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MTA Subscription Benefits Quiz

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Questions and Answers

When are callbacks allowed for MTA agents?

Callbacks are allowed for OSP calls but not for unlocking devices with another company or calling the OSP (correct)

Callbacks are not allowed for any type of calls

Callbacks are always allowed for all types of calls

Callbacks are allowed for unlocking devices with another company but not for OSP calls

Under what conditions can refunds be issued for a subscription?

Refunds can be issued after 364 days of the subscription year

Refunds can only be issued within the first 7 days after activation (correct)

Refunds are not allowed for any subscription

Refunds can be issued at any time, regardless of the subscription duration

What actions can cause an account to lose its subscription?

Requesting a refund for the subscription

Leaving the account suspended for an extended period

Porting out to another service provider

All of the above (correct)

What is the correct process for taking credit card information in Genesys?

Stop the recording by clicking the padlock, then resume it after taking the credit card information (B) Signup and view all the answers

Are invalid escalations allowed for MTA agents?

No, invalid escalations are not allowed (D) Signup and view all the answers

What is the price of the MTA subscription for a full year?

$15 (C) Signup and view all the answers

How can an existing customer purchase the MTA subscription?

Logging in to the app and clicking on 'purchase now' (C) Signup and view all the answers

How can a new customer get the MTA subscription with a new sim card?

Clicking on 'Mint 55+' on the website (D) Signup and view all the answers

How can you identify an MTA account on Clover?

By looking at the mechanical wheel logo (B) Signup and view all the answers

What does the disposition 'EA - Activation Support - ATT/Verizon' indicate?

It indicates activation and port processes for an account with 'activation support' (A) Signup and view all the answers