Motivation: Needs & Process-Based Theory

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Questions and Answers

Which of the following best describes the core focus of motivation in an organizational context?

  • Analyzing the financial incentives necessary to increase productivity.
  • Optimizing the social interactions among employees for better teamwork.
  • Understanding the historical context of management theories.
  • Examining the processes that energize, direct, and sustain individual effort toward attaining a goal. (correct)

In the realm of motivational needs-based theories, how would you differentiate between a 'need' and a 'want' to better understand employee behavior?

  • A 'need' is a social desire, while a 'want' is a physiological requirement.
  • A 'need' is an internal deficiency that triggers behaviors aimed at satisfying it, whereas a 'want' is a surface-level desire influenced by external factors. (correct)
  • A 'need' is a short-term craving, and a 'want' is a long-term aspiration.
  • A 'need' is a personal preference, while a 'want' is dictated by societal norms.

How does McGregor's Theory X contrast with Theory Y in influencing management approaches toward employee motivation and productivity?

  • Theory X posits that employees inherently dislike work and must be coerced, controlled, or directed, whereas Theory Y assumes employees view work as natural and seek responsibility. (correct)
  • Theory X emphasizes collaboration, while Theory Y highlights individual competition.
  • Theory X focuses on fostering creativity, while Theory Y prioritizes structured tasks.
  • Theory X assumes employees are intrinsically motivated, while Theory Y relies on external incentives.

How does Maslow's Hierarchy of Needs theory explain the progression of human motivation as needs are increasingly satisfied?

<p>Motivation progresses systematically from fulfilling basic physiological needs to safety, social, esteem, and ultimately self-actualization needs, with each level becoming dominant once the lower one is satisfied. (D)</p> Signup and view all the answers

How might an organization strategically apply Herzberg's Two-Factor Theory to enhance both job satisfaction and reduce dissatisfaction among its employees?

<p>Attending to both 'hygiene factors' to eliminate dissatisfaction and 'motivating factors' to enhance job satisfaction, recognizing their distinct impacts on employee attitudes. (D)</p> Signup and view all the answers

How does McClelland's Three Needs Theory suggest that varying levels of need for achievement, affiliation, and power can impact an individual's suitability for different roles within an organization?

<p>Individuals with a high need for achievement are ideal for roles requiring independent work and risk-taking, while those with a high need for power are better suited for leadership, and those with a high need for affiliation thrive in collaborative environments. (D)</p> Signup and view all the answers

In the context of process theories of motivation, how does Expectancy Theory explain the cognitive processes employees undergo when deciding whether or not to exert effort at work?

<p>Employees evaluate the likelihood that their effort will lead to performance (expectancy), that performance will lead to rewards (instrumentality), and the value of those rewards (valence) before deciding to exert effort. (D)</p> Signup and view all the answers

How does the application of Goal-Setting Theory, including the establishment of difficult yet attainable goals, influence employee performance and motivation?

<p>Setting specific, challenging, and accepted goals, coupled with feedback, leads to higher performance by focusing effort, increasing persistence, and fostering strategy development. (D)</p> Signup and view all the answers

Considering Reinforcement Theory, under what circumstances would intermittent reinforcement schedules be most effective in sustaining desired employee behaviors over the long term?

<p>After a behavior is well-established, intermittent reinforcement schedules are more effective than continuous reinforcement because they reduce the risk of extinction and create a higher level of persistence. (D)</p> Signup and view all the answers

What are the strategic implications of Equity Theory for organizations aiming to foster a fair and motivating work environment?

<p>Organizations must proactively manage perceptions of equity by ensuring fairness in input-outcome ratios, transparency in reward allocation, and processes for addressing perceived inequities. (A)</p> Signup and view all the answers

How can organizations strategically use variable pay programs to enhance employee motivation and align individual efforts with organizational goals?

<p>Designing variable pay systems that reward both individual and team performance, aligned with strategic objectives, can incentivize specific behaviors and improve overall performance. (C)</p> Signup and view all the answers

In the context of job redesign as a motivational tool, how can 'relational job design' be strategically implemented to enhance employee motivation and performance?

<p>Designing jobs to emphasize the direct connection between employees' work and its positive impact on beneficiaries, thereby increasing the meaningfulness of the work. (A)</p> Signup and view all the answers

How do alternative work arrangements—such as flextime, job sharing, and telecommuting—influence employee motivation and job satisfaction in modern organizations?

