Motivational Interviewing Techniques

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Questions and Answers

What is the purpose of reflective listening?

To dominate the conversation for better clarity

To critique the speaker's ideas effectively

To provide immediate solutions to the speaker's problems

To close the communication loop and prevent misunderstandings (correct)

Which of the following is NOT a listening breakdown mentioned?

The listener provides a different interpretation of the words

The speaker does not convey their intended message

The listener interprets the message correctly (correct)

The listener mishears what is said

How should the listener’s voice change at the end of a reflective listening statement?

It should become louder to emphasize clarity

It should change to a questioning tone

It should remain flat to maintain neutrality

It should turn down to promote clarification (correct)

Which phrase is an example of a standard reflective listening statement?

It sounds like you... Signup and view all the answers

What are the three basic levels of reflective listening?

Repeating, paraphrasing, reflection of feeling Signup and view all the answers

Why might overstating a reflection be beneficial?

It can make the speaker question their beliefs Signup and view all the answers

What is a recommended use of summaries in reflective listening?

To punctuate transitions in conversation Signup and view all the answers

What does reflection of feeling emphasize in communication?

The emotional aspects of the speaker's message Signup and view all the answers

What is an effective strategy when using different levels of reflection?

Match the depth of reflection to the situation Signup and view all the answers

Which of the following is a potential drawback of reflective listening?

It may cause interruptions to the speaker Signup and view all the answers

What is the first step in creating a summary?

Begin with a statement indicating you are making a summary. Signup and view all the answers

What type of statement indicates a person's willingness to change?

Problem recognition. Signup and view all the answers

When summarizing, what should be done if a person expresses ambivalence?

Include both sides in the summary statement. Signup and view all the answers

What is an important aspect to keep in mind when creating summary statements?

They should be concise and to the point. Signup and view all the answers

What is the purpose of ending a summary with an invitation?

To encourage the listener to elaborate or correct information. Signup and view all the answers

What is the primary purpose of motivational interviewing?

To help clients explore and resolve ambivalence towards change Signup and view all the answers

Which of the following best describes open questions in motivational interviewing?

Questions that encourage detailed storytelling Signup and view all the answers

What is a key characteristic of affirmations in motivational interviewing?

They recognize client strengths and encourage positive change Signup and view all the answers

Which technique is NOT part of the OARS framework used in motivational interviewing?

Assertive questioning Signup and view all the answers

How do affirmations contribute to the motivational interviewing process?

By recognizing and encouraging client strengths Signup and view all the answers

What skill in motivational interviewing is essential for building trust and engagement?

Reflective listening Signup and view all the answers

Which of the following best describes the role of open questions in conversation?

To encourage expansive responses and deeper understanding Signup and view all the answers

Study Notes

Motivational Interviewing (MI)

Empathetic, person-centered counseling approach
Prepares individuals for change
Helps resolve ambivalence, enhances intrinsic motivation, and builds confidence to change

OARS - Core Techniques

Open Questions, Affirmations, Reflective Listening, and Summary Reflections

Open Questions

Encourage individuals to share their stories in their own words
Avoid leading questions
In contrast to closed questions, which elicit limited responses

Open Question Examples

How can I help you with __?
Help me understand __?
How would you like things to be different?
What are the good things about ___ and what are the less good things about it?
When would you be most likely to ___?
What do you think you will lose if you give up ___?
What have you tried before to make a change?
What do you want to do next?

Affirmations

Recognize client strengths and acknowledge behaviors leading towards positive change
Build confidence in one's ability to change
Must be genuine and congruent

Affirmation Examples

I appreciate that you are willing to meet with me today.
You are clearly a very resourceful person.
You handled yourself really well in that situation.
That’s a good suggestion.
If I were in your shoes, I don’t know if I could have managed nearly so well.
I’ve enjoyed talking with you today.

Reflective Listening

Primary skill in outreach
Engages others, builds trust, and fosters motivation for change
It takes hard work and skill to do well effectively

Reflective Listening Breakdowns

Speaker does not say what is meant
Listener does not hear correctly
Listener gives a different interpretation to what the words mean

Reflective Listening Techniques

Close the loop in communication to prevent breakdowns
Listener's voice turns down at the end of a reflective statement
Leads to clarification and exploration

Reflective Listening Levels

Repeating or rephrasing: Listener repeats or substitutes synonyms or phrases, staying close to the speaker's statement
Paraphrasing: Listener rephrases, inferring the speaker's meaning
Reflection of feeling: Listener emphasizes emotions through feeling statements, the deepest form of listening

Summaries

Special applications of reflective listening
Used throughout conversations, especially at transition points
Ensure clear communication and provide a stepping stone towards change

Summary Structure

Start with a statement indicating you are summarizing
Pay attention to "Change Statements," indicating willingness to change
- Problem recognition
- Concern
- Intent to change
- Optimism
Include both sides if the individual expresses ambivalence
Include objective information from other sources
Be concise
End with an invitation, encouraging the participant to add or correct anything missed
May lead to planning or taking concrete steps towards the change goal

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Description

Explore the core strategies of Motivational Interviewing (MI), a person-centered counseling approach designed to prepare individuals for change. This quiz covers essential techniques such as Open Questions, Affirmations, Reflective Listening, and Summary Reflections, which can enhance intrinsic motivation and resolve ambivalence in clients.