited landline calls to over 35 countries and 1000 mobile-to-mobile minutes to select countries.

Unlimited Plans Include

  • Unlimited call and SMS capabilities to and from Canada and Mexico.
  • Included services for $50 and above plans also cover international calling to the Dominican Republic and 35 additional countries.

Individual Country Add-Ons

  • Available for plans $40 and above, at costs of $10 or $15 depending on the country.
  • Stackable for multiple countries, with unlimited SMS/MMS, but minutes do not roll over.

Return Policy

  • Products must be returned within 7 days in original packaging; items must be in like-new condition.
  • Returns may incur a restocking fee of up to $25, and promotional items must be returned as well.

Non-returnable Purchases

  • Certain devices such as those received through Cricket Protect insurance claims, non-Cricket phones, or marked lost/stolen cannot be returned.

Nonrefundable Fees

  • Includes activation fees and upgrade fees; monthly service payments are also nonrefundable.

Devices NOT AVAILABLE as BYOD

  • CDMA devices, specifically from Sprint and Verizon, are not compatible with BYOD policies.

3 Requirements for BYOD

  • Devices must be compatible with the Cricket network, must be unlocked, and not included on the Blocklist for lost/stolen devices.

Phone Payment Plan Requirements

  • Must meet age and identification requirements, including an active checking account and employment history.

Trade-Up Requirements

  • Must own the device outright without financial agreements, with specific condition requirements for trade eligibility.
  • Trade-Up credit can only be applied to the purchase of a new Cricket device or accessory.

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