<p>These arrangements cater to individual needs, enhancing autonomy and work-life balance, which can lead to increased motivation, job satisfaction, and organizational commitment. (C)</p> Signup and view all the answers

Within the Job Characteristics Model, how does increasing task significance influence an employee's intrinsic motivation and quality of work?

<p>By increasing the employee's perception of the job's relevance and impact on others, heightening feelings of purpose and meaningfulness. (C)</p> Signup and view all the answers

What strategic approach should an organization adopt to ensure procedural justice is perceived as fair, thereby enhancing employee trust and motivation?

<p>Implement transparent decision-making processes, provide avenues for employee input, and consistently apply policies to enhance perceptions of fairness. (A)</p> Signup and view all the answers

In the context of employee motivation, how does the concept of 'job depth' within job enrichment strategies influence an individual's sense of ownership and commitment?

<p>'Job depth' reflects the extent of control employees have over their work, thereby boosting their sense of ownership, engagement, and commitment to achieving high-quality outcomes. (C)</p> Signup and view all the answers

According to Equity Theory, what actions might Justin take after discovering that his colleagues, who assemble fewer desks per hour, receive the same compensation as he does?

<p>Justin might reduce his effort to align his input-outcome ratio with that of his colleagues, seek a raise, attempt to change the comparison, or even quit to seek a fairer situation. (A)</p> Signup and view all the answers

In what ways do procedural and distributive justice interact to influence an employee's overall perception of fairness within an organization?

<p>High distributive justice can compensate for perceived procedural unfairness, and vice versa, but a lack of both can significantly undermine employee morale. (A)</p> Signup and view all the answers

How does Locke's Goal-Setting Theory emphasize the necessity of providing feedback when pursuing goals, and what role does this feedback play?

<p>Consistent feedback enables individuals to monitor progress, adjust their approach as necessary, and maintain commitment to attaining their goals. (B)</p> Signup and view all the answers

Within the framework of variable pay programs, how should organizations balance individual and team incentives to foster both high performance and collaboration?

<p>Create a balanced system that rewards individual accomplishments while also aligning a portion of pay to team-based outcomes, promoting both personal excellence and collective success. (B)</p> Signup and view all the answers

How can companies effectively use job rotation as a strategy to enhance employee skills and motivation, while mitigating potential drawbacks?

<p>Conducting skill assessments, offering targeted training, and strategically implementing rotations to broaden skill sets, reduce monotony, and improve adaptability, while monitoring productivity levels. (D)</p> Signup and view all the answers

In Reinforcement Theory, what are the key differences between positive reinforcement, negative reinforcement, punishment, and extinction, and how do they differently affect behavior?

<p>Positive reinforcement and negative reinforcement increase behavior, while punishment and extinction decrease behavior; however, they do so through different means and ethical considerations. (A)</p> Signup and view all the answers

Considering Herzberg’s Two-Factor Theory, how could you redesign a sales job to increase motivation using motivating factors, and what potential limitations might need to be addressed?

<p>By increasing their independence, providing opportunities for achievement, more responsibility, and recognition; the challenge would be addressing hygiene factors if the sales team doesn’t already consider them sufficient. (A)</p> Signup and view all the answers

How could self-efficacy beliefs play a crucial role in goal acceptance and subsequent goal-directed behavior, according to Goal-Setting Theory?

<p>When individuals have great self-efficacy beliefs, they think they can reach hard goals, which increases acceptance and willingness to exert effort, subsequently influencing their approach to goal-directed behavior. (C)</p> Signup and view all the answers

In Expectancy Theory, if an employee believes that high effort does not necessarily lead to improved performance appraisals, which element of the theory is most affected, and what would be the logical consequence?

<p>Expectancy, the belief that effort leads to performance, is weakened, subsequently diminishing motivation to exert high effort. (B)</p> Signup and view all the answers

In McClelland’s Three Needs Theory, if someone has high achievement, what types of jobs do they thrive in and typically find fulfilling?

<p>People with high achievement, love challenging projects with regular feedback and clear goals, which is a great fit! (D)</p> Signup and view all the answers

According to Equity Theory, which course of action is a very likely course of action for someone who feels like they are being under-compensated?

<p>Might reduce their effort to align with the perceived inequity or seek employment elsewhere. (A)</p> Signup and view all the answers

Flashcards

What is motivation?

