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Questions and Answers
When are callbacks allowed for MTA agents?
When are callbacks allowed for MTA agents?
- Callbacks are allowed for OSP calls but not for unlocking devices with another company or calling the OSP (correct)
- Callbacks are not allowed for any type of calls
- Callbacks are always allowed for all types of calls
- Callbacks are allowed for unlocking devices with another company but not for OSP calls
Under what conditions can refunds be issued for a subscription?
Under what conditions can refunds be issued for a subscription?
- Refunds can be issued after 364 days of the subscription year
- Refunds can only be issued within the first 7 days after activation (correct)
- Refunds are not allowed for any subscription
- Refunds can be issued at any time, regardless of the subscription duration
What actions can cause an account to lose its subscription?
What actions can cause an account to lose its subscription?
- Requesting a refund for the subscription
- Leaving the account suspended for an extended period
- Porting out to another service provider
- All of the above (correct)
What is the correct process for taking credit card information in Genesys?
What is the correct process for taking credit card information in Genesys?
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Are invalid escalations allowed for MTA agents?
Are invalid escalations allowed for MTA agents?
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What is the price of the MTA subscription for a full year?
What is the price of the MTA subscription for a full year?
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How can an existing customer purchase the MTA subscription?
How can an existing customer purchase the MTA subscription?
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How can a new customer get the MTA subscription with a new sim card?
How can a new customer get the MTA subscription with a new sim card?
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How can you identify an MTA account on Clover?
How can you identify an MTA account on Clover?
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What does the disposition 'EA - Activation Support - ATT/Verizon' indicate?
What does the disposition 'EA - Activation Support - ATT/Verizon' indicate?
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