The process by which a person's efforts are energized, directed, and sustained toward attaining a goal.

What is a need?

An internal state that makes certain outcomes appear attractive.

Maslow's Hierarchy of Needs

States that people generally have physiological, safety, social, esteem, and self-actualization needs.

Herzberg's Two-Factor Theory

Intrinsic factors are related to job satisfaction, while extrinsic factors are related to dissatisfaction.

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McClelland's Three Needs

People have a need for achievement, power and affiliation.

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Expectancy Theory

Individuals tend to act based on the expectation that their actions will lead to a desired outcome and how attractive that outcome is.

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Goal Setting Theory

Specific and difficult goals, when accepted, lead to higher performance and motivation.

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Reinforcement Theory

Behavior is a function of its consequences.

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Equity Theory

Employees compare their inputs-outcomes ratio to that of relevant others.

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Distributive Justice

Perceived fairness of how rewards are distributed

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Procedural Justice

the perceived fairness of the process to determine the distribution of reward

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Job rotation

Involves shifting an employee from one task to another

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Relational job design

constructing jobs so employees see the positive difference they can make

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Job Design

The way tasks are combined to form complete jobs.

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Job enlargement

The horizontal expansion of a job through increasing job scope.

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Job Scope

The number of different tasks required in a job and the frequency with which those tasks are repeated.

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Job enrichment

The vertical expansion of a job by adding planning and evaluating responsibilities.

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Job Depth

The degree of control employees have over their work.

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Study Notes

  • Motivation is week 4's topic of study

Agenda

  • The agenda includes studying what motivation is.
  • Also studying needs-based and process-based theory.
  • The session will also discuss variable pay.
  • The plan is to motivate through job redesign.
  • Self determination theory on YouTube informs learning.
  • How to fulfill self determination drives is an area for personal research.

What is motivation?

  • Motivation refers to the process by which a person’s efforts are energized, directed and sustained towards attaining a goal
  • Motivation is a need-satisfying process
  • Need is an internal state that makes certain outcomes appear attractive

McGregor’s Theory X and Theory Y

  • Theory X is authoritarian and uses a repressive style and tight controls which produces a limited depressed culture
  • Theory Y is liberating and developmental which achieves continuous improvement by empowering and giving responsibility.

Theories of Motivation

  • Needs theory proposes people generally have 5 needs, which include physiological, safety, social, esteem, and self-actualization
  • Once a need is satisfied, the next becomes dominant

Herzberg’s Two Factor Theory

  • Intrinsic factors relate to job satisfaction.
  • Extrinsic factors relate to dissatisfaction

McClelland’s Three Needs

  • Three acquired needs include needing achievement (nAch), power (nPwr) and affiliation (nAff)

Expectancy Theory

  • People tend to act based on the expectation that the act will be followed by a certain outcome, and on that outcome's attractiveness to the individual

  • Expectancy Theory includes three variables or relationships:

    • Expectancy or effort–performance linkage.
    • Instrumentality or performance–reward linkage.
    • Valence, or attractiveness of reward.

Goal Setting Theory

  • Working towards a specific goal.
  • That goals are difficult but attainable.
  • Must also be accepted.
  • Provides feedback.

Reinforcement Theory

  • Behavior comes from the consequences.
  • People’s actions are determined by rewards or punishments.
  • Reinforcers are what increases the probability a behavior will be repeated (aka rewards).

Equity Theory

  • Proposes employees perceive what they get from a job in relation to what they input
  • Inputs-outcomes ratio compared to the inputs-outcomes ratios of relevant others
  • "Referents" are the people, systems, or selves people use to assess equity.
  • Distributive justice is the perceived fairness in the allocation of rewards among individuals.
  • Procedural justice pertains to perceived fairness in the process determining distribution of rewards

Job characteristics model

  • Job design is how tasks combine to form complete jobs.
  • Job enlargement involves horizontal expansion of a job through increasing job scope.
    • Job scope: number of different tasks required in a job and the frequency to which these tasks are repeated.
  • Job enrichment involves the vertical expansion of a job by adding planning and evaluating responsibilities.
    • Job depth: the degree of control employees have over their work.

Redesigning Jobs

  • Job rotation shifts an employee from one task to another periodically.
  • Relational job design constructs jobs so employees see the positive difference they make
  • Alternative work arrangements can include flextime, job sharing, or telecommuting.

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